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They do not answer phone or emails! I bought a spark plug wire set from them and when it arrived it looked great, except wrong part number. Essentially what they did is sold a cheaper set and lied about the part number claiming that, that is what their computer says is the same, it is not. I could of got the part they sold me from amazon with free shipping for $12 dollars less, and would not of paid extra to them in order to get what should have been a better set. All said and done they are not worth extra stress in my life so I kept the product as technically it does fit my car and I need it. However, I warn you never buy from them! They simply do not care about customers, as I found out the hard way I called 6 times and sent an email. One time I got a person after waiting on hold for 45min. They lied to me about the part and hung up without even listening to my whole concern! Never Ever Under Any Circumstances would I recommend them, and I warn everyone else please heed my warning before it happens to you as well!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Parts Geek is a total rip off. When I pointed out that a part they shipped to me wasn't compliant with their own return policy-it had been returned by another pissed off customer and they just shipped it out in a filthy box-which is what their return policy said that they would not accept for a return I wanted to return it for my money back. The clerk that I dealt with pushed me to install it and see if it was really bad. He said that then, if I wanted, he would refund my money. It was bad. After that, when I tried to get an RA he would not and never did respond to my communications. I tried the BBB route but never got satisfaction because their process was so complex that I became seriously depressed and could not follow through. I hate Parts Geek and wish that jerk all the worst possible for what he did to a transaction that should have been a simple and honest thing. I sincerely think that he bought a discount lot of rebuilt power steering pumps which were bogus and which he had no way to return because it was one of those deals that was a wink-wink, nod-nod out the back of an unmarked truck. Criminal is really the correct word. Why else would he be so averse to honoring his guarantee. He lost in a shady deal and as usual with criminal types he cannot accept that he screwed up. That is why he will not communicate with the screwed customers because if he did he would be just as bankrupt as his morals are!
Ordered an auto part from PartsGeek using their on-line order process. Two days later got an email from them that there was a problem supplying the part. After another two days they sent another email that the part was shipped. Four days later the part arrived. The the next day another part arrived - same part. The next day another. Turns out all three are the same part, but the wrong part. I have attemped to call their customer service number [protected], but all that happens is that you are placed on hold, then after a few minutes you are disconnected. I have now called 3 times over two days. I have been billed 3 times for the wrong part, they will not answer the phone and my car is still not working (obviously)and I am out $360. Recommend you do not use PartGeek as they are a very unprofessional, unreliable business.
I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.
I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!
Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.
They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.
May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.
God, if he had anything to do with this, obviously doesn't care about deceitful and dishonest practices in the office of parts geek. Time has proven that. What a stupid and weak statement that allows the faithful to simply make a hollow bible derived drivel of Christianity and then just walk away with blind eyes as to the outcome.