Complaint Rating:

I got a new broadband connection of Tata Indicom on 19th Oct 2007. It was a pre-paid connection for 6 months and I paid more than Rs.3000 for that. On 27th October, I found that the connection is not working and raised a complaint. They promised me service within 24 hours. Its 30th October already and there is no sign of service. When I call the customer care, they say that there is some cabling issue and they dont promise on any date by which they can fix the issue. On top of that, some customer care executives are very rude in their interaction and exhibit a sort of don't-care attitude.

My basic question is if they had cabling issues, why didn't they say that before giving the connection? They are very responsive till they get the money but, after that, they behave as if they are in no way related to our issue.

This is not the only reason for my anger. One of my relatives also had this connection and the service was so pathetic that it worked for only 1 day and they did not rectify the issue for more than a month. Then, they started giving lame reasons that they could rectify only if the account was renewed. They declined to provide a refund. Finally, my relative raised a cancellation request and even that is pending since 1 month.

If the consumer fails to make the payment by the specified date, he has to pay a penalty and the service provider may go to the extent of disconnecting. But, on the other hand, if the service provider fails to provide the service by the promised time, there is nothing to penalize them. They roam around freely cheating many more consumers. I think, we need to put an end to this, so that consumers have some means of penalizing the service providers for poor service.

Thanks,
Vadiraj.