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2.0 59 Reviews

People Finders Complaints Summary

15 Resolved
44 Unresolved
Our verdict: When using services from People Finders with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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People Finders reviews & complaints 59

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M
7:54 pm EDT

People Finders unauthorized recurring payments from my bank acct.

My husband signed up for a one time access to information on this site. They have been billing us for 4 years, i just discovered that this charge was not authorized by my husband. This company is impossible to get in touch with to cancel these charges.

Do not do business with them.

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2:14 pm EDT

People Finders don't give them your credit card number!

I used this site a few times and every time I paid some amount of money. Before I provided them my credit card information I checked their policies and agreements very carefully. I was sure that I use trial version, so I gave them my credit card details. But then I noticed that some money disappeared from my card so I contacted my bank and they told who stole my money. I went back to Peoplefinders website and contacted customer service. They refused to refund my money and said that it was only my fault and that I signed up myself. Don't trust this service!

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3:16 pm EST
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People Finders monthly billing of service not disclosed

I am terribly embarrassed to say that I only just now noticed I have been charged $24.95 each month since 2/14/2015 by CFK People Finders. I am NOT aware of having authorized this payment even once, let alone for an entire year. I suspect, but cannot confirm, that I used their service one time probably near January or February of 2015, paying using my credit card, and that the company then continued to charge me for a monthly subscription to the service that was never described in the original payment process. VERY shoddy practice and, I would think, illegal to the point that I can receive some recompense. for the 11 months of payments without my authorization (approximately $275).

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R
3:57 pm EST

People Finders account cancellation

I looked on their website I had signed up for sometime back and can not find a link to cancel my account. Their information is that there is a link found by clicking on "MY HOME", except there is no such link. BOGUS website - Bad business - Beware

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R
4:56 pm EDT

People Finders scam company / how to get your money refunded

People Finders is a scam. They charge you $19.95 on a credit card for outdated and inaccurate information. They are now being investigated by the Federal Government. TIPS FOR REIMBURSEMENT: Call your credit card and tell them what occurred. They will then credit your account for the fee and People Finders will receive a chargeback, which they won't be happy about. This will eventually put them out of business. Don't waste your time calling them and asking to talk with a supervisor, they don't have any management available at any time. They probably don't have any supervisors to speak of. This company is a FRAUD. If enough dissatisfied people take the time (a couple of minutes) to call their credit card company, the company won't be able to survive. I'm posting this because I went through the experience and I hope to assist anyone else whose even thinking about paying this company.

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R
11:08 am EDT

People Finders these two sums were taken from me. don't know how to stop

I didn’t subscribe for CFK People Finders, but I have used their services. I tried to check if one person existed or not. I searched only once and thought that the search was for free, but the company charged me for $9.95. After that these sum was taken from me every month, as well as they added one more. Seriously, it was terrible and I still have no idea how to stop them. Maybe you can help me.

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R
6:13 pm EDT

People Finders unauthorized charge

9/12 request reverse phone number lookup, never agreed to a $24.95 monthly charge, was charge for the initla report.95, but nver recevie report which they told me was available. requested refund sicne i nver recevied a report, they they told no refunds,

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S
7:58 pm EDT
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People Finders deceptive business practices

I signed up for the one time use option, which was advertised as costing .95. What they do not tell you is that if you do not cancel within 3 days, you are automatically transitioned to the monthly subscription option, which is a non-refundable cost of $24.95. When you call to attempt to resolve the issue, the representatives are rude, and unhelpful. They are obviously prepared for complaints regarding the unexpected charges, I asked to speak to a supervisor, I was transferred to a voicemail, and received a form email response telling me that I could not be provided with a refund. Their business practices are obviously deceptive and unethical

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5:26 pm EDT
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People Finders monthly charges

I issues and provided my credit card for a one time search for $.99. There were options to sign up for monthly subscriptions but I was careful not to. The website indicated that the $.99 was for a three day search. Well, come to find out that unless I specifically cancel within the three days they upgrade your account automatically to the monthly subscriptions for $24.95. Very misleading! When I called to cancelled the lady said they would refund only one month (by now they had charged my account three months of charges). I asked how they felt this was good business. She explained I was sent an email and other terms and conditions (which was very length and the renewal is buried deep in the terms). I stated it was misrepresentation of the terms, she asked me to explain and when I did she would not let me talk and kept interrupting me so I hung up. Do not do ANY business with this company. Clearly as I read the reviews, if someone WANTS to do business with them via more than one transaction, they will. There is no need to hide the auto renewal deep in your terms.

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2:11 pm EDT
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People Finders refund of $

I had decided not to renew my site in April of this year. Then on Sept. 30, 2012, they went on ahead and charged me for a full 6 months. That was a total of $90.00. I even requested a phone number or a call from a supervisor to clear up this matter and they just kept sending me the same e-mail about how to cancel my subscription, in which I had already done. Please help me with this issue because I am on a fixed income and $90.00 is a great deal of money to me.

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D
6:50 am EDT

People Finders they tell you that it is unlimited service

They tell you that it is UNLIMITED service. I run a real estate business and need address verification on multiple leads. In two weeks time they flagged my account four times and I had to wait 24-48 hours before I could use it again. Unlimited is not unlimited in their eyes. When I called to complain to a supervisor she offered to cancel me instead of fixing the problem. Horrible customer service!

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Susanne Kendrick
, US
May 07, 2014 4:00 pm EDT

I was ripped off by PeopleFinders

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L
11:09 am EDT
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People Finders bad customer service

Let me begin by saying that good customer service is a LOST art. Believe me when I say I know what customer service should be like because I worked it for eight years. I now own my own real estate business and the people you serve is the source of EVERY penny you have. Without your customers you have no business.

A couple of weeks ago I decided to try out your company. I was flagged 4 times from then until today. I do ALOT of searches but you advertised that it was UNLIMITED. That means that I should be able to look up UNLIMITED amount of information. I have marketing deadlines and need to verify addresses.

I was very patient the first THREE times it happened. Each time I was told that a form would be submitted to IT to fix. By the fourth incident (which occurred this morning), I asked for a supervisor and was transferred to "Jennifer". I stated that if it couldn't be worked out that the next time it happened I would cancel my service. Jennifer then suggested I cancel my service immediately. No apology, no assurance that it would be taken care, no assurance to make me as your customer happy. NO CUSTOMER SERVICE!

Unfortunately, your 'supervisor' was more than willing to take care of my problem by getting rid of me. How easy for her.

When I called back in to get a different supervisor I was told Jennifer was the only person available. The customer care individual (if you want to call her that) wouldn't even give me a corporate number. To then get me off the phone she said there was nothing else that she could do and asked me if there was anything else that I needed. I said no, and that I felt like she too was getting rid of me. She did however offer to refund my money after I stated that I would contact the BBB.

It's too bad that this couldn't be worked out. I liked your program and when I wasn't flagged I was able to get the information that I needed quickly.

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R
11:40 pm EDT
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People Finders unauthorized charge of 24.95

I was offered a FREE search from peoplefinders.com for .95. Two days later my bank sent me an overdraft notice with an $8 fee everyday unil the check is paid. People finders.com without my authorization charged my debit card 24.95. I never agreed to that charge and further never agreed to have an automatic deduction of 24.95 per month beginning 8/18/12. This is nonsense. This is fraud. This is an invasion of my privacy and a waste of my time. I want my money 24.95 put back into my account immediately! And, I want the fee of $8 per day for this charge returned to my checking account immediately! These are unfair and fraudulant business practices and I intend to follow-up legally. I will start with a phone call on Monday 7/30/12.. I hope they answer the phone promptly and reverse their unauthorized charge and fees. Also, just based on this first time experience with peoplefinders.com, I want any of my personal information purged from their business.

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2:02 pm EDT
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People Finders scam

I HAD ORDERED A 95 CENT PURCHASE TO LOCATE SOMEONE AND AFTER RECEIVING MY CREDIT CARD STATEMENT TODAY I'M SHOCKED TO SEE AN ADDITIONAL $24.95 CHARGE THAT I HADN'T AUTHORIZED. I CALLED THE COMPANY AND THEY HAD ADDITIONALLY CHARGED ME ANOTHER $24.95 JUST YESTERDAY. WHEN I TOLD THE RECEPTIONIST THAT THIS WAS BULL_ _ _ _ SHE SAID IF I USED THAT LANGUAGE AGAIN SHE WAS GOING TO HANG UP ON ME. I THEN TOLD HER THAT I WAS FULLY AWARE THAT THIS WASN'T HER DOING, THAT IT WAS THE COMPANIES POLICY, BUT BECAUSE SHE ANSWERED THE PHONE, SHE WAS THE ONE THAT I WAS VERBALLY GONNA SHOOT BULLET HOLES THROUGH.

POSITIVELY A BIG HUMUNGUS SCAM!

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12:42 pm EDT
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People Finders credit card rip off

Used the People Finders web-site to obtain information and paid the price requested at the time. About 90 days later when checking my account I notice they charged me $24.99 against my debit card. Called and they immediately told me they would remove the charge in 3-5 days. My gut told me they are running a scam and hope you don't notice the extra $24.99 on your bill. Will let you know if they remove the charge in 3-5 days.

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5:29 pm EST
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People Finders illegal charges on my account

Give these people authorization for a $95 trial and BAM they got you. Once they have your card information they will begin processing monthly fees even though they did not get authorization to do so. The web site asks if you would like a full membership for 24.95 and even though you decline the invitation they will bill you anyway. Their hopes are that someone doesnt look that closly at their monthly statement and they will charge you forever. DONT BE A VICTIM LIKE I WAS. Stay away from them. its ashame because they do have a good service.

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Meg843
Lincoln, US
Apr 03, 2012 1:27 pm EDT
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I agree that people finders uses devious practice to take money from your account. I signed up for a one time look-up, but they began taking fees from my card monthly, and since I was on vacation, they took 42.00 unfairly from my card. I think practices such as these should be more carefully regulated.

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9:11 pm EDT
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People Finders unauthorized charges on credit card

People finders stole $24.95 from my account when I paid another one time fee to find a phone number. The number was no good but I didn't complain, now my charge account shows another charge for $24.95 pendin for an unrequested membership.. When I checked the internet there were scores of complaints for the same fraud being done to others. When I called to cancell this charge, today 8/1/2011, "Britany" told me that the charge was non refundable. IT WAS A "FREE TRAIL" I RECEIVED FOR BUYING A SERVICE! I said I would complain to every internet outlet and she said go ahead if I felt that was what I had to do. PEOPLEFINDERS- Your company is a large scam.

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6:34 pm EDT
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People Finders deceived

As per your post on the Complaints Board, you make it sound like you care about your customers. " If you believe that you have been deceived or "scammed" by our organization, we definitely want to hear about it and reconcile the situation."

What you don't say is there is absolutely no way you are going to give any kind of refund under any circumstances. Your cleverly hidden opt out within 3 days or get billed a fee each month is deceptive and I sure has caught many unsuspecting customers. I am sure you have "heard about it" from thousands of people. I'm also sure you have not refunded a single penny either.

The ill will you have generated by not refunding my money will cost you, in the long run, much much more than what you took from me many times over.

The definition of reconcile as you use it is: make someone accept a disagreeable or unwelcome thing.

What your customers are excepting (and not getting) is another definition: settle a disagreement, restore friendly relations.

Stay tuned look for wwwPeopleFindersScam.com, coming soon!

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K
1:23 pm EDT

People Finders rip off

I wanted a plan through peoplefinders for 1 month. I saw they had 12.00 a month so clicked on it...Ran 4 people searches with data coming back that was 5 years old! I know this because one of the searches was myself and I know the other people! Next thing I get an email, those SOB's took $144.00 out of my account and will not refund it! All I wanted was 1 lousy month..May lose my car over this as the money they took was for my car pmt..I just ordered this 2 days ago and I cannot believe they are ripping me off this way ...What a company...Now after reading all of your complaints at least I aint alone...I am trying to turn them into BBB but need an address, etc and conveniently it isnt available

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pws0501
Willow Spring, US
Jan 25, 2011 6:03 pm EST

paid $40 for comprehensive research...showed 20 criminal records, but can't access them. what a waste of money. Do not use this site.

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eddy maybe
Savage, US
Oct 23, 2012 5:31 pm EDT

Same experience here...they charged my credit card for memberships I did not sign up for and they continued billing me after I cancelled. They only refunded a small portion of what they stole from me. BEWARE

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O
2:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

People Finders - won't cancel my account

I have been trying to cancel my account for months and they keep saying they can't find my account/email but I keep getting charged 24.95 per month on my debit VISA card. This is outrageous...I have been on hold for hours during work which is very difficult...they are only open for calls Mon - Fri til 5:30...which is when I work so how can I contact...

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Phone number

+1 (800) 718-8997

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www.peoplefinders.com

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