Thank you "because" you bring up a great point!! Just because you have an appointment (especially during Christmas) does not guarantee you will be in right away. Other appointments are late, walk ins that have to be taken, people on sales taking forever (another great point noted by because) and the time spent getting kids ready because people aren't ready when they are checked in. There is no reason the girl should have said she had 100 pics. Even if she did, they have to be deleted down to at most 20!! And with babies, you take more to delete down, knowing that you are waiting for a good smile. Them taking 40 mins...I have no idea, it takes literally less than 30 seconds to download pics and the majority of time is spent on deleting/editing. Unfortunately during Christmas, most employees are seasonal and not the best at photography so a lot of time might have been spent making the pictures look better. It is sad that you had a bad session but it happens, I've asked customers if they wanted to come back another day if I feel like I'm not able to get the greatest pictures because the baby just doesn't want to smile.
As for Wendyu...if we have an appointment in 10 or 15 mins, we usually won't take you even though most people don't show up for an appointment...and if we did take you and they showed up, they get mad because we aren't ready for you. It's a viscous cycle and it's frustrating to the employees as well, believe me!