Payoneer review: scam 99

Hello, I've been Payoneer user since 2014 and use it many times without problems .I used to keep some [protected]$ in my Payoneer account, in order to save some cash and use it whenever I badly need it.

In 2014, I used to have some $4000 in my Payoneer account and kept it there for some 2-3 months .During this period (November -December 2014 ) I had no activity nor income payments to my Payoneer account so obviously I didnt log into my account during these 2 months.

In December 2014 I have noticed that my Payoneer account has been locked with apparently no reason so I decided to contact Payoneer and ask about it.
I 've been told that: "Leah: Unfortunately, I am unable to provide you with any information about your account closing for security reasons."

After this episode I was instructed to send a new set of documents+ info regarding me and my business, which I did, hoping they will release my money. Unfortunately nothing happened!

Although I still disagree with the decision to deny my appeal I will abide by it, I am respectfully requesting that the hold on my funds be lifted.I understand Payoneer’s need for holding funds for chargeback purposes, however a review of my account history for the last two years will reveal a zero chargeback rate!

Today I have tried to contact Payoneer and "Leah " -which sent me previous emails, requesting proof of payments (which I ve already sent via email)- couldnt provide me with any info after 4 months!

Here is our chat conversation :
===================================================================================
Leah: Hi, my name is Leah. How may I help you?
You: Hello Leah
You: I am Vasilina
You: I have sent you an email.
Leah: In order to assist you in this matter, I need to first review your details and verify your security information.
Leah: What is the email address associated with your Payoneer account?
You: pastiac.vasilina@gmail.com
You: Reference Number: [protected]
Leah: Please hold while I pull up your information to assist you further.

Leah: Can you please provide me with your date of birth in the US format (Month/Day/Year)?
You: 08/24/19**
Leah: Thank you.
Leah: Can you please reply with the number of your government issued ID provided during registration? (It can be the number of your national ID, driver license or passport).
You: 052****24
Leah: Thank you.
Leah: Before we proceed, please provide me with the answer to your security question: What is the last name of your high school best friend?
You: ****
Leah: Thank you.
Leah: Unfortunately, I am unable to provide you with any information about your account closing for security reasons.
Kindly find a different payment method company, other than Payoneer, to assist you further with your business.
We appreciate your understanding and thank you for your cooperation.
Leah: your request was transfred to the relevant department
Leah: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye!
You: I understood that already, but i would like to know when my funds will be released?
Leah has disconnected.
==============================================================================
That being said I feel that any reasonable person would conclude that holding my entire balance for over 4 MONTHS is excessive and I am requesting that the hold on MY money to be lifted.

I have been using Payoneer services over a year now, and I didnt have any problem with them. There were a few glitches that were taken care of almost immediately. So I would recommend working with them and using their products.

one of worst financial company I had ever found. who teach on statement to its customer agents "we transferred money...we transferred money...we transferred money...we transferred money". where it is transferred, no one know. and enforce me that i have to know, where payoneer send, if payoneer dont know, how i know.

i dont know its scam or not, i only one thing from last 2 week, they cant resolve my issues, became reason of my blood pressure and headache. I have to pay my debts and from last 2 weeks, people come outside my home for money, i promise of a week, no payment, then a week, again no money transfer. tomorrow i am going to suicide, because payoneer didnt transfer my money in my account and i cant pay debts. if i cant pay debts, those people kill me, thats why i am killing myself and my family sue payoneer and whole team and they go behind bar.

They did not give me right answer, I just asked the simple questions.
They told me, we do not know that situation, we have no problems.
Are you trainned ? Less hospitality, it is hard to communicate.

I just want to know the exact answer, however, they did not give me the answer properly.
We do not know that situation, we have no problems.
Sometimes they speak loudly, I guess they did not train the phone center hospitality?

I have been using Payoneer services from last 7 months and i was a satisfied customer but 3 days ago I have faced the same problem as Leandro Achinelli has faced. On 15th July.14, I have received an email from Payoneer Dept. saying that we cannot provide you services and we are closing your account on 22nd July.14. Complaint # LTK12153011377306X . I was astonished to see that there is no reason to tell and they are closing my account.

I have contacted their customer support and the CS guy i don't want to let his name know here, when i asked him the reason that why you people are closing my account he said that we cannot describe the reason of closing the account and suddenly he closed the chat session before my reply. I am quite disappointed on his behavior and i will not suggest to anyone to use this service because if customer support is not helpful then where a customer can go for help?

If there is a problem then they can let me know and then we can give our answer but they just make one sided game and don't listen to other. We are their customers and are paying them for using their services but this kind of behavior will lead them in loss.

I have also referred their services to my business partners and friends, they are having the same problem as i am facing.

I have simple request that do let me know the reason of closing my account. I am doing my business on this behalf.

Waiting for help...

Is payoneer has any existense. I realize that is has not any existence.
Because for more than 6 months a joined payoneer for my business purpose but i not received my payoneer debit card until now.
I have caompained to payoneer many times but they were ignoring me continously.
After it i realize that u have waisted here my alot valuable time.
I found it useless

Payoneer is a total scam! I transferred cash from sharecash to payoneer but they disabled their payment loading page, I kept clicking the loading button but nothing happened, I tried with several other browsers and the same thing happened, I am tech savvy - I have javascript enable and everything. I had emailled them and they said they had send the money back to sharecash which they never did...Now I am going to set up a network of websites all exposing the payoneer scam, so when people google payoneer, the 1st ten pages will just show scam! Let us put them out of business permanently!

My name is m. Faraz
I am very anngry with payoneer service. I join payoneer account more than 5 months untill now i am waiting for my payoneer debit card but it very sad to tell untill now my payoneer card is not arrive in my address
. I want request it to payoneer management please please make possible to ship it in my address i cant wait more for it.
So please understand my problem and deliver it to me.

I FOUND PAYONEER MANAGEMENT VERY VERY INSERIOUS ABOUT ITS CUSTOMERS

I was doing business smoothly and fine with entropay until I was recommended this Payoneer program by a friend. I sent 4k from my paypal account to payoneer. They requested all documents such as ID, paypal account screen shots and ebay account screen shots. All required documents were sent. For 12 working days they never responded to any of my emails and when I call they keep telling me please give them 48 hours. Until I treatened them to return my money back to paypal as there are a total waste of time and I do not recommend them to anyone. They are totol timewasters! WORST and very unprofessional. They are probably the worst payment processor online!

Thanks guys, this saves me a lot of time and trouble. I already found that their customer service sucks when trying to register. Only received a canned response but no answer in over one week. No need to go for it after I read the reviews here.

I am a customer in payonner since 2012 now and i don't have any complain the only problem i got was in the first payment i receive using my us payment and when i contact the support team they ask me to provide more data to prove the source of my earning after i did that they load my payment in 3 days and since this time i receive all my payment in time

any one can tell me that after login mail receive in how much time the project will be receive

Thank's I received my money today, but the situation was not suitable form me.

payoneer is scam I don't recommend you, I had a balance of USD4, 00 and I uploaded USD697.00 before I receive my money my account was blocked, I am very angry because it was only the money that I had on my life, those mens are cruel.

While they appear to offer a legitimite service that is useful for some, they appear to have several limitations, some of which you are seeing on this board.
Why not just offer bank transfers? Why the issuance of a card? Heres why.

Lets look at the payoneer fees closely.

1. Annual card account maintenance $29.95 (they say they have stopped this fee, but I still hear of people getting charged, and if they stopped why is it still on the website?.)
2. Card replacement $12.95 (how nice that they charge you to continue using their service after the cards expire.)
3. ATM withdrawal $3.15
4. Declined ATM withdrawal $1 (they are charging you for having your card declined or even making a simple entry mistake?!)
5. Purchase Transaction (Free) actually there’s a little star by the “free” which you should probably read. It says “When a transaction is made as a foreign transaction or is requested in a currency other than USD, charges of up to 3% may be assessed ABOVE ALL CHARGES assessed by MasterCard for the transaction”

As nearly all people who use this card are not located in the USA (otherwise they could get their own US bank account), then of course you will be charged this. And this is ON TOP of master card fees, which are between 2-3 percent of the amount of each purchase you make. For example, if you make $1, 000 worth of purchases while traveling outside of the U.S. on a credit card that has a foreign transaction fee of 3 percent, you will be charged a $30 fee just on the card fees. Add another up to 3% on top of this? Thats a lot of % going to Payoneer and the credit card company.
6. And my favorite, the ATM Balance inquiry $1.00. They charge you even to find out how much you have on your card! So if you go over the limit and try to take out more money than you have, they penalize you by charging you, and if you want to know exactly how much you have to avoid such a penalization, they still penalize you and charge you a dollar! Talk about greed!

Add on top of this the money limit they place on your card, and it doesnt seem very fair.

At the end of the day, after these 6 deductions (and who knows how many more) your earnings are being whittled away, going to the banks and credit card companies. It is not much of a problem if youre not earning much by Amazon, but if you earn a lot by Amazon, their card fees add up to a significant amount of money.

I do recommend you check out Progenomics LLC, an Amazon solutions company that pays directly to your bank, all your Amazon proceeds earned in the USA. There is a 1% fee for all funds transfered and a bank transfer fee of $60, but thats all you will ever be charged and there are no hidden fees. We will never ignore your mails, hold your money or do any other questionable practice. We do not accept all applicants and we will tell you this upfront. We are a US LLC with offices in Japan, where we have been providing Amazon solutions for businesses wanting to sell on Amazon Japan.

Who need office address? >>> "CNNNEWS"
Payoneer Inc
410 park Ave
New York, NY 10022
US

font: alexa.com/siteinfo/payoneer.com
more info about charges: goo.gl/dwzbQG

Payoneer the most unfair company. Just becarefull when you make dealing wirh them ...

the are fraud we'll report to police

Thank You,
Abraham Samad
Manager, www.sun-stroller.com

payoneer it's fraud or scam, our company money never come ( www.best-mower.com )

I got my card two months ago and verified my US PAYMENT SERVICES, I COMPLETE SURVEYS ONLINE AND GET PAY VIA PAYPAL, and when i do, I send the cash to my linked payoneer mastercard. on august I sent $301.80 to my payoneer card. when I realize that the cash wasnt loaded, I called customer service, they told me that they needed additional proof of my earnings. I complied and sent them screenshots and website links. I was told that it would take up to a day for it to be processed. Now get this, a few days before I had sent an additional $18 to my payoneer card and guess what? the $18 was loaded onto my card without my US PAYMENT SERVICE being fully approved. very strange indeed, what aboput the $300.80? why was the $18 loaded onto the card. i will give them until monday (today is friday, following where i will close my account and let them send my cash back to my paypal account. they are thieves believe you me avoid them at all cost!. avoid them! so many of us cant be wrong!

Welcome to Payoneer!
An online representative will be with you shortly.
You are number '1' in the queue. Your wait time will be approximately '0' minute(s) and '11' seconds.

Please have the answer to your account’s secure question ready.
- Get Instant Answers in any language by clicking here.
- View our FAQs on card shipping by clicking here.

Thank you for waiting.

You are not currently in a chat session.
You are not currently in a chat session.
You are now chatting with 'Oscar'
Your reference number for this chat is LTK481071526260X
Oscar: Hello and welcome to Payoneer Customer Support, how may I help you?
mickel: can I have Your address please
Oscar: Can you please provide me with the email address associated with your account?
mickel: Can You give Me Your address please
mickel: Your main address
mickel: helloo
Oscar: What do you mean?
Oscar: What is it exactly that you need?
mickel: Your main office address please
Oscar: Can you please explain what do you need the address for>
Oscar: ?
mickel: I just want to see it's normal company or no to work with You
mickel: why You scared to give address
Oscar: We don't have an address, we provide our services online via phone chats or emails.
Oscar: If there's anything I can assist you with please let me know.
mickel: where is Your business is registered
mickel: ?
Oscar: We provide a payment method to our working partners all around the world.
mickel: maybe You didnt understand My question?
mickel: where is Your business is registered
Oscar: I apologize but I do not understand your question.
mickel: what is Your name?
Oscar: If there is anything I can assist you regarding your service please let me know. If not then please contact us again once you have a question.
Oscar: Thank you.
mickel: what is Your name
mickel: ?
mickel: where is Your business is registered, ADDRESS
Oscar: New York.
Oscar: Is there anything else I can help you with?
mickel: where in New York?
Oscar: USA.
mickel: I know USA NY but where in New York? ADDRESS
Oscar: Please note that this information is irrelevant. If there is something else I can assist you with please let me know.
mickel: scamers

they dont even have address
Welcome to Payoneer!
An online representative will be with you shortly.
You are number '1' in the queue. Your wait time will be approximately '0' minute(s) and '11' seconds.

Please have the answer to your account’s secure question ready.
- Get Instant Answers in any language by clicking here.
- View our FAQs on card shipping by clicking here.

Thank you for waiting.

You are not currently in a chat session.
You are not currently in a chat session.
You are now chatting with 'Oscar'
Your reference number for this chat is LTK481071526260X
Oscar: Hello and welcome to Payoneer Customer Support, how may I help you?
mickel: can I have Your address please
Oscar: Can you please provide me with the email address associated with your account?
mickel: Can You give Me Your address please
mickel: Your main address
mickel: helloo
Oscar: What do you mean?
Oscar: What is it exactly that you need?
mickel: Your main office address please
Oscar: Can you please explain what do you need the address for>
Oscar: ?
mickel: I just want to see it's normal company or no to work with You
mickel: why You scared to give address
Oscar: We don't have an address, we provide our services online via phone chats or emails.
Oscar: If there's anything I can assist you with please let me know.
mickel: where is Your business is registered
mickel: ?
Oscar: We provide a payment method to our working partners all around the world.
mickel: maybe You didnt understand My question?
mickel: where is Your business is registered
Oscar: I apologize but I do not understand your question.
mickel: what is Your name?
Oscar: If there is anything I can assist you regarding your service please let me know. If not then please contact us again once you have a question.
Oscar: Thank you.
mickel: what is Your name
mickel: ?
mickel: where is Your business is registered, ADDRESS
Oscar: New York.
Oscar: Is there anything else I can help you with?
mickel: where in New York?
Oscar: USA.
mickel: I know USA NY but where in New York? ADDRESS
Oscar: Please note that this information is irrelevant. If there is something else I can assist you with please let me know.
mickel: scamers

they took My money & without reason closed My account I'm gonna send to all Newses about payoneer froud I have all facts with all paper work

BIG YES Payoneer.com SCAMERS

BIG YES THEY ARE SCAMMERSSSSS I LATE YOU KNOW TO NEWSES

I meant 2 days not 20!

I got the Payoneer card from a survey site and all I can say is that they are definitely uncool. First they hit you with a load fee at 2 rates. The higher one for an instant load and a lower one if you want to wait 20 days. Since they already have the money as an electronic deposit that's a scam. Then there is the monthly "service" fee. They fail to mention that they are making money off the merchant. To add insult to injury they started charging a 1% transaction fee which isn't itemized. On the Payoneer site it's looks like the merchant charged you more than the transaction. On emailing support they claim MasterCard is charging that fee for foreign transactions. Yet I wasn't making foreign transactions. Plus the 1% fee is rounded up not rounded. E.g., a 9.01 purchase is charged 10 cents.

Hi,

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Hi .
If you are in Kenya you can try pesa-gram's services. You transfer your funds to them and the send to your MPESA account. find them at http://www.facebook.com/PaypalToMPesa and http://www.pesa-gram.com/

They make deliveries within 24 hours.

I'm sorry, I meant that I've been using them for almost a YEAR without any issues.

I've used payoneer for almost a month now. They're pretty reliable as far as payments go, and anytime I've ever had an issue, I've emailed someone at the company and gotten a quick and helpful response. I have many repeat clients who use payoneer to pay me, and none of them have ever had problems with the service either. I just wanted to add an alternate opinion from someone who has had a good experience with this company.

I was choosing Payonner to send money to friend. My friend has a Payoneer card. The amount was 350 USD, One day later I got a message from Payoneer, provide the passport and a copy of my credit card. I send my Passport copy but not my credit card. Later on I got a message, they will not send the amount in my friends credit card. Payoneer took the amount on 8th of August. I got another message I will get back the amount in the next few days. Now almost one moths gone and they send not the money back.
Here all emails from Payoneer. The last one was I am getting the money latest in one day back, still not. YesterdayI repoted it to the Police.

I guess Payoneer is thinking not all people check the credit card statement, sometimes Payonner is in luck and keep the money. Payoneer are scammers.

Here all emails from Payoneer

Reference number: LTK1212901482156X
Subject: RE: Important message from Payoneer's Payment Approval Department.
Dear Michael,
Please be advised that payment 4563207 was reversed on 08/15/2012.
The funds will be available on your card again in up to one business day. If you have any questions or concerns, the trace number for this transaction is [protected].
Sincerely,
David
Payoneer Customer Support
FAQ page | Live Chat | Online account
Tell a friend about Payoneer and earn $25!

---------------Original Message---------------
From: XXXXXXX< >
Subject: RE: RE: Important message from Payoneer's Payment Approval Department. (LTK1212901482156X)
Dear Sirs,

now almost 14 days gone when you sent the last message and 4 weeks since you took my money.

The money is still not coming back, see attached file.

If you not send the money back within the next 5 days I open a dispute by Visa and report it to
the police, even I post all your message into Internet forum to show how unserious you
are.

Michael

From: Payoneer Customer Support [mailto:c.support@payoneer.com]
Sent: Tuesday, August 14, 2012 10:55 PM
To: Siax Support
Subject: RE: RE: Important message from Payoneer's Payment Approval Department. (LTK1212901482156X)

Reference number: LTK1212901482156X
Subject: RE: Important message from Payoneer's Payment Approval Department.
Dear Michael,
We have transferred your request to the relevant department. We will notify you via email as soon as we have any updates regarding this issue.
Sincerely,
David
Payoneer Customer Support
FAQ page | Live Chat | Online account
Tell a friend about Payoneer and earn $25!

---------------Original Message---------------
From: XXXX < >
Subject: RE: RE: Important message from Payoneer's Payment Approval Department. (LTK1212901482156X)
Dear Agnes,

please send the money back to my credit card.

I have sent the amount already via Paypal to my friend.

Cheers

From: Payoneer Customer Support [mailto:c.support@payoneer.com]
Sent: Sunday, August 12, 2012 3:16 PM
To: XXXXXXX
Subject: RE: RE: Important message from Payoneer's Payment Approval Department. (LTK1212901482156X)

Reference number: LTK1212901482156X
Subject: RE: Important message from Payoneer's Payment Approval Department.

Dear Michael,
Please, be advised, if you do not want to send us the copy of your credit card, we can not approve your 4563207 payment. In case you change your mind you are welcome to send us this information anytime.
We will send the payment back to your card within few business days.
Sincerely,
Agnes
Payoneer Customer Support
FAQ page | Live Chat | Online account
Tell a friend about Payoneer and earn $25!

---------------Original Message---------------
From: XXXXX < >
Subject: Re: Important message from Payoneer's Payment Approval Department. (LTK1212901482156X)
please send the payment or release it.

the amount is almost blocked in my cc.
Kind Reg.
Michael

Sent from Iphone

Am 09.08.2012 um 17:21 schrieb "Payoneer Customer Support" :
Reference number: LTK1212901482156X
Subject: RE: Important message from Payoneer's Payment Approval Department.
Dear Michael,
Thank you for your email.
As an online service, we have standard requirements to confirm the identity of our cardholders and loaders. Payoneer requires specific documentation to help ensure the security of our cardholders, and to comply with rules and regulations imposed by the US government, MasterCard®, and our banks.
Sincerely,
Arie
Payoneer Customer Support
FAQ page | Live Chat | Online account
Tell a friend about Payoneer and earn $25!

---------------Original Message---------------

From: XXXX < >
Subject: RE: Important message from Payoneer's Payment Approval Department.
Hello,

as attached file my Passport.

I am not providing pictures from my CC.

You can call me on + *****

If you don’t wanna proceed the payment let me know.

Reg.
Michael

From: Payoneer’s Payment Approval Department [mailto:payments@payoneer.com]
Sent: Tuesday, August 07, 2012 6:22 PM
To: XXXXX
Subject: Important message from Payoneer's Payment Approval Department.

•
•

Hello michael,
We're sorry but we are unable to approve your private payment request at this time, without the additional information requested below.

Private loading of funds to the Payoneer card involves an approval process with our Payment Approval Department. Payoneer reserves the right to request additional information or documentation before approving a payment, to limit the payment amount, or to decline a payment altogether.

In order to proceed, please fax or e-mail a copy of your government-issued photo ID (such as a driver's license, country ID, or passport) and a copy of the front and back of the credit or debit card that you are using to make the payment request. To be able to continue processing of the payment request, we must receive the requested additional documentation within 7 days.

If you are making your payment request from a virtual credit card, please send us a screen shot of the card (or card details), the online account with your billing details, and the transaction list showing the charge from Payoneer.

Once we have received documents for a specific loading credit card, future payments from this card (and within the current loading limit) will be processed without additional verification.

Please reference your Payment ID Number: 4563207 with your correspondence.

Documents can be scanned and e-mailed back to payments@payoneer.com, or faxed to [protected].

Please note that difficult to read documents could result in further delays so enlarge and lighten copies when you fax or scan for clear viewing.

Documents provided to us are kept on our secure servers and are accessible only to Payoneer staff. You may blot out the middle eight digits of the card number 448xxXXXXXX0xxx and the CVV.

Questions?
Please contact us using our Payoneer Contact Form

Thank you,
Payoneer Customer Support

•

95 - 8EFE573B04F34DBBB27A817165513092

Hi Austria31, a very similar thing happened to me also in December, I notified them in less than 12 hours after the fraudulent charges in total of $2300 occurred (money spent online/pick up in store at a Walmart in NY)and they said to me that in 90 days I will get an answer.Is the end of May now and they didn t refund me a penny. Is so frustrating, they just don't care about anything, at that time they could have canceled the transaction and refund my money immediately, but instead they told me to contact Walmart and tell them to stop it and refund my money, like Walmart was my bank and not them, now how crazy and non sense is that ?I m deeply frustrated and angry, I m being treated like a fool, I m going to hire an attorney and sue them, I will do whatever it takes to get peace of mind and my money back .
Wish you all good luck

My credit card had 6 fraudulent charges last year in December - I was also told that it would take up to 180 days - it's end of May now and I have just been told that they would give me a payment off good faith in the amount of 1500 dollars - because I only reported those charges 6 days after they happened. Total charges 3800 dollars. I reported them as soon as I noticed them, I do not look int my account every day - just once a week - I have also been on vacation at this time and my card was still in my possession - so I did not loose it - just my credit card number was used to make purchase online - train tickets in the Netherlands and electronic equipment.
I got two payments credit back to my card which was canceled at this time in January - Payoneer never transferred this amount over to my new card and still refusing to do so because they say 1500 dollar is more then enough for me - they are showing good faith! Anyone out there who had the same issue?

Thank you for those that have contacted me already. This situation is gaining positive momentum! I did not realize how many others are being negatively impacted by this company. Keep the emails coming. I intend to 1. Contact my state attorney general’s office 2. to File a complaint with federal government regulators. Also use social media. I've a twitter acct with 2, 000 + followers!
Office of the Comptroller of the Currency at [protected]
Federal Reserve Board at [protected]
Federal Deposit Insurance Corporation at [protected]
Consumer Financial Protection Bureau at [protected]

Use your twitter & FB to shed light on this company's bad practices! I intend to pursue it further.

I've an open dispute pending with Payoneer and will not relent. I am going to get a positive resolution to the matter! I will send additional details when I can further discuss. However, I do plan to get others involved and use any and all legal recourse available to me. If anyone would like to join me in this please contact me. The more information we have together the better for a class action suit against the company. If you have a lawyer of have filed a complaint elsewhere send me that info too. I am being treated poorly as a faithful customer and they are withholding my funds without merit.

i recently applied for a payoneer card and then i was redirected to one of they partner sites named Simply since PAYONEER doesnt give out cards directly and once i finished the application it told me there was a problem with my info and to fax my info to a certain number i thought that was kinda weird so after searching for a number to call i found it and called and the operator told me that this card program i applied for has been shut down and dont fax anything to that number listed...im like since this is posted on your site shouldnt yall look into because people are getting directed here and like me thinking they applying for a credit card...