Complaint Rating:

Company information:
JF Day / Pella Windows
Louisiana
United States

You walk into a Pella showroom and their windows/doors look beautiful. We spent over $40, 000.00 in Pella Windows and Doors and can tell you from experience that they are not worth the money. We bought double hung windows/sliding glass doors/french outswing doors and fiberglass doors for a new construction home. First of all, if you have your contractor install their product, immediately they want to blame your installer. DO NOT BUY their Fiberglass doors. They come from the factory in less than satisfactory condition. We had a door replaced 3 times and they all had the same bad paint job (paint flakes). We've had this door for a year now and it has already faded badly. Before we bought the door, they claimed the great thing about this product is that it doesn't fade from the sun! LIE! We ordered a set of windows for our Dining Room and the same exact set of windows for our Living Room that our Contractor was going to install. When the windows arrived, they forgot to mull them together into one big window. Pella ended up having to come to the site to mull them together and install them. Pella can't blame our Contractor because Pella installed these windows and they did a terrible job. We've had leaking and moisture problems and eventually had to hire our own people to correct the problems. BEWARE OF PELLA PRODUCTS...THEY TELL YOU WONDERFUL THINGS IN THE SHOWROOM BUT THEY DO NOT BACK UP THEIR PRODUCT. PELLA QUALITY CONTROL AND THEIR SERVICE REPRESENTATIVES ARE THE WORST. I will never again buy or recommend any of their products.