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Pixmania.com Complaints & Reviews - Wrong order and no refund

Review all Pixmania.com complaints

Pixmania.com

Posted: 2012-01-28 by   Gabriel Rodrigues
Wrong order and no refund
Complaint Rating:  0 % with 0 votes
Company information:
PIXMANIA.COM
Belgium
pixmania.com
Last Sunday (22/01/2012) I did buy a intern Hard Disk at PIXMANIA.COM. In the same moment I detected that I made a mistake about the size of the disk. I ordered a 500Gb disk instead 1Tb. I did cancel the order immediately and I received an email letting me know that my credit card money will be refunded ASAP. At the same day, I did buy the correct disk (1Tb) that was charged during the transaction in my credit card. Passed 3 days, I received an 500Gb hard disk in my house, so I received the disk of the order I did cancel. I made many contacts attempts but unfortunately they refuse to speak in English (Once I´m Portuguese and don´t speak Dutch neither French properly). Until now, I´m using google translator to send French emails but they insist on not to send a resolution for my problem. Mean while, my Laptop is stopped, I have a wrong hard disk in my hands and a duble credit card charges with no refunds.
I don´t know what I have to do anymore.
Regards

Gabriel Rodrigues
Comments Belgium Laptops / Notebooks
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Comments

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 28th of Jan, 2012 by   PixmaniaUK 0 Votes
Hi,
I am sorry that your order was not cancelled and that you are having problems with the customer service and the languages in order to know how to return the product. We do have native Dutch speakers in the call centre, and I'm sorry if you were unable to speak to any at the time of your call.
I would be more than happy to help you in English, or pass you to my Dutch colleague and advise you of how to return the hard drive so that you may be refunded without further delay.
Please email me directly on rachel@pixmania.com with your order details so that I may review your file immediately.
Kind regards,
Rachel
Pixmania Mediator
 28th of Jan, 2012 by   Gabriel Rodrigues 0 Votes
I will do that today.
I just speak Portuguese, Spanish and English.
I believe that I'm a normal customer like others and I have no fault if I don't speak your language. That doesn't means that my problem has to persists.
Thank you
 28th of Jan, 2012 by   Gabriel Rodrigues 0 Votes
Email sent.
I hope you help me and go beyond promisses tha Im tired to hear.
Thank you in advance
Gabriel Rodrigues
 20th of Feb, 2012 by   linuxcentos50 0 Votes
totally agree!

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