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Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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www.pch.com
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1.8 428 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
338 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 428

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Newest Publishers Clearing House / PCH.com reviews & complaints

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B
11:01 am EDT

Publishers Clearing House / PCH.com pch sent me items that I never ordered!

So far I have received two items that I never ordered and do not want! The second item arrived today, april 22nd. I do not want to go to the hassle and the expense of returning them. How can I stop them from sending unwanted items to me?

Unfortunately I made the mistake of ordering something from them. Never again! I want nothing from this arrogant, pushy, and obnoxious organization!

Barbara jones
West long branch, nj. 07764

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2:26 am EDT

Publishers Clearing House / PCH.com false promise of a $2, 000, 000 award with a $11.89 acquisition fee

They say no purchase necessary but then request a $11.89 Acquisition feeI would also like to complain about Publishers Clearing House giving/selling my info to this shady company! I know it was PCH because they have misspelled my name for about 12 years (they are the only company that does) and now I'm receiving this junk from who knows where? More disappointed in PCH, who tends to target older consumers and now is putting these people at risk from unscrupulous scammers! Shame Shame!

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5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Publishers Clearing House / PCH.com items and charges I didn't order

I was going to order some items and take a chance but then noticed the trumped up charges for shipping. I did not give them my credit card number and just deleted the items. Just yesterday I received an email that my items had shipped and I will owe $96.00. I called customer service (Yeah right) and got the most rude and obnoxious woman who didnt careless about my problem and stated I owed the money, didnt even mention anything about the prizes I may receive. Just an obnoxious b****. When I receive the items I will not open them and return them. If I start receiving threats about the $96.00, I will seek an attorney. Trust me dont trust the number one rip off scam in america, publishers clearing house. Dear gary knox,

Great news! Your publishers clearing house order has shipped! Details below:

Customer id: [protected] pch order number: [protected]
Item name quantity price*
Taclight lantern 2 $14.96
Pole lamp 2 $14.96
Weather station 1 $14.96
Shipping address:
Gary knox
1521 n oakland av
Ontario, ca 91762

*note that additional s&h and tax charges are not displayed for item (S)
Shipping information
Your tracking number:
9261292701035780504540
Http://www.Fedex. com/tracking?Cntry_code=us&language=engli[censored]racknumber_list=[protected]
Make a payment
Customer id: [protected]
Http://l. E. Pchcustomerservice. Pch. com/rts/go2. Aspx?H=286076&tp=i-h43-8l-ego-82uzyb-1r-fbe7z-1c-4e1dne-1zlsoq&x=[protected]|3|[protected]:09:30.0656651|56444|2017-03-14t00|66fa918e-1d98-4018-a029-5d9eb8fd50ec|[protected]@aol. com|i-h43-8l-ego-82uzyb-1r-fbe7z-1c-4e1dne-1zlsoq

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11:04 pm EST

Publishers Clearing House / PCH.com tv commercial

Why is it necessary to have people screaming in high ear piercing screeches in your commercials? I am a migraine sufferer and I have gotten to the point where I record shows do I could skip your commercials, either that or sit with the remote in my hand so I can mute you. Why don't you asctually create a commercial people will actually WANT to watch, is that not the point? Get rid of the screaming, screeching people and be more creative!

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7:51 pm EST

Publishers Clearing House / PCH.com digital angle finder

I have sent you notes several times n ask you not to fill any order that shipping is over $5. Also the order. # [protected].. Was $24. Plus $7.99 sh. I am on disabilty and a fixed income. I must have not looked at the price very good cause its not worth $31.95. N I cant afford all of this.
Can you send me a return lable so I can return it. I like the angle finder but its too expensive.

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Aibsel
, US
Aug 14, 2018 1:49 am EDT

Solar light house stop working, after one month, solar butterfly lantern never worked. I returned it and they want me to still pay for after I returned it . They suck!

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12:11 pm EST

Publishers Clearing House / PCH.com customer service rep

Can't say im surprise at at the complaints on this site. After dealing with your customer service dept for a few weeks. I understand completely! Easy four installments payment. Yet that's not true at all. As per your supervisor your computers and employees apply by there choice ! Also to oldest bill first not to bills as the customer request! Then when your customers service dept get a upset customer questioning and wishisg to speak with a real supervisor of the supervisor on call. Customer gets told no, and pay in full now! Your receive over $30.00 or more each month. Then all of sudden no more emails on a daily for this for that. When addressing issues and question you fail! Qutoe from your supervisor "our computers only apply payment to oldest bill not four payments" update your computers

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Marlene Carson
, US
Feb 24, 2017 10:55 pm EST
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This my "third time" trying to cancel this order.

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Marlene Carson
, US
Feb 24, 2017 10:53 pm EST
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I called PCH twice and they confirmed that my order was definiely cancelled. Today I received an order with two duffle bags and the remainder of my order was being shipped. I do not want any of these items, I was told order WAS CANCELLED. I did not give any credit card information to place this order. Please advise!
Thank you kindly of your quick response.

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9:03 am EST
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Publishers Clearing House / PCH.com scrubber with 2 heads

I would like to complain about the package that was sent to me order number [protected] 56 I did not order this and I will not be paying for it or to send it back. You shouldn't just send things to people and expect them to pay for it or say it's free then expect them to pay for it. If you ld like you can have someone come pick it up but I will not be paying for the postage I didn't order it in the first place.

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7:31 am EST
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Publishers Clearing House / PCH.com I have over a million of tokens and can never redeem them. are they scamming players?

There are so many people that want to redeem there tokens on PCH and so very few win.

What can we do about this. Are we just playing and winning tokens and do not win.

I have been playing PCH since 2007 and never won one thing. I am not a fool and do not want to be fooled by pch.

WHAT CAN YOUDO ABOUT THIS, ARE WE ALL BEING TAKEN BY PCH?

PLEASE DO SOMETHING ABOUT THIS COMPANY.
ARE WE ALLSUCKERS?

Many thanks.,

M. Russo

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jerry zigmund
, US
Feb 08, 2018 8:54 pm EST

Have over 2 million tokens I acquired this year and wanted to bid on the Ford vehicle, but was only allowed to put down 50, telling me I don't have enough for a higher bid, but I do and would like to go higher.thanx

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5:35 am EST
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Publishers Clearing House / PCH.com - shipping and handling

To Whom it may concern: I would order a lot more of your things if the shipping and handling were not so high. You need to add it into your price of the item or it needs to come up before sending in what you are ordering. I have selected things many times and then looked at the cost of shipping and handling and cancelled before I ever sent orders in. You need to do something about this for your customers. Thank you!

Read full review of Publishers Clearing House / PCH.com and 13 comments
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M
9:14 am EDT
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Publishers Clearing House / PCH.com first they said I won $10,000 thousand dollars & then they said I was wrong winner

I was playing on pch search & win back in march my page went off like the 4th of july. Then said prize patrol has been notified. Saturday the 17 the they said I won ten thousand dollars an hour later my heart was broken they said it was a mistake & I was the only one who recived this email 'not true ' lots of people recived the same email this is just wrong I need help with a lawyer. I filled 2 complaints with the attorney general in illinois & new york. Please some one help me they just keep selling false dreams & they send emails that say someone in your zip code will win 1 million dollar never happens. [protected]@gmail.com if anyone can help me please do so. Thank you...

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Expose_them
, US
Jul 14, 2017 11:51 am EDT
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PCH is fake, they gather your info like a hub an then that's how you get fake scam emails, they are not here to give u money, their here to take it an waste your valuable time. The more you play the more they will try an scam you, one email I got was stating I won 850k when I told PCH they faked looked into it An changed the email again. I never told the scammers I was on to them, ironically tho they change there email after I emailed PCH. Someone needs to find out where the real company is located An wonder why your info is being sold overseas. My best advice is stop playing An leave their page, unsubscrib from emails they are as fony it comes with a storefront front to sucker you in.

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ChelleBLee
, US
Jul 04, 2017 8:13 am EDT

They will send you a confirmation numbeer by email or postal service. They covered their self by not putting last names. They have a team of lawyers that will review every word posted on their site. It's cruel that they did that but you would spend more than 10, 000.to sue them. You may have a civil case for emotional trauma. Considering your health issues they may settle out of court to prevent bad publicity. Get in touch with your local news and have them investigate the situation. It would be a great story to follow and the public may in turn give a helping hand. I wish I could get you all the help you need. I'll pray for you donna. Email your story to the news and magazines. Everyone wants to see the underdog take down the villains and it's what they are. Giving excitement and happiness then taking it away. I pray for you to be well and get help. God is with you every step of the way.

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Never stress
, US
Jun 17, 2017 8:59 pm EDT

Yes PCH is real if you got a email stating you was a winner it was not PCH they never tell the winners they won they simply pop up at your home with any rewards won... You have people using PCH name contacting you...

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jonnystanfill
, US
Feb 28, 2017 5:54 pm EST

my name is john stanfill and they said I won 10000 too and I was informed it was a mistake if they say u win then u win right

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charoseb
, US
Dec 26, 2016 12:34 am EST
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I encountered the same experience. Big flash on screen that I won $10, 000 and then I was informed that it was a mistake. Someone else had won this $10, 000 and my name flashing was in error. All I received was an apology. I often wonder if all the winners are family, employees or friends of those running PCH.

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ThatIsSoMessedUp
, US
Oct 15, 2016 10:17 pm EDT

That is horrible, unacceptable and unforgivable - to inform, announce and congratulate someone for winning money and they taking it back... I can't imagine! PCH has lost a lot of my respect. You'd think such a "reputable" company would rectify the situation by cutting their losses and awarding both parties the 10K. It's only 10K afterall! It's not like they mistakenly awarded $10K a week for life to the wrong person. They should not punish YOU for THEIR MISTAKE and incompetence. Whatever happened and however it happened, it wasn't your fault and therefore you should not be penalized for it - they should. This is so unbelievable. I truly hope you do not let go or drop this matter. You should seek legal advice and fight for your money, because I personally believe this is in fact YOUR money. If you were awarded money by mistake, then they should give you both the prize money and make sure they don't make that mistake again. How infuriating. Please keep us all updated and if you do a petition or anything similar, I'll gladly add my name as well as my family and friends.

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angelerica
, US
Oct 14, 2016 4:46 pm EDT

, they did same to me 5 weeks ago an sent an apology letter an telling me i was special running for money an that didnt happen it has broke my heart i dont care about the millions i would just be happy to win enough to pay my rent, my gas bill, my electric bill an to get my car fixed im 53 yrs old in an out of hospital 2000 i died on operating table had to be put on life support anso he said i was swollen up an had blue face well he ordered xrasss then in 2012 i died again on my birthday was on life support again for a long time an finally woke up from coma an then last dec 2015 i went to hospital was so sick they sent me home then went back dec 27 2015 an they admitted me saying you r really sick so i kept telling nite nurse something was wrong i couldnt bcouldnt breath rite nothing done till my dr came in next morning an he said somethings wrong he couldnt reconize me he ordered xrays an blood i was rushed to icu i was dieing oxygen in blood was so low that they had to force oxygen into my lungs an lungs were full of fluid they said a few more mins i would have been gone im scared i just want to pay my bills have a running car to get to drs appts that i cant get to now an take a vacation some were before i die never had a vacation i would just love to have bills paid an have car an a vaccation before i die im not asking for much just a little happiness the man i used to be wiyh stabbed me in lung thats what has caused my breathing issues im just dont no wen the time comes next time if i can be savedso yes my heart broke wen pch done this to me i live in il an i have to live on 733.00 a month i wish there were real people out there that help fulfill dreams or wishes but there is not ive helped so many people in my life yet no one can help me in return an it breaks my heart so if indeed some true angels out there help even if its a dime show there is still some real caring loving people in this world my email is donnanormdonna80@hotmail.Com an god bless you an may he walk with you

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J
9:01 am EDT

Publishers Clearing House / PCH.com hundreds of thousands were duped

sept 17 2016 pch said (on screen) i won $10, 000, hours later they emailed me saying it was a mistake, they were sorry and gave me extra more chances to win. check my complain similar to many at consumer affair. I emailed them saying that they need to pay me my prize, again they said it was a mistake and gave me 50, 000 extra worthless tokens and said enjoy playing. i'm not the only one with the $10, 000 fake prize to my surprise! with me others hundreds of thousands were duped.

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J
9:01 am EDT

Publishers Clearing House / PCH.com pch games

PCH games = fraud/scam. been playing for years. won worthless tens of millions of tokens. played hours daily. wasted my time. the other day on sceen they said i won$10, 000, wow, next day i received email from pch that it was a mistake and the winner was somewhere else. emailed them a couple of times, said it was a mistake, they were sorry, and enjoy playing have fun.scam! fraud! dont waste your time. they'l use you only!

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12:11 pm EDT
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Publishers Clearing House / PCH.com frying pan

I order a frying pan from you and now they are saying it will take up to 3 weeks to get this item it already has a shipping label but they will not send it too me i want to get my money back from this item iand i will never do business with you ever again and i will also tell all my friend not to either this i outrageous to make me wait so long to get this item it isn't a magazine it is a frying pan

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Stave
, US
Apr 01, 2023 8:47 am EDT
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What a piece of junk! This frying pan must have the worst teflon coating ever made! I will fry and egg and it sticks, I make hamburger's and it sticks. Then try to clean it... Went right into the garbage second day after purchase. I get where these people are coming from! Don't buy these pan's!

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Enos Genaro
, US
Mar 07, 2020 8:54 am EST

This Gold Coast product is the worst frying pan. Burned the on first use and will not come clean. I'm sending back but will probably never see my money. Publishers Clearing House is such a rip off. The products are horrible.

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Lyndon Demers
, US
Nov 29, 2016 11:10 pm EST

If you haven't got fry pan, means you haven't got a bill to pay which means you never paid for the fry pan, what payment do you want refunded

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10:50 am EDT

Publishers Clearing House / PCH.com message stating that I won $10000

I received a message stating that I won $10000 and then received an email stating that there was an error and that my name was inadvertantly added in error. That someone else had won. I believe that they should honor what the message said to me. It seems through reading some comments on this site that others have gone through the same thing. I want to know what I need to do to correct this problem. I wish I had taken a picture but I do have all email correspondence stating the error. Incident # [protected]

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8:20 am EDT
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Publishers Clearing House / PCH.com - my $10,000 win announcement was a "mistake"!

9/16/16 about 11:30 pm I got a pop-up declaring ME the VIP $10, 000 Grand Prize Winner. Thank goodness I took a digital picture of the thing! 12 hours later, I received an email from PCH stating that MY win was a "mistake" and that some MAN across the country was the true winner! Not only that, they violated HIS privacy by revealing HIS name to ME! My name...

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12:04 pm EDT

Publishers Clearing House / PCH.com winning letter

I received a letter stating I have won I sent in the 12.99 and nothing. Now I got a third letter stating the same thing. You given up my hopes and dreams and have scared me very badly. I will never have my hopes and dreams fullfilled of building a homeless shelter because of this I am getting an attorney and during you. Take this email very serious because I am. One way or another you will pay for giving people false hopes. In my case it was a dream. Contact me if you wish but I might not be happy to speak with your company but I will. Either I'll see you in court or not if you decide to show up. Let's just say the pile of evidence is more than enough to win a case. Please fix whatever the hell is wrong with your website and that screwed up company you call of yours PvP or whatever the hell you call it

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6:48 am EDT
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Publishers Clearing House / PCH.com - scam?

I'm actually impressed with all these negative reviews about Publishers Clearing House. This site is horrible and I'm really tired of it. I was a PCH member for many years now and it was not so bad in the past. I played some games, tried to win something, but I never won anything. Is this site real? Seeing all these reviews I'm starting to think that PCH...

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6:11 pm EDT

Publishers Clearing House / PCH.com junk they sell

People people, do you really think pch is going to pay out on any of their online games lol now did you :-) this site isnt even monitored by pch I doubt they even own it.
The slot, the wheels, th scratch offs, lol they are there for entertainment only. They are people who have 80 million tokens who have never won anything on pch online games nothing but tokens that is, and than they use million of tokens to try and win at a drawing lol did you think you would win, now did you haha tuff tits.
Pch is a junk moving money making con job, this gaming con has been sued for millions and still they use tactics to get you to buy and play games thata you wont win at.
Pch has never paid out any 2g or 5g or even 10g prizes come on,,, how do you think the rich stay rich,, its from conning fools out of their money.
Just like you.
Do not buy their junk, they say it doesnt help you to win, in other words, they mean to say, buy our junk that you can get whole sale for half what you pay us and we will make you think you have won something later on, just to get you to buy something else you do not need or really want.

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4:15 pm EDT

Publishers Clearing House / PCH.com pch games booth computer and mobile

I'm complaining of the error mesages i keep getting that send you back to the begining of a game or it blanks out iv'e gotten poor responce from pch and i'm tired of the fake email from danille lam about that i was a winner only to get nothing or to not have some one show up .iv'e been playing pch games for over 4 years to not even win once they sent me a bogus check for ten dollars i'm sure it will bounce .I'm also sick how they keep telling you are a finalist and then you waste your whole day playing these stupid game that i'm up to 12am i'm a retired senior and i cant take any more of these frekin lies of theirs i wish the FBI would shut them down period..

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12:12 pm EDT

Publishers Clearing House / PCH.com cupcakes paper molds

I received a package of paper cup cake molds I never ordered. This is the
second time this year they sent me something I didn't order. The fist time it was glass storage bowls. I called them and told them I didn't order this.
I got the same reply about to late to cancel. I told them I cannot pay because
my only income is social security. When I Said this sounds like you are scamming the elderly. She told me to just keep the bowls and there will not be any charges.
This time I will cross out my name and address and drop the package in the mail marked return to sender.

Has anyone been able to track how frequently they do this?
Can anyone track the ages of the people they do this to?
I feel very strongly about this type of ripoff.
Do they actual give out the money they say they do?
P.S. I am 68 years old.

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Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

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Publishers Clearing House / PCH.com contacts

Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

Website

www.pch.com

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