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Pakistan International Airlines [PIA]
Pakistan International Airlines [PIA] Customer Service Phone, Email, Contacts

Pakistan International Airlines [PIA]
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www.piac.com.pk
www.piac.com.pk

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1.2 137 Reviews

Pakistan International Airlines [PIA] Complaints Summary

6 Resolved
131 Unresolved
Our verdict: If considering services from Pakistan International Airlines [PIA] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pakistan International Airlines [PIA] reviews & complaints 137

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5:36 am EDT
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Pakistan International Airlines [PIA] one missing baggage at karachi airport while travelling from jeddah to karachi on 25th of june 2017 via pk 732

I came through PIA 732 from jeddah to karachi on 25th of june 17 and i have miss one carton which was not received at the time therefore i have notify through complaints but still i have no received any call from PIA about arrival of my carton
after several follow-ups now we have received complaint token Ref# [protected]
One month lapse but still no current status i have provided despite of several reminders therefore today iam going to submit reimbursement form today
lets see what service they provide.

Regards,
Muhammad Kamran
00966-[protected] KSA
Email# pharmacist.[protected]@hotmail.com

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3:19 pm EDT

Pakistan International Airlines [PIA] frequent flyer number

Aoa, Thankyou for your quick response regarding upgrading my Frequent miles and I received the card as well.This is regarding the frequent flyer card of my children. I sent you a request an email and by calling to add my email address as Mr. Shahmeer Adil Mehmood [protected] and Izza Adil Mehmood are not using their mailbox frequently. I have already sent the required documents as per requested by yr staff.Please update what is the procedure to upgrade thr miles and how much time is required to shift thr accounts in minei.e as a mother I can follow up. Thanking you in advance
Please change it to [protected]@gmail.com
P.N:Inform about the required documents for further process

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9:23 am EST

Pakistan International Airlines [PIA] still the same old issues with website

Back in 2013 someone on this forum made a complaint, there were issues with processing a credit card through the website and the "session timing out".

In 2017 the same issue exists, everytime i fill out everything of the booking process and try to process my visa card, the webiste gives a message "session timed out", even though I tried ten times, each time much faster than the last. Sadly, after calling PIA customer support, I realize they dont have a process to make the booking and process payment over the phone (UNBELIEVABLE!). They cannot help over the phone and referred me to either visit their office and pay higher prices as compared the website or "try again on the website" (LOL...thank you for the suggestion to trying again)

I urge PIA to PLEASE look through other international airline websites and figure out how easy they are to navigate and process the booking. Because of issues like this all over the country, our reputation as a nation gets affected. Especially because people know that Nothing gets changed in Pakistan. Even as I write this, I have a feeling someone will read this and do ABSOLUTELY NOTHING about it. We are all paying premium prices for a low quality service with PIA. But unfortnately, sometimes we dont have a choice, since PIA is the only airline that offers nonstop flights to various destintation. And it clearly seems as though PIA is very well aware of this sad fact and easily avoids making efforts to increase quality (becuase that would require actually spending some money)

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3:22 am EDT

Pakistan International Airlines [PIA] Charged me twice and no refund

Below are the two emails one the very first and last is the latest communication I received from pia.

We used them for approx 30years if they treating us like that than you stand no chance.

I beg everyone of you dont use them!

Date: tue, 26 apr 2016 20:15:12 +0500
To: [protected]@hotmail.com
Subject: re: fwd: change of booking dates wrongly by pia reservation u/ pnr no. Aambju
Cc: [protected]@piac. Aero; coordinator. [protected]@piac. Aero; [protected]@piac. Aero; bernd. [protected]@piac. Aero; director. [protected]@piac. Aero; director. [protected]@piac. Aero
From: athar. [protected]@piac. Aero

Dear mr hussain,
Being a national carriers, its really painful that, one of our valued customer faced such unwanted/unpleasant customer support. On behalf of pia I apologize and requesting for only one more working day so that I would be able to respond you with concrete resolution towards the issue.

Warm regards,

Athar hussain

Dy. General manager - customer relations
Pakistan international airlines
[protected], [protected]

From: [protected]@hotmail.com
To: [protected]@piac. Aero
Subject: re: change of dates
Date: wed, 6 jan 2016 13:29:10 +0000

Hello customer service,

Thanks for your help in changing the dates for father holding pnr no: aambju syed rizwan rizvi.

Today I would like to raise a dispute with that samepnr, my initial request was to change my fathers ticket which you guys did but unfortunately someone made a mistake and changed my mothers departure date also to 4th oct, which was never requested and mentioned in the email below.

We were under the impression that everything is fine as we also received a call from yourself about the change of timing from 7pm to 5pm but unfortunately my mother was refused to board on the very last minute at the counter so I had to pay £212 as a surcharge for no show.

I would like you to rectify this mistake asap please and reimburse the money back into my bank account, my family got the history of flying with pia but we never had bad experience before with yourself so I will give this a benefit of doubt and hope will be resolved.

Advance thanks for your help.

Syed hussain
[protected]

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Pakistan International Airlines [PIA] jaga tax

I had reserved seats for my grand children vide pnr azstar from gilgit to islamabad for 22 august on 11 august, but due change in school opening schedule I had to cancel the reservation on next day I requested for refund since my grand children had already traveled by road to islamabad. I was informed by pia gilgit reservation staff that their reservation system is out of order and it will take a week to resolve the problem. After a week when I again approached pia reservation office, I was shocked to know that pia has fixed 50% jaga tax on each passengers ticket though they may have canceled their reservation a week before. What a nation

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4:41 am EST

Pakistan International Airlines [PIA] no resolution

PIA, i had a very bad and nastic experience of you last night... Deeply disappointed by your service and attitude towards problem resolution. I really dont feel this is an National airline for Pakistan. My PNR No:AGVPYR Flight No: PK 307. (Lahore to Karachi). I came for lums training for four days in group. I was standing at the counter, your counter person took girl infront of me for late boarding but refused to take me and closed the counter. Is this wat u call service and u take care of your female passengers in this manner. You accomodate her but not me. And there was a seat vacant in the flight. And the flight was already late. If i was from a political background u would have considered my request. Ashamed of you and ur services. Please shut ur operations if you can not handle ur customers.

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2:44 am EST

Pakistan International Airlines [PIA] over charging

I booked a ticket online with reservation code SXNTRS . I went to PIA office on Al Makhtoom road and asked for the ticket. The counter clerk told me that the ticket purchase time has expired. I had no choice but to ask him to make a new ticket. On the same reservation code, he issued the same ticket but overcharged me. can someone take an action on them

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Pakistan International Airlines [PIA] flight delayed and cancellation

Dear Sir,
My name is Muhammad Altaf Awan and I am Frequent Flyer of PIA. MY FF # [protected].
I have travelled from Dubai to Karachi via PK208 dated 23-Dec-2014. The next connection was 24-Dec-2014 @ 7.00pm from Karachi to Rahim Yar khan via PK582 which was cancelled after boarding and long argument with PIA staff (Movie is recorded for proof). The flight was cancelled with no next booking, after this behaviour from PIA no other way, I decided to travel by Road and I pay to taxi (Airport white cab taxi) 19, 000 for Rahim yar khan.which took around 12 hours and I was too much exhausted due to long journey by road The ASAP early arrival was very important for me. NO proper compensation or alternate provided by PIA Air line. only PKR, 2500 was given to me for this sector.
While returning from Pakistan (Rahim yar khan air port to Abu Dhabi Airport) flight was cancelled with no by air alternate.
I again came from Rahim yar khan to Karachi (650KM) by road which took around 12 hours and I was too much exhausted due to long journey by road.
The next flight PK 237 from Karachi to Abu Dhabi was also delay by 2.15 hours but no proper information.
Kindly compensate me financially, compensation of mentally disturbance and time cost against the wastage of my time.

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2:23 am EDT
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Pakistan International Airlines [PIA] flight closed as boarding passes were with passengers seat allocated to mna

Pakistan International Airline flight number PK-368 KHI-#ISB on 03 Oct 2014 was closed and I was not allowed to board on plane I was at the airport 40 min earlier of depart. On asking to the FAT front desk lady I was told that flight is all full where as I was holding my boarding pass. When investigated some bloody MNA was given our seats.. on my complaint no action was taken and i had to pay extra 14, 000 PKR for flight at04:00 same day... PIA always sell their sole... long live Pakistan ... All PIA employees GoToHell

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A Aslam
, AE
Oct 24, 2015 6:38 am EDT
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I was in Boarding counter Around 1hr 45mint before flight time They issued me and my family boarding cards and issue luggage tags as well it was 6 bags Tag number of Amir Aslam Bag : 4214PK258950
I said My wife is Pregnant Boarding counter No 6 duty officer said me please wait and he keep my wife's boarding card he said i will give you a form just singe it will take around 10 to 15 mint but after long time waiting i go to counter he said give me your all family boarding card i gave him then again around after 30 mint supervisor Mr, Saleem came and he said you have any ultrasound report or medical certificate i present ultrasound report i said when we travel from Dubai to Lahore i submit to PIA and sign a form they did not return this certificate they said when you came back to Dubai you just singe a form.
Then Supervisor said me go to counter 6 he will deal with you he demanding some money under the Table i forced to supervisor give me a form i will singe then he changed his behave supervisor said me i will off load you i said ok off load my wife me and my son we will travel he said wait here after waiting i go to again counter 6 he said we close flight supervisor in plain we can not do any thing. On counter 6 many time i request i want talk to supervisor they did not help He said You missed your flight. Well-done what a smart play...
1> I am a business man i loss my business my customer are waiting there also my client coming from UK also my son missed his school.
2> I planed go to Turkey and UK my all planed has been disturbed.
3> Heavy penalty on new booking
4> A big amount of fair difference
NOTE: All PNR separate why he off load all when i accepted off load my wife me and my son will travel
Who will pay all amount?
After investigation Supervisor give 3 seats to his relevant 3 passenger who was on waiting on chance.
I am looking positive reply from your side on urgent basis.
Otherwise no choice i will go to for legal action throw court.
My Contact Detail Below.
Amir Aslam

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Pakistan International Airlines [PIA] service?

Dear Sir/Madam. All of my family settled here in the UK and my parents travelled from Islamabad to Heathrow via flight PK785 on 29-03-14 which landed 13:45 at Heathrow Terminal 3. My old mother is heart patient and also needs wheel chair because she is unable to walk, but she couldn't come out till 17:00 hrs due to non availability of enough wheel chairs and no body helped them to get out from there. she was stressed and had high blood pressure after having stressful wait after long flight. This is really a shame for such a International Airline's service who can't provide wheel chairs to their customers and leave them unattended for many hours, So I would say 'Great people travel with Great Airline but with third class service'. In this case obviously next time we'll think about more than once about Airline before we book our tickets.
it is therefore requested to the authorities, please take action against the responsible people and try to provide nice service to every one to make this Airline the best at all.

Thanks & regards,

Nasir Mehmood
[protected]@yahoo.com
[protected]

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masoodkhalid
, PK
May 28, 2014 1:29 pm EDT

The Qatar Airline not Listening Our Complain.Do Justice With us.Cause
Of Qatar Airline Our 8 Immigrant US Visa Expired Qatar Airline Tell us
Lie..i wrote Hole Detail Please Read It Please.They Do not Solve Our
Complain.We Want Justice.We Want Our Our Loss. Qatar Airline Always
Change There Word We Have Prove That They Do Proud With us.

[1. 1MASOOD KHALID MR 2 .1SALEEMA/BIBI MRS 3. 1KHAN/ AKRAM MR 4
.1KHAN/ IMRANR 5. 1KHAN MIRVES MR 6. 1BIBI/ NASREEN MSTR*C06 7. 1BIBI/
FAZILA MS 8. 1KHAN/ AIMAL
1 QR 605N 02APR 3 KHI DOH*RR6 0510 0545 / DCQR*2X4YJN /E
2 QR 701N 02APR 3 DOH JFK*RR6 0815 1500 /DCQR*2X4YJN /E

For Them. I Forward In This Email Send 3 Email To You. Qatar Airline
To Me. And My Email To Qatar Airline. And US Embassy To Me Email

(Qatar Airline Email To Me)

QR Ref:G006521764

Dear Mr. Masood,

Thank you for your feedback which you recently submitted via our
website and which was relating to your recent experience with us.

Based on the investigation reports, it appears that Immigration
officials could not allow you to travel to the United States and you
were referred to contact the US embassy for assistance.

Whilst we appreciate the inconvenience you have experienced, we seek
your understanding that we are bound to abide by the strict
internationally accepted immigration requirements of every country,
and that our staff members were only carrying out their duties.

Please allow us to share that as per our Conditions of Carriage, Qatar
Airways cannot be held liable for immigration regulations; hence it
would be beyond our scope of responsibilities to make an offer in
respect of this as passengers are solely responsible for complying
with all laws, regulations, orders, demands and travel requirements of
countries to be flown.

Thank you for this opportunity to clarify the matter.

Respectfully yours,

Ahmed Radhi
Customer Care

(My Email To Qatar Airline)
From: masood khalid [mailto:[link removed]]
Sent: Saturday, May 03, 2014 4:05 PM
To: Doha Airport
Subject: Inform Us That What Are Doing Whith Our Complain.

which day me and my family going to America cause of Qatar Airline
Our visa expired.We want that which day we go for travel for America
02.04.2014. We book ticket for our all family member Qatar Airlines.
the which day we book ticket 26.03.2014 in Qatar airlines. In date of
02.04.2014 We all are going to America the flight 605 KHI TO DOHA
DOHA TO JFK NEWYORK. When we go for boding card. The supervisor of
Qatar airlines tell us that the Embassy of america in Islamabad send
us an email the Qatar airline security branch that the Qatar airlines
stop us for travel for america. Only on my son Imran khan allowed to
go america. they do not write the name of imran in email. after that
he call to some lady and after call he tell us that my son imran also
not allowed for travel. morning 03.04.2014 we contact to us embassy in
Islamabad they tell us that they do not send any email to Qatar
airlines security branch. Qatar Bording Member told us lie. We
want Our Loss. our visas expire last date is 05.04.2014 cause of Qatar
Airline our immigrant visas expire.

( US Embassy Email To Me)

Prefix: Mr
Surname: Masood
Given_Name: Khalid
You_are: The Petitioner
Phone_Number: [protected]
Cell_Phone_Number: [protected]
E-mail_address: masood.khalidusa@gmail.com
Topic: WHAT IS THE STATUS OF MY CASE?
From: Islamabad, No Reply
Date: Fri, Apr 25, 2014 at 6:55 PM
Subject: FW: Immigrant Visa Inquiries

Dear Mr. Masood,
We are very sorry to hear about your trouble with the airlines. We
have no indication of why you were denied boarding. But we can see
that your visas expired on April 5th.

Sincerely,
Immigrant Visa Unit
U.S. Embassy Islamabad
My Contact Number Of Pakistan +[protected]

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Pakistan International Airlines [PIA] online booking problems

Dear customer service
First of all I am glad to see that PIA has finally made their website to purchase the tickets online. I tried experiencing to buy the ticket from website and I found lots of problems with it . First of all your website ask for too much information about passenger which is not necessary to purchase tickets. All these questions are the questions for immigration to ask you at the airport. Even by the time you fill all the information for one family of four, the session gets expire and you have to start all over again which is very frustrating . You almost want to punch the hell out of computer. So I tried putting information as quickly as possible to get to the next page and after I put my credit card info, I got the message that credit card holder must be one of the passenger. Now tell me what kind of sense that makes?. I was trying to buy tickets for my wife and my kids using my credit card . How I suppose to buy tickets for them. Usually household have the credit cards, not a house wife or kids. I can understand your concerns about credit cards frauds but you guys can make a rule to show the credit card at the time of check in at the airport, and I will be happy to show them my credit card at the airport. I was very disappointed after I spend two hours to buy the tickets and I could not buy them because of some stupid rules you guys have created. I would like to suggest you guys that please pick any airline of the world and go to their website and see how easy this process is to buy the tickets online. They are not even close to PIA website. I hope you guys improve your website and try to make it user friendly so people have convenience to buy the ticket online and cut all the fraud travel agents who book all the seats with fake names and tells you that airplane is full and actually it’s not. Even the PIA office at Kuwait city are corrupt. I call them to buy tickets and they gave me the highest price even though it was much cheaper to get it online. When one of my friend call them about the same tickets they gave him cheaper price than me. Just because my friend buy tickets from them more often and gets the good price. I really hope you forward my complaint to the right departments and I get feedback on the resolutions. Thanks

Best wisher for Pakistan Airline

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عمر آفتاب
, US
Jun 22, 2017 3:53 am EDT

it is still the same, just today, i wasted my morning on this session expire issue. i entered the details as fast as i could, got the session expire msg. i called them emailed them, i was told that the browser that i am using or the internet connection that i am using has the problem. mehwish told me that when i called the international toll free number today around 12 45pm. NO IT IS NOT THE INTERNET OR THE BROWSER as i am able to do online shopping using the same browser and inter all the time.

PS: PLEASE CHECK YOUR WEBSITE IF IT WORKS FINE OR NOT BEFORE ASKING US TO CHECK THE SPELLINGS IN THE COMMENTS.

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Pakistan International Airlines [PIA] behave

To :

. Managing Director PIA ( Head Office Karachi)

From : Amir Hanif
.

Subject : Staff misconduct at boarding

Dear

On 23rd December I was traveling from Lahore to Dammam along with my family and our flight ( PK 247 ) was on time 8.55 pm . I came on counter and put forward my luggage against my 6 tickets and get tagged and then proceed for final exit and check in to lounge. After exit stamped on our passports during final checking of hand carry, staff put objection on my tense cricket bolls and they said these bolls cannot go inside, I said fine no problem I agreed to remove these bolls from my bag but they said you just go back and submit you luggage to the counter and get tagged, I proceed to the counter again and requested that, since security staff is not allowing me to get these bolls in to the Air Craft please submit my bag and give me tag, the guy sitting on the chair said I have no problem to have your luggage but you need to ask from our officer Mr Younas sab, I proceed to Mr Younas and requested him, kindly submit my bag, but Mr . Younas was not in a good mood he not only refused he start misbehaving that why you request to re submit the Bag, I said since security is objecting so I came to you for having my luggage in, he said you just throw your bag here but I will not collect your luggage! After his refusing I went to the security staff and said please take out my bolls and let me go. I just said this and found every 2nd person having shaper bag in his hand and wana take my bolls, any how I have given my bolls to them and again go through the security check of my bag. And this time they again object on plastic kit they say this too can not go so re submit your bag or give us this kit, and I again go to the boarding officer Mr . younas I said they have already taken my bolls and now after my plastic kit please help me and collect my bag but this time Mr younas behave was again too bad, and said I will never collect your bag and then he start using a very nasty language which is not good to share here, Any how I dropped my bag on Air Port surface and proceeded to the Lounge! we don’t know that people who are working here in overseas why are facing these types of problems on our Air ports we always fly to Pakistan with beautiful dreams and come back with the wound given by Mr Younas types factors, If Mr Younas can not work or they don’t know how to talk with passengers or they just don’t want do their work .. why they have been appointed on such critical positions where they have to deal with lots of passengers, I have my right to book the luggage but Mr Younas refused. I have my right to deal in well manners but Mr younis used a very rough language to me, so where should I go ? Should we never come to Pakistan to save from Mr younas ? Is this our sin that we are working abroad for our families and sending revenue to Pakistan ? and at the end what we get a nasty language from Mr Younas and our own purchased things we can not book against our bought PIA tickets . if you really consider my request a value please fix Mr younas type of factors from all our Air Ports for more comforts to overseas.

Thanks & Best Regards.

Amir Hanif / M. Mukhtar Rauf –OPF-R-563/87

Po box NO 1980

DAMMAM 31441 SAUDI ARABIA.

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Pakistan International Airlines [PIA] encashment of employee shares

PIA employees were given 20 units eqv of 20, 000 shares.according to their length of service, with an understanding that it will be encashed as soon employees get retired from corporation services. One thousand employees has been retired so far and non of them has received cash as per market rate. This PPP govt awarded these shares to PIA employee and other companies employees. It was more an advertisement of BB than a share. What kind of SECP you are looking after.Dont you think its a total FRAUD..Do something before we write to Chief Justice for somo moto action against SECP and PIA management.

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kamran.ahmed
Bradford, GB
Apr 04, 2014 2:53 pm EDT

hi 2 weeks ago i did complain about compansation but not any body responce
so finally you told me you can do something for yhis mattrer or not my contact no is [protected]

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Pakistan International Airlines [PIA] flyt has been closed before time

TO
the manager Pakistan International Airlines,
With due respect, it z stated that PIA is a ###.i was coming back from hajj and my flyt was connected there was stay in KARACHI. i was waiting for my boarding but they didn't they closed the flyt in front of my Eyes before time u can check cameras when i entered into the lounch.all this was done by Mr.Arz bhutto .i paid extra 2100 saudi rial from JADDAH 4 my comfort and PIA did this to me and my family.i want tht PIA should take n action about Mr. Arz bhutto.you people know he is SOB...my fly no was 554 at 3:30 pm from Karachi to Multan .i hope you people will take a strict action about this employ please terminate this person.
THANKYOU'
Your's sincerely Dr.Ayesha Irfan Qazi.
[protected]@hotmail.com

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Pakistan International Airlines [PIA] complaint of misbehavior and manhandling

To: the general manager
Pakistani international airlines (Pia)

Dubai international airport

Dubai, united arab emirataes

6th march 2012

Subject: complaint of misbehavior and manhandling
With the customer / passenger from dubai
Airport of very serious nature

Respected sir,

I have the honour to most respectfully state that I had logged a logical complaint against mr. Musawar iqbal nomi flight supervisor pakistan international airlines (Pia) dubai on 30th january 2012. The complaint in question not only factual but involve very considerable financial loss in the shape of material, mental torture etc in person without any fault on my part. Pia is our state enterprise and nobody thinks of rude or compulsive behavior with the customers. This sort of behavior of mr. Nomi with me is entirely uncalled for and is also undesirable from commercial point of view. I sincerely hope the complaint in question would be sorted out / investigated through a competent and honest officer and remedial measures taken so that repetition of such ugly situation does not happen. The losses may be made good with suitable compensation and in case satisfactory and firm steps on my complaint are not taken I reserved the right to place this matter in the honourable court of dubai, where this mishap took place.

2. However since this issue is between a pakistani and the management of pia dubai I hope that my grievance would be suitably settled before it goes to any other forum.

3. Apart from the complaint dated 30th january 2012 it is worth submission that on 29th february 2012 I had purchased travelling ticket from shaheen air dubai to come to pakistan worth aed 1153. The dubai office of shaheen air and pia are located adjacently and m/s haji faiz sales officer cell no. +[protected] and mr. Ikhlaq hussain kazmi operational manager cell no. +[protected] intervened and desired that I should travel through pia. Both of the gentlemen assured me of sending my tv-42"lcd and on their exact assurance I purchased ticket from pia dubai. Again mr. Nomi illegally interfered and disagreed with the assurance of both these senior officials and refused to carry my tv-42" lcd which is otherwise admissible to be carried on the pia flight. This refusal again sustained me financial loss to the tune of aed 4500. The reason is this that the tv in question was to be presented by me at the marriage ceremony of my real daughter in pakistan. Alternatively I had to purchase another tv from pakistan for which the receipt is attached.

4.in conclusion it is crystal clear that on account of the repeated refusal and contradictory stand for not dispatching my tv of 42 inch size and I being a case of cardiac disease and also on account of untimely death of my mother those days the ugly situation created by mr. Nomi and financial loss I had to faced purely for aggressive attitude of mr. Nomi for which my loss may be made good with suitable compensation and necessary administrative action taken against the person responsible for this matter.

Thanking you.

Kind regards

Yours faithfully,

Syed mujahid hussain shah

Street no.60, villa no.10
Rashdiya dubai, united arab emirates

Cell no: +[protected]
Email: [protected]@yahoo.com

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Tariq Iqbal
, SA
Jan 21, 2014 6:11 am EST

YOUR PNR

Printable Version
RESERVATION DETAILS
Booking Reference (PNR)
NWAIIG
Passenger(s)
IQBAL/TARIQ
Itinerary
Flight PK-605 Travel Date March 02
Leaves Benazir Bhutto Int'l Airport, Islamabad Time 7:00 AM

Dear sir,
I am a regular customer of PIA, All time we give priority to fly with PIA, I would like mention eward + card # [protected]. I face reservation ticket problems, last days I need to travel on 7th of January from gilgit – Islamabad.it was very important to catch international flight. The ticket was purchased 1-month before according to the traveling plan. Many times call to the call center # 021 [protected] . they replied me seat will be confirmed ……at last I visit to the PIA gilgit Office. I requested to manager Mr. Raza Ali,
He also told me negatively. But I saw the same day some special peoples got seat confirmation by help of manager, he sent by mail ticket confirmation number to the call center Karachi. I surprised that time,
PIA is our National Assets, we need transparency and merit for reservation, kindly give chance and consider those who purchase ticket initially, and time is precious for all. Once again requested lets PIA to up position like his earlier status and commitment.
My ticket details as give below,
PNR # NWAIIG
Arrives Gilgit Airport, Gilgit Time 8:00 AM
Status Wait-listed Cabin Class Economy
Ticket(s) & PNR Expiry
T-08 January -ISB53NB
TE [protected] IQBAL/T SYSSYS 02:48/10 December *
TE [protected] IQBAL/T ISB53NB 07:17/08 January
TV [protected] *VOID* ISB53NB 07:18/08 January
TE [protected] IQBAL/T ISB53NB 07:19/08 January

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badar manzoor
, PK
Aug 11, 2013 2:42 pm EDT

shaheen airline cancelled its flight on August 5, 2013 at 1.30 PM from Karachi to lahore without informing the passengers.This airline sucks

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rashid Giilani
, PK
Dec 12, 2012 10:10 am EST

Mr. Ahmad Boarding Officer of PIA Address Sadiqabad District Rahim Yar Khan misuse the ticket of his wife and travel his Girls friend.
in palce of his wife .
Please the check the record. plz

wel wisher

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Pakistan International Airlines [PIA] letter of complaint against pia staff's misbehaviour / harassment & valuable items falsely and forcibly confisticated

Complainer:

Mr. Syed mujahid hussain shah,
Villa no. 10, 60th street,
Rashidiya, dubai,
United arab emirates

To :

The manager,
Customer service department,
Pakistan international airlines (Pia) ,
Dubai international airport,
United arab emirates

February 25th, 2012

Subject:

Letter of complaint against staff's misbehaviour / harassment & valuable items falsely and forcibly confisticated

Dear sir,

I am syed mujahid hussain shah from pakistan; a regular passenger of pakistan international airlines (Pia) with great disappointment in writing to complaint to the concerned departments in regards of my confisticated valuable items during my flight journey on board the country notable airline pia flight pk 212 from dubai to islamabad on 30th january 2012 @ 1650 hrs. Soon after i checked in my baggages at terminal 1 of dubai international airport at around 1500 hrs on the same day, a supervisor known as mr. Musawer iqbal nomi of pia dubai airport office refrained me from proceeding to the boarding gate until i paid a fine (Which is to be calculated later on) for the oversize of one of the items that i was carrying. Without hesitation, he constantly demanded me an under table money if i wish to proceed for my boarding. I begged and pleaded to him to let me board the flight as my late mother was in critical condition and bedridden dued to heart failure at that time. Instead of listening to me, without a sense of mercy mr. Nomi ignored and refused my plead.

The confisticated items are listed as follows:

1. Panasonic 42" plasma tv - length 45", idth 29", thickness 11" worth aed 1600

2. Dell inspiron red colour 15. 6" laptop with bag worth aed 1900

3. White colour blackberry 8520 model rcg41gw worth aed 700

4. Medicines for heart disease which i very much needed to stay alive as i am a heart patient since 2007 - the medicines are plavix (Clopidogrel bisulfate) , concur and aspirin which have total worth of aed 500.

Therefore my total claim for this confisticated valuable belonging items is aed 5000 in the case of the failure of pia officials to return my belongings before my next flight to pakistan which is on 29th february 2012.

This is also a gentle effort to bring to your notice one of the most unexpected returns of hospitality. You are counted as one of the best and luxurious airline services in pakistan, claiming yourself to choose your staffs personally so that they can take care of your passengers as own guests. Being one of the regular economy class flyers of pia, it was beyond my anticipation to receive such misbehavior from your airport staff in dubai international airport. An argument developed with one of the supervisors of pia dubai airport office known as mr. Musawer iqbal nomi as he rudely refrained me from boarding my flight scheduled. The response i received from him was too rude and unprofessional than anything, which i did not expect at all.

For your kind information, i have lodged a report to the dubai police and to the concern airliner senior officer in charged at dubai international airport in regards of both of the matters and they have promised to return to me my confisticated valuable items and to take actions against the supervisor mr. Musawer iqbal nomi at the soonest possible but yet still i did not receive neither any good response / explanation nor any apology from them till today.

Your urgent attention to the matter will much oblige and i look forward to a genuine reply from your side. I feel disgraced by mr. Musawer iqbal nomi’s behaviour and believe that i have been harassed. I am aware that lodging a complaint against mr. Nomi will require a formal investigation and i am prepared to participate as needed. Should you require any additional information or have any query, you may contact me any time on +[protected].

Thanking you.

Yours sincerely,
Syed mujahid hussain shah
[protected]@yahoo.com

Read full review of Pakistan International Airlines [PIA] and 15 comments
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Nf chughtai
, US
May 12, 2017 7:55 pm EDT

Pia air hostess are the cheapest thing going
My husband met one from Islamabad to london
They exchanged numbers and now she is not backing off
I've made a number of complains but no action is being taken by the complaints bored
She comes to the uk and they meet up
I have four kids
The air hostess is 20 years younger then him but shes after his money
But he is to blame to

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jamali
, US
Jan 10, 2016 12:20 am EST

To, Station Manager, PIA, Peshawar Airport.
CC: All Concerned.
Respected Sir
This is with profound regret, to bring into your notice that, my wife namely Gul Raizan bibi, travelled from Peshawar to Karachi on 9th Jan, 2016 by PIA vide PNR # DUWZVD.
She is chronic patient of Arthritis and Rheumatoid and physically disabled as she is under treatment of Cancer, Chemotherapy, Radiation etc from Shifa International ISB and INOR Abbotabad.
She had been persistently imploring and begging PIA counter staff issuing boarding passes, to provide wheel chair to get on board, after having been issued a boarding card.
The staff had been procrastinating and giving false assurances to her, to the extent that she was to miss the flight. Resultantly the co passengers assisted to get on board by dragging her on way or the other, which caused her addition to her ordeal and torture.
She managed to arrive at Quaid Azam Airport where staff present and observing the plight and disability of passenger, however arranged to provide her with chair and an assistant to take her out with luggage.
The cold blooded and un professional rather inhuman behavior of PSHAWAR Airport is but deplorable and necessitates an inquiry and action thereon so as to set an example for rest of cases so occurring from day to day.
This is further notified that my wife had traveled from Mansehra to Peshawar by Road to get flight which is a long journey, particularly for cancer patient, like her.
Hope that an inquiry shall be conducted and subsequent action be taken against concerned staff.
Cell No of passenger is [protected]
Sincerely Haji Saleem
[protected]

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al aman
, SA
Oct 17, 2015 3:22 am EDT

SUB:Ticket refused
The PIA Airlines are refuced the passanger travel of our 2 employees to pakistan.At the time of taken boding pass the staff is are told to passangers your ticket are not in system.This tickets are purchaced using VISA Card.The ticken already purchaced and Approved.Even he traveling date our employees go for Taveling to pakistan the PIA airlines refuced the ticket and return to room.What is this ? Your al transaction are so Bad.
We waiting for your response against our Employees.So explain the step to do as per the insident.

Web Ticket:-
1.Muhammad Azad Muhammad akber -web Ticket # TEVTVU VISA CARD # [protected]
2.Muhammad saleem akhtar muhammad-web Ticket # GGKIOB VISA CARD # [protected]

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Bullet PIA
Reading, GB
May 10, 2015 2:41 pm EDT

I don't understand why people travel with such a f***** up air line who have no remorse, no respect, no shame, no dignity and far far from any thought for them selves or others. Every thief has his day. Soo sonhar ki aik lohar ki! Insha Allah.

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Mohammad Amjad Farooq
, SA
Mar 01, 2015 12:13 am EST

Today, it is bring to your kind knowldge whether it is is in vain to complain in this sense, no action has been taken for any complain. as 1st of November 2014, i came from Lahore to Jeddah flight was pk 759, my some precious items like Mobile etc was stolen from my bages, i complain but was gone useless. There is no Action has been taken by PIA management.
On 28th Feburary 2015, my family returned from pakisttan and she was with her entitled weight but PIA staff asked her, your weight is more 20 Kg and demand RS 14000. She does not have this much money to pay this much moneyor. At last they asked her to give us RS 5000 we will leave your luggage, she phone me at jeddah, i advise her, do not pay any money as bribe to these harami Khor as bribe, throw the edible things there at air port.There was another family, she told to my wife that they were asking RS 18000 and she paid RS 2000 and they left the all here luggage. I travelled several time from Karachi to Jeddah but we did not find this much currption there but i will give 100/100 at lahore airport in curruption. Allhgh Distroy such people who are eating to this National Institution.
PIA will never come in profit until black sheeps are in PIA. they are taking money from inocent passanger and in case if they are make Cash receip, it will be very minor amount you can not imagine how the curruption is in PIA.This is complain which was incumbant for me to do whether there is any action or not.
thanks
Mohammad Amjad Farooq
maf0101@hotmail.com

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Nayaz Sher
Uk, GB
Dec 23, 2014 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Salam I would like complain that why item is missing from my luggage plus flight late for four and half hours, from my luggage my wedding suit, shores and one Asian suit is missing. I don't understand why they do cheap stuff again and again.pk 701 on 20th December from Islamabad, we not giving in news paper because it's bring shame to our country but I not really happy I can't trust Pia airline. People working hard in the uk and go for holidays in Pakistan and get in return luggage been open without premission and number of item missing.

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roohulamin
, PK
Oct 16, 2014 3:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I missed my flight PK 454 today, from Skardu to Islamabad, due to wrong information of a customer office that flight has been cancelled, but the flight was operated.
I don't remember the name of the customer officer but I talk here in the morning at about 9:43am
I called the help line no. 021-[protected] from my phone on [protected]
I am staying in a hotel here and it's rent is Rs4000 per day.
And i got a seat of 21th Oct with a Rs1000.
I want investigation on my case as soon as possible.

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sabeeha omar
, PK
Sep 29, 2014 11:31 am EDT

I would like to bring to ur notice that myfriend was abused by one of ur airhostess
On pk 304 khi to lhr.a gang of 4 airhostesses came to her and abused my friend.Her son started crying.
Please see into the matter.airhostesses of pk 304 khi to lhr.on 27-9-14.
Thanku

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kamran talib
, US
Nov 01, 2012 8:56 am EDT

OF MISBEHAVIOR AND MANHANDLING MY bage not recives iam usa to pakistan

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MY LCD TV is broken by the PIA officials
, OM
Sep 09, 2014 12:59 pm EDT

At Muscat airport the PIA official ask us to prepare only one pack of luggage of 32 KG. I had 15 KG bag and 7 KG LCD TV of 32". The duffer official refused to accept two bundles and I had to illuminate into one. When the pack was collected at Peshawar airport, the LCD was broken. Now who will pay my for my loss? Who the nasty workers are hired by PIA!The airline is on the verge of destruction. I will try not to travel by it again. Anwar Sajad, English Teacher Muscat. +968-[protected]

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Pakistan International Airlines [PIA] - very inconvenient selfish and unprofessional behavior

i have realised on with the only 3 trips i have made to pakistan, that items have always been taken out not the bag as a whole, this is very inconvenient selfish and unprofessional behaviour i also find the airport staff quite ignorant i think there manners should be of more business type as a whole and that this behaviour of baggage and/items being lost i...

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Phone numbers

1844 682 5260 1844 315 5983 More phone numbers

Website

www.piac.com.pk

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