Complaint Rating:

I have recieved a Philips GoGear Mp3 Player for my Birthday a year or 2 ago. in this time range of two years I have had 2 of these MP3 Players exchanged through Philips. This is my 3rd one. Varying from firmware problems to buttons that didn't work at all, This present has been more frustration than you could ask for. First, speaking with Philips customer care one too many times, I used the exchange program when I should've taken the MP3 player back to the retailer. The first one, was a firmware malfunction and my gogear wasn't even detected on my computer. When I called philips about the problems, I tried every troubleshooting idea they had, and ended up sending it in and had to pay shipping. The second one was AWEFUL!!! the buttons didn't work properly, and could only be charged when the battery was fully dead, and upon being charged, you couldn't even turn it on. This time when I sent it into Philips they told me again to pay shipping and I said no you guys can't even give me a working product why should i pay for shipping. Finally arguing with the Customer Rep, She talked to a supervisor and included shipping. Upon waiting and waiting, I finally received a new one that worked for a while, until the headphones broke and philips had to send a new pair. Now, the device won't sync with anything and they want to send me a file to fix it. NO! why should I have to fix it. I said that I want a refund and NO EXCHANGE, the employee told me they didn't do refunds and I requested to speak with a manager. It ended up that the manager put me on hold and said that consumer resources would be contacting me withing 1-2 business days so now I will wait for them to call and had I known the trouble of this thing, I would've taken my GoGear back to the retailer for a refund.