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Performance Health USA Complaints - FRAUDULANT CHARGES!

Review all Performance Health USA complaints

Performance Health USA

Posted: 2008-09-16 by Amalina [send email]
FRAUDULANT CHARGES!
Complaint Rating:  100 % with 1 votes
Company information:
United States

I noticed an advertisment on Acai Berries with Oprah Winfrey's picture, it was broadcasted on her show. I then went ahead and ordered a free trial bottle of Acai Berries. I was charged $5.95 for shipping. I recieved them in two weeks. I then noticed numerous charges of $79.95 on my checking account, there were three transactions. THIS IS TOTALLY ILEGAL! I contacted my bank and cancelled my debit card. They will contact there fraud protection department. I doubt they can do anyhting since I call the phone# 888-289-8740 number on my bank statement and no one answers. They have a recording and the man says there is a 45minute wait time and then says for faster service please go to there website www.gohelpnow.com. and hangs up. I WANT MY MONEY!
Comments United States Online Scams
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Comments

76 days ago by Esther [send email]
I too noticed the advertisement of Acai berry with Oprah pictured by it. I thought well if Oprah trust and uses acai berry maybe it is good to take. WRONG!!! It did nothing for me, except keep me awake at nite! So I called CENTRAL COAST NUTRACEUTICALS INC. with the number from the bottle itself. I tried for 3 days to get to them, being told be a recording that all phones were very busy and to try back after hours (5:oopm) with being still unable to talk with anyone. Finally on Sept. 17, 2008 I got someone on the phone (1888 692 8352). I told him I had been charged on my card for products I did not order! Said he could not do anything about it, until product was returned. I did return 2 products before and they did refund my acc. with 29.95. But there are still other charges of 39.95 on 9-12-08 and another charge of 44.85 on 8-25-08 that they took out. I told him that it was illegal to take money out of people acc's without permission and he said it wasn't! I told him that I would get Geraldo Riviera to investigate what they are doing. His response what "Geraldo can not do anything to them and that he was not afraid of Geraldo. How bold can these companies get?! They don't care about the customers and just want to get their hands on the money!!! He said he closed my acc. and that I would not recieve any more products. We will see if that is true. I WANT MY MONEY PUT BACK INTO MY ACCOUNT!!! Esther
48 days ago by Rosa [send email]
I just like the person before me, figured if Oprah endorsed it, it must be good. The website I visited said the 30 day sample was free but I needed to send $4.85 to cover postage and handling. Well the very next day $44.85 was deducted from my account. I managed to get their number and I've been calling for two days now with no luck. I keep getting the stupid recording saying the due to a large volume of calls my call cannot be answered and to try again latter. I want these people prosecuted!!! Give me back my Money Now!!!
47 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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