Complaint Rating:

Company information:
Pearle Vision
Greenbrier Mall
Chesapeake, Virginia
United States
pearlevision.com

On January 8, I purchased a pair of glasses for my 4 y/0 daughter. Despite treating them with kid gloves, they broke after only 6 months. They cost $300 to begin with so I was upset when I went back to Pearle and they told me that the glasses could not be fixed. They offered to sell me a new frame for 50% off. Why would I want another frame just like the one that had broken? All three employees were extremely rude to me, refused to help me at all. This inspite of the fact that my husband and I had also purchased new glasses on the same day, to the tune of $1000. I will never set foot in a Pearle Vision Center again as long as I live