PartsTrain reviews and complaints 1
View all 51 complaintsPartsTrain - received an empty box
On 12/23/11 at 2PM, I reported to Jean Navarro in customer service at partstrain.com having received an empty box instead of an ABS speed sensor (PNO REPL310805) for order [protected] (pkg slip [protected]) on 12/23/11. The order modifier email she promised I would receive in 48 hours hadn't arrived by 12/27/11 for a replacement shipment. On 12/27/11 11AM, customer service who said they just talked to Jean transferred me to a recorded message that said Jean was at home. My car is inoperable and up on a jack until I get this part. I have no choice but to order a substitute part through a reputable source and file a claim with my credit card company against the $ charged by partstrain.com for an empty box. I will also file a complaint with the PA and IL attorney general offices to petition for charges to be brought against this firm.
The complaint has been investigated and resolved to the customer’s satisfaction.
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