Complaint Rating:

Company information:
Galax, Virginia
United States
Phone: 276-238-8808

I WANTED TO LET YOU KNOW THAT I HAVE ALWAYS USED THE PICTURE ME STUDIO. FOR THE LAST 2 YEARS I HAVEN'T WENT ANYWHERE ELSE FOR PICTURES, HOWEVER I WAS VERY VERY AGGERVATED WITH WHAT HAPPEN TO ME TONIGHT. I LIVE LIKE 45 MINUTES TO AN HOUR AWAY FROM THE WALMART THERE. I ALWAYS GO THERE FOR ALL MY PICTURES AND I GOT THERE IT WAS 6:10 THE GIRL WAS STILL THERE AND REFUSED TO LET ME PICK UP MY PICTURES, I EXPLAINED TO HER THAT I LIVED NEARLY AN HOUR AWAY AND DIDN'T KNOW IF I COULD GET BACK THERE TOMORROW. SHE REPLYED SHE WAS SORRY AND THAT I COULD PAY A SHIPPING FEE AND HAVE THEM SHIPPED TO ME, I AM VERY SORRY TO SAY THAT I ALREADY PAID FOR MY ORDER IN FULL AND WILL NOT PAY AN EXTRA SHIPPING FEE! IF SHE HADN'T OF BEEN THERE I WOULDN'T BE SO UPSET, BUT THE FACT WAS IT WAS 10 MINUTES AND THE ONLY REASON I WENT WAS TO PICK UP PICTURES BECAUSE MY PICK UP DATE WAS FOR THE 16TH. I WOULD NOT OF GONE THERE HAD I NOT HAD TO PICK UP THE PICTURES. SO MUCH FOR CUSTOMER SATISFACTION! I THINK THAT FROM NOW ON I WILL HAVE MY GRANDSONS PICTURES DONE HERE AT THE STUDIO IN OUR HOME TOWN, THEY COST MORE BUT WILL PROBABLY NOT BE SO RUDE!! IF THEY ARE WHEN WE ARRIVE AND IT IS JUST A FEW MINUTES THEY WOULD SURELY GIVE US OUR PAID IN FULL ORDER.