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Performance Health USA Complaints - Rip off

Review all Performance Health USA complaints

Performance Health USA

Posted: 2008-06-07 by Cynthia B Gillmore [send email]
Rip off
Complaint Rating:  100 % with 1 votes
Company information:
Performance Health USA
802 S Melcher St
Johnstown, New York
United States
Phone: 518-762-8483
www.performanceproductsusa.com

Was told I would be charged #.97 for a sample of ten capsules and after trying them I should notify them to continue sending a bottle of 60 once a month for a charge of $79.95. The complaint deals with the them sending the bottles without me authorizing the continuance and also that they do not work at all. I tried to go to their web site and was taken to the Complaints page. I called the at 888-289-8740, the number shown on my credit card will and got a message telling me that if I wanted to unsubscribe I should go back to the web site on which I found them originally. It was not a separate web site but a collection of items listed for people to try. I will call again on Monday and see what they tell me then when their office is open.
Comments United States Diet Products
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Comments

49 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
38 days ago by James [send email]
What I have noticed that there are many companies that sell the Acai berries, green tea as well as other health products. I kind of felt bad to silly when I contacted the wrong company. So what I did was to make sure that I did have the right company first. When I found the right company I go everything straightened out. They explained to me what the charges were for and they were very nice to let me know where the information was found. After reading the terms and conditions with them I understood and cancelled. They also let me know that every customer could cancel out of everything online.

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