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3.7 94 Reviews

ParetoLogic Complaints Summary

63 Resolved
31 Unresolved
Our verdict: With a good resolution rate, ParetoLogic generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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ParetoLogic reviews & complaints 94

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9:21 pm EDT
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ParetoLogic Cannot install

I thought I was downloading Free version and in the end wound up being charged for the Full version for $29.99 and an added software that is $9.something. To add insult to injury they then set it up for automatic renewal each month. The technicians were unable to install the program for me! So now I have no program and the $39.94 has been deducted from my bank account via PayPal. I have been unable to reach the company by phone to cancel the purchase. I am also having problems accessing my PayPal account, I did leave my name and number for a call back but that has not happened.

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SafeCartSupport
Victoria, CA
Jul 17, 2012 12:51 pm EDT

Hello,

We are sorry to hear of the problems you have encountered and know we take your complaints seriously. We will be more than happy to assist you. as SafeCart processed the payment for this transaction you can contact us directly by calling [protected] M-F 6am to 5pm Sat-Sun 8am to 4pm PST or by email at customerservice@safecart.com

Kind regards,

Kristy
SafeCart Customer Support
www.safecart.com

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12:23 pm EDT
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ParetoLogic Scam

This company is a total scam, waste of time and money. Don't do it. The diagnostics are crap showing 1000's of errors that are not there. The program does nothing, just looks like it is working. You get a call from someone in India who will "take control" of your computer and fiddle with it, making it worse (I ended up taking mine to COMP USA to remove the fiddling) and it will NEVER work right again. They try and sell you years of service at outrageous prices, lowering to try and get your business. I had to wipe out my harddrive and reinstall. They should be jailed.

Also, Paypal did not protect me like I thought. I lost my 29.95, even after issuing a compaint, and paid $178.00 to CompUSA to repair my computer.

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SJamesSS
Melbourne, AU
Sep 08, 2014 8:21 pm EDT

Total scam. Made my computer worse. Hard upselling.

Oscar Vieda was the guy I dealt with. dont use them, Scammers.

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Sheriann
Memphis, US
Dec 09, 2012 5:28 am EST
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I paid 29.95 for Speedy PC Pro, to clean the registry up on my computer. They did get control of my computer, and showed me files they said would crash my computer, and proceeded to offer me another online offer for 250.00 ! I told him i only could afford the 29.95 and that i thought they said they would fix my registry for that cost! I paid the 29.95 only, and my computer still has the same problems, I also felt they were not to be trusted and called back and asked how many months did i pay for, they said 6 mths. and i asked do u have me on a automatic renewal? ! YES, they said we do, and i told them to PLEASE REMOVE ME FROM THAT! SCAM!

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sal66
Enfield, US
Aug 11, 2013 9:00 pm EDT
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So what registry cleaner is good ? I'm glad I saw this site because there are other sites that rate it a 10 out of 10, so who can I trust ?

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Mr John Doyle
St helens, GB
Aug 17, 2012 12:41 am EDT
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I payed throught paypal for speedyPC Pro but paypal payed safecart £8.12 more as a safecart is an online payment processor for many different software publishers so in totel I have payed, out around £40 pounds that is GBP what a lot of not nice people this lot are.
{DO NOT BUY IT IT DOSS NOT DO WHAT IT SAID IT WILL DO}
I have tryed to get my money back but all I get is the website is under maintenance.

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Jenlouise
, GB
Jul 30, 2012 9:45 am EDT

This company stated clearly that it can fix the West Yorks Police UKASH virus which wrecked my computer. I tried it and it doesn't. Spyhunter fixed my computer when all others failed so I advise you to buy this instead.

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Diane Gifford
Starks, US
Jul 02, 2012 12:09 pm EDT
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I thank God I read it before I bought it! Thank you!

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12:07 pm EDT
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ParetoLogic Automatic Renewal

Unlike if you purchase by credit card, purchasing ParetoLogic via PayPal does NOT give you the option to deselect automatic renewal. So 12 months after buying you get stung for more money. On buying you get 2 emails. The important one with the registration key has a line at the bottom explaining about the automatic renewal and the receipt from SafeCart has more information, provided you read it.

Having paid by PayPal it's impossible to turn off the automatic renewal via SafeCart and no renewal email was received.

It's either a genuine mistake or a con, not sure which, won't be buying from them again.

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Joan Rochford
Duncan, CA
Mar 23, 2013 12:06 am EDT

corrections
1 log into your PayPal account
2 click my profile
3 click my approved payments
4 find the merchant whose agreement you want to cancel
5 select merchants name or e mail address
6 click cancel or cancel automatic billing

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Joan Rochford
Duncan, CA
Mar 23, 2013 12:01 am EDT

If you wish to cancel the automatic billing with PayPal account, here's how:
1. log into your PayPal account
2 Click "profile"
3. Click "My preapproved payments" under financial information
4. Select the merchants name or e mail address
5. Click "cancel" or "cancel automatic billing"

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3:18 pm EDT
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ParetoLogic Locked up Computer Wanted more $

On Thursday March 8, 2012 I order from this company for $29.97 When the operator could not get into my computer to repair it. He said it would cost my an additional $249.00 to permanently clear my computer Evidently someone was in my bank account removing my money as we spoke. When I called the number he gave me to get my money back it was closed I have called several time but it is closed. I want a refund of my money. It was never activated Cathleen Collins N6106 1st Ave., Oxford, WI [protected].

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J L GARR
Fruit Cove, US
Mar 31, 2012 11:27 am EDT
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MY PLIGHT WAS ALMOST THE SAME SCAM ! BOY, YOU LET YOUR GUARD DOWN FOR ONE MINUTE & THESE THEVES JUMP ON YOU LIKE MOSQUITOS ! I HAVEN'T CALLED YET BUT WILL ON MONDAY, NEXT ! THANKS FOR YOUR POST & GOOD LUCK, PS, DID THEY REFUND YOUR MONEY ? jerry0101@comcast.net

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SafeCartSupport
Victoria, CA
Mar 12, 2012 5:37 pm EDT

Hello Cathleen,

We are sorry to hear about the difficulties you have experienced regarding your purchase.
With the details your provided I was able to locate your account and refund the 29.97 charge for your Speedy PC Purchase. If there are any fruther questions we can answer for you please feel free to contact us at [protected] M-F 6am to 5pm PST or by email at customerservice@safecart.com

Regards,
SafeCart Customer Service
www.SafeCart.com

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2:28 pm EST
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ParetoLogic rip off

THIS COMPANY CHARGED ME AND THEN TOLD ME THEY COULDN'T FIX MY PROBLEMS AND SOLD ME AN EXPENSIVE CLEAN UP PROGRAM THRU MICROSOFT.

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stukapilot
, US
May 15, 2013 10:11 pm EDT

Run from this service for your life! I was shopping one night online for software that would keep my registry strait and my computer running good. I stumbled upon this Speedy PC Pro. I saw a rating that it was good and got the job done so I took the bait. I paid the $39.99 or whatever it was thinking that this would be all I would have too pay and I'd have the software I needed, WRONG! Once I paid, I was immediately hooked up with a high pressure salesman who net-op'ed into my computer showed me all these errors and told me that if I did not have these fixed at once my computer was going to crash for good. Keep in mind this is a brand new computer and my computer seemed to be running normal, with the exception of a few errors here and there typical of any Microsoft product. So against my better judgment I paid $180.00 for a tech to net-op into my computer where he spent the better part of FOUR HOURS poking around on my computer to allegedly "fix" all these problems. Well, 4 hrs later when he was done, I ran the software again and had MORE errors in my registry and my computer in general than I had before I paid the $180.00 to get these fixed by one of there IT specialists. I don't know what kind of scam these trolls are running but I immediately called them and demanded my money back. After being on hold repeatedly with them for over 30 minutes while they were "checking with their supervisors" they sent me an email with an official approval for a refund. TAKE MY ADVISE. SHOP AROUND THERE ARE GOOD PRODUCTS OUT THERE THAT WILL DO THE JOB THAT I NEEDED THIS SOFTWARE TO DO I JUST GOT IN TOO BIG OF A HURRY AND PAID THE PRICE FOR MY IMPATIENCE AND FLAGRANT STUPIDITY. RUN FROM THIS COMPANY FOR YOUR LIFE AND DO NOT LET THEM SELL YOU ANYTHING. ALL THIS IS A HIGH TECH WAY TO GET YOU THE UNWARY CONSUMER INTO A HIGH PRESSURE SALES TRAP. DON'T FALL FOR IT!

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Mywag
Covington, US
May 10, 2013 8:57 pm EDT

My experience is similar to Katy from Texas, with the exception that now it is May 2013, and I am being billed for something that I tried and decided to opt out of the expensive service, after agreeing to pay for a onetime use of the software for $39.99. My problem is: right now I am being billed 2 months in roll for the same amount, and I am not even among their registered members, so who do I complain to in order to stop the billing, besides stopping the payment? When I applied for the free download, I was led to a service company in Tampa, FLA. There, a young man tried to sell me the expensive clean up package, that would save my computer from complete failure, which I was able to decline after, after a long very persuasive end of the world talk, I got a one time cleanup. I wrote to them disputing the charges, but got no reply.

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5:57 pm EST
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ParetoLogic I was charged for a license renewal I did not authorize

I purchase a product from this company about a year ago, when my computer was crashing. It never helped solve the problem. I never authorized another purchase, yet I was charged $19.97 on my credit card. I want a refund since this was an un-authorized charge. I will notify my bank today that this is a fraudulent charge.

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Francisco bonilla
, MX
Aug 25, 2016 5:07 pm EDT
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I am francisco bonilla from mexico, I bought in 2014, and my problems on laptop were worse
I uninstalled reg cure and no more used pareto productos.
But this year they charged my Credit card without my authorizatcióI am francisco bonilla from mexico, I bought in 2014, and my problemas on laptop where work e.
I un instale registrado cure and no more used parto productos.
But this y era the y cha red my Credit cara wi tho utilizar my autorizatión.
Explaining this situatión them, is the same not to do.
Althoug they Know i have not used their system, they said " you have 30 das for your claim"
Claim something i didnt asked? Something that the y didnt earn?
Explaining this situación them, is the sabe not to do.
Flexitankfcobonilla@yahoo.com

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Pachaka21
, US
Jan 20, 2013 9:26 am EST

I, too, had this happen, although I asked for a refund last year. So this year, I get charged, without an email saying, hey, I could possibly bounce your account from a charge from a year ago. That is very tacky. A reminder email is a must for a good company!

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5:39 pm EST
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ParetoLogic Cannot stop unauthorized license renewal charge

Paid to register RegCure a year ago but later removed it from my system because of problems it was causing. Today I was sent an email saying they are automatically charging me for a 1 year renewal and the link on email to cancel renewal does not work.

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paperdetectives
Needham, US
Jan 31, 2012 2:52 am EST
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These scammers of Paretologic also took my money in 2012 with an automatic renewal of PC Health Advisor which I never bought nor authorized. I had only done a onetime purchase of their worthless Regcure quite some time ago. They apparently kept my card details to abuse them. They are also required by law to send you an invoice preceding any renewal, if they think it is due, so you have the option of cancelling before a due date. Just do a chargeback with your card company mentioning 'unauthorized use' and refusal to fix this, file a complaint wi6th the authorities in Canada

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4:54 pm EST
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ParetoLogic not as advertised

We ordered and installed Speedy PC Pro online and had to call a sales number (India) to "activate" our product... the salesman went on our computer remotely and did a "free diagnostic"... he very quickly put in the activate code and "found" many issues... our computer repeatedly shut down for "fatal error".. Their "tech support" informed us we would need to subscribe to their $349 service to restore our Dell desktop computer to operating condition... We found that the Speedy PC has a "shutdown.exe" inherent in it's code and had considerable difficulty attempting to remove the suspect program... We were finally able to uninstall the product but received more sales tactics and many roadblocks trying to get a refund for the $29.97 original charge (through SafeCart).. We have had to refute the charge through American Express

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Chuck Pavelka
, US
Jun 17, 2016 11:24 am EDT

Their billing number is: [protected]. My son ordered Speedy PC PRO without my knowledge. He was unable to activate on line, so he asked me to call the activation line. You can believe I was on the phone within minutes calling the activation number. After ten minutes of trying to understand what this person, I demand to speak with someone who speaks English. After much ado and waiting on hold I finally got the billing number. I spoke with a man named Stephan and he assured me the wheels were in motion to cancel. A few minutes later I received an email confirming my cancelation. Hopefully I will see a refund to my Pal-Pal account soon. GOOD LUCK

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Walter Swanson, D.V.M.
Callahan, US
Jul 13, 2015 12:44 pm EDT

I was having problems with very slow response to my commands. It took minutes for my browser to load and whenever I tried to get photos on the browser to load I would have to wait several minutes between photos to come up. In the meantime popups and other websites would cover over my website that I was on. That's when I started looking for a fix. I found a ConsumerGuides website which scored SpeedyPCPro the highest and stated that it would speed up and clean any registry problems on the computer. When I ran SpeedyPCPro it would find many issues in several of their problem categories.Whenever I ran McAfee Total Protection scan it told me there were no issues with the computer. Now I have more ads and websites interfering with my browser and I sometimes can't bring up my browser without restarting the computer. ConsumerGuides needs to be taken to the woodshed, or worse, for their erroneous and misleading advice.

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Bob Hoffman
Olathe, US
Sep 17, 2014 11:43 pm EDT

I never authorized Speedy PC Software to make automatic renewal claims on my credit card, and they are mis-stating the price. The terms I signed up are 1 year for $19.95. I would never grant an automatic renewal on a service I had never tried and they are now doubling the price.
I should have suspected this company had illegitimate business practices. Their sales person gave me the most pushy and desperate hard sell for a different service which costs hundreds of dollars. When I told the guy I would think it over and talk to my wife he urged me to go get her while he was on the phone. I declined since I was getting angry by that point. Then he asked me why I wasn't capable of making decisions myself. These people are jerks and I will tell the world about it if I have to for a refund. I'm not going to pay them twice for what was suppose to be a 1 year offer.

Bob Hoffman

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justahippy63
1220 Braemar Highland, US
Jul 13, 2014 2:22 pm EDT

I have not paid for it but can not uninstall program and it pops up ALL the time Can anyone tell me how to uninstall? It is not on my programs list but "Driver Restore" is and it will not let me uninstall it either. HELP I have no computer skills All I wanted to do was check out itunes. and I get this mess. Spent an hour on the phone My first question to the Indian fellow is Can you help me uninstall and he said yes after the hour I stopped him and said are you helping me uninstall and at that time I could tell I was no longer being recorded and he said I only sell hardware. Thats when I let him have it and he said I'm hanging up now Have a nice day which was the only sentence I under stood. Anyone that can help me please please.

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david moreton
Bovey Tracey, GB
May 16, 2014 7:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HI Folks,
If you have a program which will not UNINSTALL - try REVO UNINSTALLER - it's free for home use, and is very powerful.
Some sneaky '%^$£*'s' add hidden files to their downloads so you can't get rid of them - this program will do it - never failed me
yet.!
Good luck - David

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UPYERSSPEEDY
, US
Dec 10, 2013 8:25 pm EST

TOTAL SCAM !
DOES NOT 'FIX' ANYTHING
YOU CAN RUN IT OVER AND OVER AGAIN AND THE SAME THINGS IT SAID WERE 'FIXED' WERE NOT.
IT DOES NOTHING MORE THAN CLEAR YOUR BROWSING HISTORY
YOU CAN EASILY DO THAT YOURSELF

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John Gallant
Red Deer, CA
Dec 09, 2013 8:28 pm EST
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I am a computer technician from Canada and I see this malicious program on my customer's computers almost every day. There are a large number of similar programs that do the same thing- scam you for your credit card number. Trust me people, if you think something is wrong with your PC then either take it to a tech shop, or verify that the online computer repair service is actually from North America. For example, my website address can be verified as being in Red Deer Alberta (reddeercomputers.ca - duh!), and my phone number can be verified as also being in Red Deer Alberta. If anyone phones me, they will notice that I do not have a European (East Indian) accent (a dead give-away that they are scammers most of the time.) I fix computers online all the time and my price is less than half what those scammers are asking for, and when I type in the credit card number I scan the receipt and email or fax it to the customer. I never attempt to up-sell my customers with any products, and in fact I leave the best free products on their PC so they can keep their own PC clean by themselves.

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LGreen
Kenosha, US
Dec 09, 2013 7:00 pm EST

How do u get their notice off the computer, uninstalled it now every day I get a popup telling to order it?

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jerry shainock
Houston, US
Dec 01, 2013 4:41 pm EST
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today I used speedyPCPro, what a scam!
they advertise use their cleaning system and everything will be fine.
once you pay for service and call number to actvate, you
are advised you will need a deep scan for 159.00.
don, t use them!

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mariemac
colchester, GB
Nov 01, 2013 5:46 pm EDT

email for speedysupport@speedypc.com

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6:59 pm EST
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ParetoLogic I did not authorize this membership

On November 6, 2011 I purchased Paretologic's PCHealth Advisor and the XoftSpySE Anti-spyware through Safecart.com using Paypal.com for the amount of $39.94. This amount was $29.97 for the PC Health Advisor and $9.97 for the XoftSpySE Anti-Spyware. This was represented as a purchase of a program.
On November 3, 2011 my Paypal account was set up with a recurring annual charge of $29.97 for the PCHealth Advisor and $9.97 for the XoftSpySE Anti-Spyware.
At no time did I authorize this recurring payment. If an annual membership fee was required for the program, it was not indicated any where in the websites. And to automatically set up a payment schedule without any notice or authorization is illegal isn't it?

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Egalitarian
Cottesloe, AU
Feb 28, 2013 6:07 pm EST
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Exactly what has just happened to me. I purchased a Pareto logic program to recover data. It didn't succeed in recovering the data and I bought another program to do the job. Then a year later, Paypal hit me with two charges for 2 Pareto Logic programs. I did not set up a recurring charge, as I had no need to. The software was needed for a one-off job.
There are two things here: Paypal should confirm by e-mail that you intend to set up a recurring charge, and Pareto should advise that the software will be automatically renewed, prior to charging my account.
It has a rather nasty flavour to it, and if it's not intentional (and therefore warrants the title of scam) then it's a short-term way of doing business. I now have less trust in Pareto and less trust in PayPal.

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roruna
, GB
Jan 06, 2012 5:51 pm EST

I have just had a similar experience with this company - I'm a UK user. If there was agreement with the original purchase, I failed to see it, so must have been very well hidden. Sneaky!
I paid the original subscription (and the recent one, which I feel is unauthorised) via Paypal, and have left this matter in their hands for the time being.
Buyer beware!

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6:29 am EST
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ParetoLogic fraud

Who gave regcure the athority to take money from my visa account for renewing my account with regcure. Fraud I call it. am looking into it.

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Alonzo
Plattsburgh, US
Dec 29, 2008 12:58 pm EST

On Monday 12-29-08 I tried the RegCure PC Optimizer free version, I downloaded and gave it a try. To get it to run it must be registered.
To register it I was told that I had to pay $29.95 to make it work. I clicked on the register button and not only did the take the $29.90 they took an additional $9.95 more for the paretoLogic privacy controls that I didn't agree to. So I started checked the complaints on both companies and got the phone number of a customer that had been stung just like me. I immediately realized the money was taken out of my Paypal account by Safecart.com of $39.90 with out my authorization. The money came out and I want it back, I am trying to the companies to end this horror.

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Tom Bennett
Weston, US
Apr 23, 2009 4:56 pm EDT

C-Net said they were the best.
RegCure offered $10 discount "now only $29.95
RegCure billed my credit card $39.95
this is a simple fraud.
If they will lie about one thing what else will they lie about.

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7:42 pm EDT

ParetoLogic Don't buy it!

The program cost more than I expected through not reading the fine print. {my fault] The program runs once or at the most twice & then refuses to run again. Contacting Paretologic 4 times to date brings a quick response & the problem goes away until I try to run it more than once or at the most twice. They are most apologetic & ostenibly helpful but it is not getting fixed! They have also agreed to refund the money if I want. Don't buy it! It is a total waste of money & what to me is more important a total waste of time contacting them.

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6:13 pm EDT
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ParetoLogic unable to install a filecue license key https://buy,paretologic.com/downloads/? pid=18&key=[protected]-A4B3A-6E0Fc

Recently downloaded Regcure which I had previosly used to reinstall it, could not make the license number work, Called [protected] and a very helpful lady steered me through the process easily and quickly, I did have a lot of trouble finding the number to call, It should come on the order ? altogether a good resolution, Thank you Paretologic.

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ParetoLogic Not recognising registry keys

I had to reboot my computer and when I tried to install Anti Spyware and Privacy Controls they would not recognise my registry keys. I tried the support link on the paretologic page but it would not open. I have tried this many times. This is the only part of their site that does not work. I have tried emailing other parts of their website but to no avail. My email address is [protected]@hornbyfrank.wanadoo.co.uk and I would be very grateful if a member of paretologic's tech support could email with a solution. This is not very good after sales service to a customer who has had their products for a number of years. Many thanks.

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8:12 am EST
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ParetoLogic Does not Work!!!

I installed this product 22nd February 2011, within 45 minutes it screwed up my PC. It takes about 5 or 6 attempts at starting the product before it runs. I immediately requested a refund of my purchase price, so far NO RESPONSE.
I next found that as I had paid by PayPal it had inserted (without requesting or confirmation) 2 re-curring annual billing payment mechanisms into my PayPal account. Anybody using this product BE AWARE of this nice little scam. You may uninstall it but have you cleared out any re-curring payments from your PayPal account? I'm unsure wether this can be done on a credit card but worth checking anyway.

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I hate institutions
ocala, US
Mar 12, 2011 6:10 pm EST

Hey Kai, the site you listed for tech support does not load up today march 12 and I have been to your website there is no phone number listed to contact you, as a matter of fact thats the only part of the site not working. Of course you must put all you attention to the part of the site selling the product because it works just fine. I must agree the pc health advisor takes for ever to load up, but I am trying to contact you to get a liscense key i paid for. I need assistance and have questions. my email is lifesaball4883@aol.com. Now ill be sure to update this page on if you actually try to help me out, or if that reply to Buddhabaker was just a ploy to future potential customers, that you actually do perform customer service at your company. Thank you hope to hear from you soon, but not counting on it.

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ParetoLogic cannot remove popups

ParetoLogic "File Cure" continues to intrude on my computer asking for Renewal when I have no intension to renew this "Product". I have looked through all of the normal ways to delete popups or applications and cannot find a way to DELETE paretologic's file cure.

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Quantummmom
Cincinnati, US
Apr 13, 2010 6:06 pm EDT

My son sent me a video file that I could not open so I looked for a way to open it and came upon the Paretologic File Cure. They act like it is just a free download but when I did not buy it and tried to delete from my programs my e-mail, which I gave them...duh, became unusable. None of my emails will open. What a crock. They act like they will help but only ruin your computer. DO NOT USE THEIR PRODUCTS! The blankety blanks have ruined my email that all of my friends and colleagues have. They should be put on every message board to put them out of business!

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9:29 pm EDT
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ParetoLogic How much of a fraud they are!

I didn't spend any money on this stupid program, thank God!

I dled something for free on the web. I honestly don't even remember why, or even which specific program ..but, since they apparently push computer software I suspect that it was bc I was looking for a decent firewall/anti-virus program(s). I found it to be a useless program taking up space on my computer! After a couple of days I was fed up and, amongst running other maintenance on this infernal machine, I uninstalled it and largely forgot about it.

But, that didn't last very long! Almost immediately I started getting Windows error messages that read something like...

"Error loading C:/ProgramFiles/... ParetoLogic/uuS2/UUS.dll";

...in the following several months I have received, roughly, two hundred of those messages, all of them the same and at about an average of one a day! What I want to know is how do I get rid of these stupid error messages?!

What program is even trying to access them? And how do I make it stop!? I suspect that a portion of the program was not uninstalled when I, tried to, uninstall the entire thing and so it lingers on, like some sort of a ghost of its former self. As far as I can tell, it isn't harming my computer in any way, it's just really, ... REALLY, really annoying!

Anyone that has any idea(s) on how to shed my computer of this insipid little thing, please, respond!

Thank you,
Morpheus

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Update by MorpheusOne
Oct 14, 2010 4:17 pm EDT

Someone, apparently, from Paretologic responded on here, to this complaint, and posted something that has, so far, seemed to fix the problem. I don't know if you noticed their message but, here it is!

1. Please click Start, then All Programs.
2. Now go into Accessories and then select System Tools followed by Scheduled Tasks.
3. Please search the list of Windows Scheduled Tasks entries, and remove any associated with Pareto Update or ParetoLogic Registration.
4. Right-click these items and select Delete to remove them. This should resolve the issue.

It's only been like two days ... so, 5 seconds after I send this reply to you, Atlanta, I could get the same error message. So, I can't really vouch for the validity or the credibility of this as a solution bc it just hasn't been long enough, and since the resolution came from an apparent representative of Paretologic, well, ...ANYTHING from them, or even from someone saying that they are Paretologic or a representative of them, is questionable to say the least!

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Atlanta Redbird
Atlanta, US
Oct 14, 2010 8:37 am EDT

I am experiencing the exact same thing. If you find out how to get rid of it, let me know!

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ParetoLogic DECEPTIVE PRACTICES

DO NOT BUY THEIR PRODUCTS! DECEPTIVE PRACTICES!

This company hides the fact in their end user license agreement (which only pops up when you're downloading the software) that your purchase will become WORTHLESS after just ONE YEAR! YOU WILL NO LONGER BE ABLE TO USE THE PRODUCT FOR ITS INTENDED USE!
YOU ARE BUYING THE PRIVILEDGE TO USE THEIR SOFTWARE FOR ONLY ONE YEAR!
They will KILL your purchase after one year and you will not be able to use it anymore unless you fork over more cash!
This is like buying a DVD movie and after one year, it won’t play anymore unless you shell out more cash! What kind of deceptive practice is this? No where on their web site do they tell you that your product will be useless after one year! NO WHERE ON THE WEB SITE ARE YOU TOLD THIS!
DO NOT REWARD THIS KIND OF BEHAVIOR BY DOING BUSINESS WITH THIS COMPANY!

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William Vickers
Summerville, US
Feb 02, 2012 8:40 pm EST
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I have unsubscribed to all of Paretologic products. on several occansions and they keep trying to renu a sbscription. Thes and all charges from Paretologic are unauthorized. I expect a complete refund and taken off their customer list. I have deleted all off their programs, especially since theu do not work.

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Horace C. Roberts
Rochester, US
Nov 04, 2009 6:14 am EST

I ordered a renewal of my license for RegCure PC Optimizer on October 30, 2017 for a charge on my VISA credit card for the sum of $49.92. The program downloaded and I also downloaded program updates. The program does work and, instead, gives an error message. I filed a similar complaint last week but I have not yet received a reply from you. Please provide another download for this program to my above listed e-mail address. My SafeCArt Receipt ID for this order is PTLC-U301009-92EVM.

Thank you, '
Horace C. Roberts

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Theresa Clements
Crosby, US
May 16, 2009 6:14 pm EDT

i ordered the product to clean up my computer but never could not get it to work because I never got the license reg.

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BOVY Marc
, BE
Dec 04, 2010 4:44 pm EST

Ma carte VISA de ma banque ING est débitée d'un montant de 48, 33 euros en date du alors que je n'ai jamis fait appel aux services de paretologic de manière payante. Je l'ai téléchargé car ce programme m'était offert gratuitement.

Merci de demander à cet organisme de me rembourser de cette somme et de ne plus jamais me débiter de ces montants exhorbitants.

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Rev. Douglas E. Legge
Bradford, GB
Nov 18, 2010 4:08 pm EST

my MBNA Visa card account shows the following item
29 jul 1o 30 jul 10 CLKBANK.COM_YNREJJLX [protected] £26.78
This was a software registration fee for Paretologic, but the software was never registered by them. I claimed a refund, but they said they could not trace the transaction. Can you please chech the transaction details for me.

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Wizardofozone
Zelienople, US
May 07, 2013 11:02 am EDT
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Don't even get me started about those worm making money grubbers ... forgot to stop my autopay to them and saw my money flying away a week ago ... I trashed that 'Health Advisor months ago ... Decided that since they had my money I'd try it one more time ... It does nothing in my opinion ... even Cnet has few entries of it and no comments that I can find . But deleting it is worse ... It never showed up even in the Revo listings ... and deleting it from the regular windows program suddenly made on every boot up an " APP HAS FAILED TO UPDATE" message ... the explanation on the screen was 'appcrash' so I went into search and finally found yet another Pareto listing ... I deleted that and still the crash pop up keeps appearing ... the letter 'P' logo they use is in the upper left of the pop up and now I'm starting it's really their own message, not the valid and similar windows pop up. ... I can get nothing in search at all ... how do you get rid of that failure to update app message ?

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m pompu
Creston, CA
Jun 20, 2009 12:18 pm EDT

same thing happeded to me, they cant find that I paid for this product, that was supposed to cost $39.00. then they wanted an activation fee $9.95. my credit card was charged $148.48. after several attemps to contact them got me nowhere I phoned the credit card company and complained. they are looking into it for me. The company that charged my card was Softwarebell. wth is up with that?

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8:04 pm EDT
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ParetoLogic do not want product

We tried to download product and it did not work; then we found we had Norton Security Suite and did not need the RegCure PC Opimizer and they tacked on the Privacy Contorls product. The total came to $39.94 and we are asking that it taken off our credit card.

Receipt ID PTCL-U160910-50LAD

My name is: Mikel Fields

Thank you

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3:22 pm EDT
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ParetoLogic File Cure

The Microsoft support site refered me to Pareto Logics File Cure to resolve issues I have with type .bkf files
So I was directed to there site with the implecations that file cure would resolve the issue. I purchased the product for around $20.00 ran the program only to find out that I had paid $20.00 to be refered to another software company who wants $140.00 for there product to aledgedly resolve my issue. Why call a product "File Cure" when in reality it' essentially a sales forum that I had to pay $20.00 for. Clearly the product did not perform as implied.

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ParetoLogic Faulty Product but I did get a refund!

I had similar problems with RegCure from Paretologic. It did not fix my problem and actually caused other programs to fail. I uninstalled the program, contacted Paretologic and SafeCart for a refund. Like other posters I got no reply. After 48 hours I e-mailed PayPal about the problem. They contacted SafeCart and within 24 hours I got a reply from SafeCart saying I'd be receiving a full refund. A few days later the refund appeared on my credit card. So there is hope if you paid with PayPal. Check it out, and good luck!

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greymom2
, US
May 19, 2014 1:45 pm EDT
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They took me just last week for $500! The technician told me I had all these viruses and malware - showed them to me on my own computer, and I fell for it. I can't see that my computer is running any different than before; if anything, it's slower. Unfortunately, I paid for these *services* with a credit card and feel I have no recourse. If anyone has any ideas, I'd appreciate them.

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+1 (877) 420-7340

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