Complaint Rating:

I work for an MNC where we have the Corporate connections of airtel. If we take that corporate connection there will be a free talk with in the CUG group. I have taken two connections from Airtel under the CUG group and i have been told that I will have free talk between both the numbers. But its since 10 months i am being charged for both the numbers and whenever i call the customer care department, they say that they will get back to me and i will receive a reference number by message. They also agreed on many occassions that its a mistake from there end and they will give me a refund for both the numbers, but its not beeen sorted out yet. I cant change the number because of some reasons.

But never expected for such a pathetic customer experience from a company like Airtel which spends lakhs and lakhs on just public adds but never treats the customers properly.