Complaint Rating:

Company information:
PetSmart
United States
petsmart.com

I took my 3 dogs in to Pets Mart to board for a week. I was gone 3 days when I got a phone call one of the dogs was sick and on the way to the emergency vet. No more than 15 minutes later I got a call from the vet saying the dog needed to be put down immediately. Temp was 105-106 and he was blue. Vet thought it was bloat, but some things didn't quite fit. Dog had been throwing up, dogs can't throw up with bloat. Dog had a extremely high fever, dogs don't get fever associated with bloat. Pets Mart said dog was fine an hour prior to the emergency. NO WAY! I have talked to 3 vets now as well as a number of well known dog breeders. None of them believe Pets Marts story. All concur severe heat stroke, and the neglegence of Pets Mart lead to my dogs death. This was a family member who had just turned 4 years old and have just been to my vet, he was a healty, strong and beautiful dog. There is no way he laid in a 3x5 dog kennel and got bloat. Pets Marts story just doesn't work. I called there coporate office in Phoenix. I was told someone would return my call in 3 to 5 days. Well don't hurry. I am seeking legal action with the help of vets and breeders. DON'T LET THIS HAPPEN TO YOUR LOVED ONES. NEVER NEVER BOARD YOUR DOGS AT PET'S MART!