Menu
Pepsi Customer Service Phone, Email, Contacts

Pepsi
reviews & complaints

www.pepsi.com
www.pepsi.com

Learn how the rating is calculated

1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Pepsi has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pepsi. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pepsi reviews & complaints 424

Sort by:

Newest Pepsi reviews & complaints

ComplaintsBoard
K
4:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi van driver

Around 2:30 PM in the Cranberry mall parking lot in front of panera bread on Friday 12/30 I was crossing the parking lot and was halfway across when a pepsi van was driving way too fast thru the lot and didn't stop to let me continuing crossing. He literally made me stop in my tracks in the middle of the parking lot as he zoomed past me. I was not able to get his plate number or the number on the side of his van. I just want to bring this reckless driving to someone's attention as I am 8 months pregnant and was almost run over! Thank you for your time and I hope you can track down this driver and discipline accordingly.

Read full review of Pepsi
Hide full review
ComplaintsBoard
C
10:19 pm EST

Pepsi reckless truck driver

About 10 pm on Dec. 22 a driver in a pepsi truck, license plate on truck is attached below (photo taken during the time of incident). The truck was coming off the on ramp at an increased speed as he merged on to hwy 99 north bound (Stockton, ca - just south of the Pepsi location). The driver was flying down the ramp, riding the bumper of another vehicle and once he reached the highway he quickly merged into the hwy crossing several lanes, in the process cutting us off and swerving into our lane.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
E
4:29 pm EST

Pepsi Pepsi 6 pack 16.9 fl Oz bottles

I purchased a Pepsi 6 pack of 16.9 fl Oz bottles at Dollar General in Van Wert, Ohio on Friday, December 16, 2016. On Saturday, December 17, my family and I were watching my son play soccer, my nephew was drinking from one of the bottles of Pepsi he took a drink and felt something in his mouth, he proceeded to take it out of his mouth looked at it and asked "is this glass?" I looked at it, told him yes it was and asked where he got it, his response was "it was in my pop".

This is not something that is OK. What if he would have swallowed this, damage definitely could have been done. I have been a Pepsi customer for years but I have worried the past 2 days anytime a family member has grabbed a Pepsi.

I do not have a copyramid of the receipt of purchase but I do have the bottle and piece of glass and can provide this as evidence. At this point, I'm not sure how to handle this, a refund doesn't seem adequate as I'm not sure about Pepsi anymore.

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
H
1:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Member cancellations scam

August 2015 I signed up my daughter to the Bloomingdale Illinois "premium" location. After several months I had to move work related to the state of Arkansas. I sent my daughter to the club to cancel in "person" as requested by the agreement. After my daughter went there she was told not to cancel and to put her membership on "hold" for $10.00 per month. After I told my daughter to cancel she was pushed into the tactic of "your parent needs to be here to cancel"
After we moved to Arkansas I called myself as the parent to cancel and was told I needed to be there in person, How in the world can you be there to cancel when you moved to another state where there was no Life Time Fitness. Very disappointed on their delay cancellation tactic and after ripping me off another $160, 00 without using the club. I am still being told to go there in person or to write a certified letter to cancel my account to an address in MN. As advise to other prospective or current customers be very careful this Club Life Time Fitness is a SCAM and will continue charging you fees use it or not. I am now going to the BBB to complain and looking at litigation.

Read full review of Pepsi
Hide full review
ComplaintsBoard
A
11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi cherry pepsi 16 oz. bottle

Bought this Pepsi today for my daughter November 4th 2016. She said this drink taste funny. We looked at the date n it's out of date. October 10th 2016. We purchased this drink n 3 others at Dollar General in Reidsville, NC. We don't live her but I'm out way to Ruffin, NC. We are from Hickory, NC. Here is the upc as well. [protected]. Our address is 9458 Cool Water Dr. Hickory, NC 28601. My name is Angie Miller n my # [protected]

Read full review of Pepsi
Hide full review
ComplaintsBoard
M
7:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi Sediment in can

I bought a 12-pack of Mountain Dew From Wal-Mart on 10/15/16. As I am drinking a can, I feel something on my lip and look inside the can and found something floating inside of it. I have a picture of what it was but am not sure if I can attach the picture. If you want a picture, please email me at [protected]@yahoo.com.
Thanks,
Layne Whitaker

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
P
5:11 am EDT

Pepsi fridge

Dear Sir,

I am writing this on behalf of my hotel palace on ganges.sir i have two fridge provided by Pepsi company and all this two fridge is not working since 6 months and i already complain regarding this at least 6 times and every time they says that mr sudarshan had stoped for repairing our fridge i dont know why .we are selling pepsi product in our hotel .
kindly solve our problem as soon as possible.

vikas yadav
palace on ganges

Read full review of Pepsi
Hide full review
ComplaintsBoard
L
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi pepsi

I am not really complaining over any major problem. I have received damaged cans in the past with Pepsi that leaked and never worried about losing a couple of them but this just amazed me. I have a completely empty can with a couple of dents but no evidence of the soda leaking out and the can is completely closed. How does this happen?

Read full review of Pepsi
Hide full review
ComplaintsBoard
K
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi soda

Ever since i was a young girl pepsi has been my favorite brand of pop. Its all i drink. I buy a 24 pack of cans every 2 days. But recently i am very disappointed because for the last few months mostly all the cans have been flat and taste funny, also making me sick, as for my son as well. I also have purchased several packs of bottles and 2 litters and they taste the same! I would like something done about this please. Thank you

Read full review of Pepsi
Hide full review
ComplaintsBoard
D
8:39 am EDT

Pepsi pepsi paytm cashback

I had purchased four pepsi softdrink bottle 1.5litre from easy day as on 23/06/2016 with offer of getting paytm cash amounting Rs20 on each bottle.
But when we try to use paytm coupon to get paytm cash, then it shows that it was already use by someone else.
afterthat we go to Easyday store Hapur and discuss it from manager Mr. Chaman...on his demand to check our query we give one coupon to manager and next day he lost that coupon, this represent totally irresponsiblity towards customer and After two days, he told me that there are no fault on his side but I am not agree with this
Now i want to ask one thing from you How Paytm cash is used Before our purchasing date.
Now i want to know that who can be done this type of fraud from customer and not supported to customer regarding complaint such as thefting paytm form pepsi bottle.
I have enclosed a copy of bill and remaining paytm code coupon...see images
Thanks

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
L
6:15 pm EDT

Pepsi unsafe driver

I live on a small country road in Johnson City, Tn. The road is Cash Hollow Rd. It is a shortcut for the driver to get to the Pepsi plant. I don't know the drivers name or truck number but he comes through around 3:00 PM everyday. Today I was taking my granddaughter to the movies. There is a dangerous narrow curve about 1/4 mile from my house. I met this truck in this curve. He was doing at least 40 mph on a 30 mph curve at best. His trailer wheel was 2 feet into my lane. The right side of this curve (my passenger side) is a rock wall. I jerked the wheel as much as I dared without hitting the rocks. We missed but I honestly don't know how. I was telling the minister at a neighborhood church about it. The first thing he said was he was flying wasn't he. The road in my opinion is too narrow for semis but it isn't off limits to . This driver is going to kill someone if he isn't stopped.

Read full review of Pepsi
Hide full review
ComplaintsBoard
C
11:16 pm EDT

Pepsi plastic bottles/lids 16.9 oz.

Tonight is not the only time I have experienced this issue. It is, however, the first time I have been isolated in the bedroom, unable to drink my pepsi! If I venture out to the kitchen for a bottle opener or to garage for pliers, it will awaken the family.
This problem, that the bottle cap is impossible to open except by a very strong man with a large hand, occurs more and more frequently lately. I do have a device which fits over the cap and has a handle to turn, forcing the cap off with minimal trouble. I do not bring it to the bedroom nor to picnics/cookouts.

I am tired of coming upon this unexpectedly time and again. Perhaps other brands should be considered. Sorry, I prefer Pepsi, but am tired of this problem.

Resolution: 1.) Re-tool your assembly line to prevent this from happening. Customers (I) will not continue to be inconvenienced by this thoughtless aspect of your product.
2.) Refund if your company cares. I care. Stuck in the bedroom with only tap water to drink while savoring useless bottle of PEPSI.

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
D
D
Damon Antonio
, US
Jul 13, 2021 5:19 pm EDT

If you resort to drinking Pepsi in your bedroom, a tight cap is the least of your worries.

ComplaintsBoard
J
5:12 am EDT

Pepsi truck driver

5:45 am 5/3/2016 truck driver was delivering to 7-11 at Prosperity and rt 236 in Annandale Va. There is a service road. He parked his
tractor trailer on the side of the service road that no parking signs every where. Someone parked on the side with out signs and the riad was blocked. I told him he was on the side with no parking and her swore at me. He was then taking a load into 7-11
through the 7-11 parking lot and was almost hit by a car. He swore at that driver. It was dark and raining and the pepsi driver was not wearing anything hi visible.

Read full review of Pepsi and 2 comments
Hide full review
2 comments
Add a comment
P
P
Pat Voveris
, US
May 11, 2016 8:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to report FO2447 driving on East Patrick Street in Frederick, MD this morning around 9:00 am. Speeding on a 25 mph road and weaving erratically because everyone around him was apparently too slow for his liking. Blew his horn at me after nearly rear ending my SUV. License was Texas and started with a KO.
Should NOT be a driver! Accident waiting to happen!

Wine Is Good
Wine Is Good
, US
May 06, 2016 7:36 am EDT

Do you know that is exactly what service roads are for? They are for service vehicles and not regular thru-traffic.

ComplaintsBoard
C
11:52 am EST

Pepsi 6 pack 16 ounce caffeine free mountain dew

Why did they stop making them. These were the perfect size to put in a cooler to take to work. I have no access to a refrigerator at work. I'm caffeine sensitive and try to stay away from it. Mountain dew has always been my favorite drink. You can get it in the diet but i hate the taste and i don't need diet drinks. I notice that walmart sells the regular mountain dew in the 6 pack 16 ounce and also a smaller size. Why not discontinue the smaller size instead of the decaffeinated. Customers are never important ! it's what will make their pockets fuller !

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anchors59
, CA
Mar 10, 2016 11:55 am EST

It was good. But if they discontinue what can we do.

ComplaintsBoard
I
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pepsi interview and poor treatment

It's Scott Jones. I spent a lot of time researching & creating questions and answers for my interview on 3/3/16 In Indianapolis. But I must express that I had difficulty with the instructions on the hands on activity. First- I've never had 2 B attentive 2 details in this field nor was I prompted to prior to the activity. One of the greatest challenges I had with the activity was because I couldn't read/see the paper instructions because I left my glasses in Mary's office ( the office manager ). Additionally, Jared didn't demonstrate what I was to do. He primarily just asked if I had questions before he started the clock. I tried asking questions by referencing my notes within the packet. I couldn't see without my glasses to read & I told him that more than 3 times. So he briefly Pointed to each of my destinations within the "course" / " diagram" as he paraphrased directives. I'd never worked a pallet jack before today either. *it was my thinking that n order to finish the course n the 10/15 minute timeframe would require me to work quickly. Just as I felt I would complete the task n time, Jared then gave me a different display so after I finish the 1st wrong one I was to fix it according to the new directives. * I was happy to do so. Things often do change n all aspects of life & we must push forward BUT again I couldn't see the laminated new display without my glasses. Jared told me everything I had done"wrong". I'm certain I heard him say nothing of anything I'd done well. He explained that YOU GUYS get an accurate picture of a person n those 15 minutes. Additionally he stated that new hires have a month of training. I said that's great, because I don't think a one time attempt of 15 minutes would have an accurate method to which the company is held at such high regard for many years. Regardless of my authentic interest in working with Pepsi, I could sense that I was disliked from the moment I entered the building including my exiting the premises. This was not handled with professionalism. My disability was also not taken into consideration. I knew when I walked in the door that both the office manager nor Jared were remotely welcoming. In fact it was apparent I was wasting their time. Jared high fived an individual n the break room facetiously saying this was his favorite part of working at Pepsi. Either setting me up to fail with his lack of direction or encouragement. No smiles. No conversation. In fact he couldn't answer my questions during the brief interview because he had no knowledge. In addition he spent more time just looking at me prior to interview and taking notes...as if my looks were note worthy. I have an impeccable background in customer service as well as 10 years of contracted teaching experience. I have truth on my side, and hadn't been this excited about an opportunity in so long since I was referred by another employee; however, this interview process on the 78th st. location in Indianapolis was discouraging and I have never been treated so poorly.

Scott Jones
[protected]
scott.a.[protected]@gmail.com

Read full review of Pepsi
Hide full review
ComplaintsBoard
C
4:04 am EST

Pepsi The cardboard suitcase the 12 packs come in.

On 1/29/2016, after I got off work, at about 1:30 AM, I went to Walmart in Casper WY, I purchased a 12 pk of Pepsi along with a few other items. When I got home, I proceeded to take my groceries out of the truck, I grabbed the 12 pk of Pepsi by the handle of the cardboard suitcase and the handle ripped causing the 12 pk to hit the ground, Pepsi is now everywhere, under my truck and rolling around in the parking lot! It is about 2:00 AM and dark outside and the wind is blowing 40 MPH. I had to go inside and grab a flashlight and a bag to go outside and crawl underneath my vehicle and look around for the Pepsi to get it out of the parking lot and take it inside, which wasn't very fun at all ! 2 of the sodas were damaged and 2 were squirting everywhere ! I would like to request a few coupons or something for at least 1, 12 pk of Pepsi for free and maybe a few others for a discount or something ! The only proof i have is my receipt, ST# 01617, OP# 000251 TE# 19 TR# 00299 TC# [protected] . I don't have means at the moment to take a picture of the damaged product or receipt ! All I have is my word! Thank you !

Read full review of Pepsi
Hide full review
ComplaintsBoard
J
10:38 am EST

Pepsi accurate deliveries

I have been a customer for about a year and haft with your product, I have a small pizzeria, there has been a rear delivery where your driver has deliver what I ordered. From missing co2 to paper soda cups, they deliver late...In my opinion, this branch in beaumont, texas has the worse customer service ever, as of now I am considering switching to coca-cola and who knows if they are any better, as I am writing this, I don't have no co2 there fore not selling any product and a restaurant, makes me look bad in front of my customers. A change of management would be nice, honestly I dont think they care about service around here.. The girl at your 8oo number sounds very apologetic but what am I going to do with that.
Do something

Read full review of Pepsi
View 0 more photos
Hide full review
ComplaintsBoard
R
8:26 am EST

Pepsi new diet pepsi

Alas! I purchased my first can of Coke after trying so hard to drink the new Diet Pepsi. It couldn't be further from the original recipe. Not only does it have absolutely no "fizz, " the taste is horrible. My family has been complaining for years that I have to stop drinking so much Diet Pepsi so they are the only ones that are very happy!

Read full review of Pepsi and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jàckie
, US
Jan 01, 2016 8:14 pm EST

Dear Pepsi, I do not like the new Pepsi. It was so much better when it didn't have the splenda crap in it. The splenda gives it a totally different taste and it isn't a good taste. It is nasty. My family hates the new diet and I do as well. Why did you all change the taste?

ComplaintsBoard
R
8:29 am EST

Pepsi pepsi perfect - shop. pepsi.com

I got through at 9:08 and was so excited i thought i was going to get a bottle i clicked pre order and when got to the checkout got a message the item you have selected is unavailable and to go to amazion! your cart is empty i am very pissed how can i be able to click pre order and not be able to get it! it was before 9:11 when they said they sold out! I feel like you are picking and choosing who you want to get them

Read full review of Pepsi
Hide full review
ComplaintsBoard
S
7:01 pm EDT

Pepsi diet pepsi, 16.9 fl.oz.bottles

I am 69 age and I don't know who the muscle man you have working for you but I cannot open the 16.9 bottle without using a bottle opener, I am not disabled, I am not foible, I am strong and have been drinking your products since they came on the market. So who decided to change the bottle, a 259 lb muscle building, because from the oldest to the youngest in my home and neighbor can not open the lid on these bottles. I admit change is good but I don't need practice with my wrists.

Read full review of Pepsi
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pepsi customer service

Website

www.pepsi.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pepsi?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pepsi Customer Service. Initial Pepsi complaints should be directed to their team directly. You can find contact details for Pepsi above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pepsi. Discuss the issues you have had with Pepsi and work with their customer service team to find a resolution.