Complaint Rating:

Company information:
Dell Computers
West Virginia
United States

We bought a laptop computer from Dell. We got a $75.00 coupon as an incentive. We used the coupon to order some games. Dell canceled this order without notifying us. We found the order had been canceled and reordered. Again Dell canceled the order without notifying us. When we found the order had been canceled this time Dell told us that the coupon could not be used again because they had canceled the order. The coupon says it cannot be used again if we cancel but we did not, Dell did the canceling. Dell says the coupon can only be used once but in fact they accepted it twice before refusing to honor it. I spoke with one representative in customer care and when i asked for a manager they told me to call back later and ask for a specific person. when i called back the next rep said they never heard of the person i was asking for and refused to let me speak to a manager. this was the worst service and most uncaring company i have ever dealt with.