I purchased a massage chair from pcfetch for $1400 that was advertised on EBay as having a 5 year warranty. After about 1 year, the item developed problems, and I found some metal and plastic parts under the chair. I contacted pcfetch about honoring their warranty beginning Feb. 14, 2010, after sporadic email responses to 14 emails (they will not answer the phone) they still did not give any indication or specific information about honoring the warranty. After contacting EBay and the San Diego Better Business Bureau, Wesley Newman of pcfetch provided a shipping address. The chair was shipped to pcfetch on April 5, arriving on April 6, 2010, I paid the several hundred dollar shipping costs. Mr. Newman promised a one-day turnaround. In May, Mr. Newman indicated that the delay had been caused by the ordering of parts. When I asked what parts, he replied that parts were not needed, as some internal parts had been bent & their technical staff had repaired it. When I asked when it would be returned, Mr. Newman stated that I had to provide a business address to ship to as the company they used would not ship to a residence. I responded after checking with the shipping company to ship it to their office in my area & I would pick it up from there. As of May 12, 2010 (12 weeks after first contact) pcfetch has not yet returned the chair nor indicated when it would be returned.
If you deal with this company and encounter similar problems, you can contact the San Diego Better Business Bureau at firstname.lastname@example.org.