Complaint Rating:

Company information:
Pep Boys
Philadelphia, Pennsylvania
United States
www.pepboys.com

Does anyone know why Pep Boys now requires your vehicle registration information, even if you're bringing it in for a simple oil change? According to the location I went to, he needed the information, so he can "put my information in the system". He said they updated their system in January and this is a new requirement. I could not a straight answer as to why. It used to be any time I brought my car in for anything (except inspection) that they just needed the make and model, and maybe specific information about the car (engine type, etc), but never for this type of information.

It strikes me as an invasion of privacy to require this. Does anyone else agree or know why this is done?

Thanks,
Brian.