Complaint Rating:

Where to start with Wells Fargo. I first financed a car with WF in 2004. I was never late and never had a problem until I lost my job. The day I lost my job, I called WF to inform them to update my employer information, big mistake keeping them informed. This is when the phone calls started; before I was ever late, I started getting phone calls both at home and on my cell phone from WF asking if I had found a job. I told them my payments are current and I still maintain full coverage insurance so there is no need to call me daily. There is nowhere on my contract that says I must maintain a fulltime job in order to keep the SUV!!! One month after I lost my job, I switched my insurance from AAA to State Farm, still maintaing full coverage. I called WF, had both insurance companies fax all the needed documents to WF. Everything should be fine. In December 2008, I get a phone call from WF saying that I am 45 days past due on my car payment and they have the right to repo my car at any time...WHAT??? I asked the girl to tell me my last payments, which didn't match up to what my records said. I then asked her to tell me in detail where every dollar is going (as far as interest, etc.). Then I find out I have been charged over $800.00 for there minimum coverage Balboa auto insurance. I told her I that I have insurance, and once again had to call my past & current insurance companies and have them fax coverage dates to WF. I get a cancellation letter for the WF insurance in January, but then I'm charged $120.00 at the end of January for insurance. Thus again, making my payments fall behind. Now I'm told on top of the $17.00 each month they say I'm late, there is also a "MISC" $117.00 late charge. I asked what this was for and no one could explain it to me. One person said it was the balance from last month, another said it was late charges and the last said it was insurance. In the end, I am still waiting to be creditied the full amount of the insurance, plus the $117.00 and the other late charges. All together I faxed my insurance information about 4 or 5 times... The company is so incompetent that I wouldn't be shocked to get a phone call in the next hour with a rep asking me why I don't have insurance. This is by far the WORST company I have ever dealt with.