Complaint Rating:

The temperature of the store (#400 shops at Stroud, Stroudsburg PA 18360), grooming salon was over 85 degrees and completely unacceptable !!! I ask to speak to a manager they got a man named Mike for me and he told me, that there has never been a problem, I keep my house at 74 and my dogs back there now so I don't know what to tell you. He was rude and completely unprofessional. I left with my three dogs right then and there and told him I would be getting in touch with Corporate, and he told me to go ahead all that will happen is the store will get a write up and nothing will change! I don't think this is the response a customer should get when he or she is making a complaint or showing concern for the animals or the petsmart workers. The kind of attitude and response that I was given was unbelievable. I will be going to HR with this problem. Mike was right I called corporate and still have not received a phone call back, so my next step will be HR ! After this experience I do NOT believe that petsmart cares about the animals in it's care nor their employees and certainly not their customers. I still can not get over the temp. of that salon, it was unreal !