Complaint Rating:

Company information:
Penbrook Productions
United States
penbrookproductions.com

Hopefully, you are reading this ~ smarter than I! ~ before paying your $197.00. I agreed to payment, received the info, and within a minute knew I'd made a mistake. The "rebate program" is a breath shy from money laundering through your personal PayPal account!

I immediately requested a refund. I received an email an hour or so later stating that they were processing my refund, but couldn't seem to match my info. Could they have the last four digits of the credit card number used, along with my email (which they were -sending- to!) and name.

The $197.00 remained on hold in my account for three days. I believed that they were simply going to let it "drop off, " rather than process it. Fine by me. Turns out, they did let it drop. The bank credited the held funds back into my account and then, today, they put it THROUGH again! Yep. $197.00 gone.

I have emailed them and advised they had 24 hours to respond with my refund information and timeframe or I would seek legal counsel.

I can't believe I was so, so foolish!