Perfect World Entertainment
This company has been harassing me, every sense I got a bit of an attitude with one of the employees.. First they made it to where I have limited access to my personal information on their website, then they blocked me from submitting support tickets on their website. I know this because I created a new account and attempted to submit a ticket and no problems.. when I went to my main account it would constantly give error too many redirects. The reason I initially got an attitude with the employee is because they marked my support ticket as resolved when the problem was not.. refer to my other complaint on this company for the initial incident. I went on the web forum and had to submit a ticket regarding log in issues because they blocked me from submitting any other type of issue and this is what happened. 2 days later no reply... The ticket that they say was a duplicate was a completely different issue regarding me no longer having access to an email account that I used to have. They replied to that issue asking for a list of information including my ip address...
There seems to be a misunderstanding I have the transcript from the other issue that reads
Login Issues [Incident: 120609-000560]
Customer By Web Form 06/09/2012 10:45 PM
I was trying to change my email address that I no longer have access to <removed> to <removed>
If you notice the problem that was submitted is not the same problem that is submitted from Login Issues [Incident: 120610-000184] so this is not a duplicate ticket. It is a separate problem that needs to be addressed.
On Tue, Jun 12, 2012 at 2:55 PM, PWE Customer Service <firstname.lastname@example.org> wrote:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We appreciate your patience as we worked to resolve this issue.
Thank you for allowing us to be of service to you.
Response Via Email (Support Staff 35) 06/12/2012 11:55 AM
This appears to be a duplicate of a ticket already in our system (120609-000560). Please refer to that ticket for updates.
We ask that you please avoid sending us multiple tickets regarding the same issue. This only increases the delay in receiving a response from us.
This ticket will now be removed from our system and no response from you is necessary. Your primary ticket regarding this issue will be unaffected.
Thank you for your patience and understanding.
Cryptic Studios / Perfect World Entertainment
Auto-Response 06/10/2012 09:13 AM
The following answers might help you immediately. (Answers open in a separate window.)
Title: I can't patch/update, install, download, login, start or otherwise enjoy the game, help?
Title: My password is not working on the game or website, what can I do?
Title: Cryptic Account Security Notice FAQ
Title: Where can I find the screenshots I took?
Title: Screen shot
Customer By Web Form 06/10/2012 09:13 AM
When I click on submit a ticket it gives me an error... to many redirects.. whats interesting is I never had that problem before my last ticket... whats even more interesting is when I use a different account on the same computer i'm able to access the submit a ticket section just fine... is this the type of immaturity customers can expect from Perfect World Entertainment?
Question Reference #120610-000184
Product Level 1: Website
Category Level 1: Customer Support
Category Level 2: Login issues
Date Created: 06/10/2012 09:13 AM
Last Updated: 06/12/2012 11:55 AM
Date/Time of Problem:
Internet Service Provider
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