Complaint Rating:

Company information:
California
United States

I have owned my Dodge Caliber for a little over a year and in March, due to maternity leave, I could not pay my note. I called Chrysler and asked for an extension of my contract and was told no problem. I was relieved until the lady told me I still had to pay the interest and each day I was unable to, it would compound. I said 130 was easier to pay then 310 so I could. Then she said I would have to electronically set up the next two payments as 'good faith' they would be paid. I was shocked. I have never been late or missed a payment so why was I being asked to set up two months of payments AND be charged 12.95 to process them. I told her my payments were usually paid for free online and she said that option was no longer available because I asked for an extension. So I abliged and did what they asked. It is now July and I am being hounded for 30 days past due on last months payment, that was set up electronically mind you... Supposedly they never received my extension. These people can have their POS back. I am so tired of them calling 2-8 times a day for something I took care of in March...