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Performance Health Complaints - Acai Berry and Pomegranete

Review all Performance Health complaints

Performance Health

Posted: 2008-10-25 by Bonnie Gallik

[send email]

Acai Berry and Pomegranete

Complaint Rating:

Company information:
Performance Health
United States
Phone: 1-888-289-8740
pureacaiberries.com

I ordered sample bottles of acai berries and pomegranete. I was to be charged for postage, which I was. However, my checking account was charged $79.76 once and then $29.76 and I have no idea what for. I got the samples to show my doctor and ask if it would be ok for me to use. I haven't even seen my doctor yet and the sample bottles have not been opened yet.
I need my account credited the $79.76 and the $29.76 now. My account is overdrawn and I have had to close it down.

Comments

United States

Diet Products

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More Performance Health complaints

Performance Health - Unauthorized charges

Performance Health - Funds not authorized to be taken from my checking

Performance Health - billed without permission

Performance Health - FRAUD/WILL NOT REFUND

Performance Health - Did not order-want account credited

Performance Health - credit card fraud

Performance Health - Reciving product I did not order

Performance Health - acai

Performance Health - No authorization to withdraw from acct.

Performance Health - Unauthorized charge

Comments

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510 days ago by Support [send email]

0 Votes

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

508 days ago by Jill Spull [send email]

0 Votes