Personnel Hygiene Services [PHS] / PHS Group review: False & miss leading contract.None service provider. 10

Despicable service. Non collection of sanitary bins for over two months, we had to call repeatedly to try and get them to come. Lie on their service records saying they had been when the office not even open. Cancelled contract then charged for cancellation, now threatened with County Court Judgement for none payment. Only with them because they acquired the company we were originally with. Bullying, threatneing letters and threats. No=one should use this company they are abhorrent

Customer service or is it lack of service. They don't return calls ignore emails and bury there head in the sand. I would never recommend this company to anybody as they just pretend you are not there.

PHS are awful. Used them for sanitary requirements in our business and they were awful.
Service was terrible in terms of both quality and price !
Then when you try to leave them they screw you and claim that you are still in contract with them because of a line of text buried in the TS and Cs.
Basically they abuse their customers on every level !
NEVER USE PHS FOR ANYTHING EVER - YOU WILL REGRET IT !
STOP USING THEIR SERVICES AS QUICKLY AS YOU CAN THEY ARE BASICALLY AN AWFUL COMPANY THAT WILL ALWAYS TRY AND SCREW YOU!
Regards MPT Ltd

After almost 10 years with PHS we found out recently that they had completely failed to deliver on their own contracted service agreements on over 80% of our sites. They are now picking elements of services which they refuse to cancel, despite us cancelling our whole account with them. They are threatening legal action, as many of the posts say 75% of the contract costs. Being passed from pillar to post. The Senior member of staff (General Manager) now going back on what has been discussed/agreed with us clearly trying to get themselves out of a situation. Smacks of bullying, desperate tactics from a large multi national against smaller companies. Abysmal customer care which completely goes against their own customer charter. Extremely sad that they cannot hold up their hands to their catalogue of errors but instead feel the need to threaten, bully and destroy other businesses who are just trying to run their business professionally and efficiently. SAD BUNCH OF PEOPLE !

A company that relishes poor service and delights in over-charging customers. Sales people are encouraged to treat customers as fools. Depot staff are rude but the drivers and service personnel are generally polite and hard-working (they cut corners due to time constraints.)
Many of the products are inferior to others available.
The biggest complaint is the vice-like grip of the contracts which the customers sign. The customer will be charged 75% of the remaining time (often 5 years) and are forced to pay.

Totally agree with the comment of the above service driver.. We are a local washroom service company who takes customer service very seriously and always put our customers first. If you are looking at changing from the big nationals we'd be happy to help in any way we can.

As a Phs driver I regret to inform you that our hands and tied by the powers at be and all though we try our best to keep the customers happy and most driver have a good repor with there customers a lot of the time this is simply not possible due to overloading of work and impossible target. My advise is use an other contractor as Phs are only getting worse

Driver for Phs

My sales team are inundated with calls from frustrated clients trying to exit a contract with a large washroom company. We cannot fathom as to why such large corporate businesses are unable to carry out a simple service such as servicing your washrooms.
Bully boy tactics, lacklustre sales people and poor service operatives seem to be the norm and very much accepted by management.
My advice is to vote with your feet and try out the smaller companies such as ours, they will respect you and ensure you get the best service possible, WHY, because they need your business and won't take you for granted.

I blame Mike Laney

We had a similar issue with washroom care - fired them. Then took on their PHS Greenleaf division to provide hanging flower baskets. BIG mistake! Appalling service, poor quality flowers, late changeovers, no apologies from PHS staff. Fired them. This seems to be a company out of control - poor employee relations, poor customer service. Decided to use local provider instead of this monster company with 5000 employees!