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PHH Mortgage


Customer Service

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
PHH Mortgage
United States
PHH Mortgage is the worst Mortgage company by far that I have ever dealt with. Issues include:

3.5% fee if late - on a $4500 loan that will be about $150
If the late problem is their fault (receipt of transferred funds) it is still a significant issue to resolve
They are slow, so we transfer funds 3-5 days before their deadlines to avoid late charges
Late charges can occur and build - due to their processing, without any notification - found out they were holding late fees from 3 years ago with no notification to us.
Customer service is horrible, too many examples to list
Sent an additional $900 direct deposit to go against prinicipal - returned marked "certified funds required"
They bought our loan from Citi - I wish I had some say in it. Considering refinancing just to get away from them

Stay as far away from this company as you possibly can
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies
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