Papa John's review: delivery driver took my money! 47

My pizza was burnt and I couldn't eat it. Please refund my purchase of the pizza.

I ordered the parmesan breadsticks and all of them are burnt.

I received a pizza delivery about a week ago that was cold, had no sauce, limited toppings and was rubbery & chewy like it had been reheated in the microwave. I completed the survey expressing these issues and never received any feedback. Extremely disappointed. Poor customer service.

I have place four separate orders for pizza from Papa John's Pizza restaurant # 2903 located at 1421 E Washington Blvd. Pasadena, CA 91104, [protected], last order placed on 3/1/12, at 7:44 pm. my order ID # is [protected]; restaurant order # 0060, my authorization # is 044322, reference # 69169 batch ID 159;
The pizza was cold, dry and did not have bacon, pineapple and was plain and so dry it did not taste like anything. The previous pizzas i have order have been just as bad, why is it that i cannot get just a pizza that can represent a dicent pizza to eat. they are just so bad i cannot eat them. my money is just waited and the pizzas just go in the trash. My name is Priscilla Rouletgregg [protected]

Ordered pizza at 6:30 pm it is now 9:15 and no delivery still waiting called store to check on pizza as there was a pinch and i mean a pinch of snow...phone rang and rang ufor 5 minutes until it went busy tryed calling 7 different times same thing. no one answered i only wanted to check on the order to see if we should grab something else to eat..but was not able to even find that out so yeh i am pissed when there is no one to talk to...order from pappa johns again do not think so..

We ordered a current special they were having: 1 large deluxe pizza and 1 large with 2 toppings. We did it online which we've never had any problems with in the past but this time we placed the order at 7:15pm. I called back at 8:15pm because they said due to the rain they were busy. Ok I understand, but then the manager Marco Novello said it would be 10 mins. When I called back at 8:30pm he said it was late because on the order I indicated "pick-up". I said why then did you charge me $2.25 for a delivery fee? He then tried to backtrack and say he thought I was another order. Well needless to say when the pizza finally arrived at 9:15pm - 2 HOURS AFTER I PLACED THE ORDER...I sent the driver back and refused the pizza. I called my credit card company to dispute the charges. Will never ever order from Papa John's again. Domino's just earned a new customer.

I recently lost a loved one and failed to eat about a week. I finally woke up this morning with a desire to order my from my favorite pizza place. I put a jacket over my pajamas, drove to the drive thru window picked up my pizza, and headed home to curl back up with the tv. My intentions was to devour this entire pizza. Unforturnently the pizza was not good enough to even make it through the third piece. The pizza was overcooked. A little to crunchy with a burnt after taste. Then to top it all off their was know sauce. I sometimes get extra sauce because I love the sasuce. That is what makes a pizza a pizza. Anyway mine had none. now I'm sitting here with over half a pizza and hole in my stomach. On that note I am going to have to suffer through this pizza cause we all know, When you are truly hungry you would litrally eat anything.

When you first opened your Gallipolis Papa Johns, everything was perfect. It may be that professionals helped with the Grand Opening. Your sauce is blah and watery and ruins your pizzas taste and appeal. My family and friends have mentioned the same complaint. I have returned to Pizza Hut. I suggest that your company look into this as I feel this is a legit complaint. I am not looking for free pizzas or coupons. I just want your store back to the out of this world tasting pizza. Thank you.

I ordered 1# Large Original crust pizza & 10# inch six cheese cheese sticks on the Internet .I paid for it with my credit card .It was 6:00pm and I said I will pick the food up at 7:00pm.Thank god I printed a receipt.When I walk into the restaurant I asked for my order and nobody new anything about the order .I showed the young man the receipt
and he said they never received the order.He said if I wait 25 min.he would make the food for me.I had my wife and son waiting for the food so I waited.This is my first time I have ever tried Pappa John's and I would have to say I was disappointed in the service.He did not even offer anything to make up for there mistake and making me wait.

i asked for a well done pizza didn't get it once again. called back this time and felt like i was being told that i lied because the manager kept saying if you asked then it would have been placed in the computer. now i work for another pizza place and know sometimes things are forgotten but never do i or my employees second hand the customer as if they are lieing we apolize and give them what they want. this is not the only time something like this has happen like this to me from papa johns there was one night i called at 10:45pm and they already shut the ovens off. then the manager i talked to tried me with no respect like i messed his night up for calling which that had about made me not call anymore but i thought one more time and then i get treated like this tonight.i hope something is done and if or when i decide to call back i get what i order and treated like a customer should get treated

Delivery time of about 1 1/2 for just 1 pizza. They said because they were busy! When I called to complain the lady only offered $5 off of next order. I think I've ordered like 2 or 3 times and they were all slow with the deliveries but this time being the slowest! Don't think I'll order from there again!

I ordered two cheese Papa John’s pizzas for my family including grandchildren, waited over an hour for delivery and received one with (yuck) anchovies, which made everyone want to vomit. I called and was told it was going to be a “very long time” before I could get another one delivered (it was already 9:30pm), but I said yes, the grandkids are hungry! I asked for the Papa John’s manager and was told he would not come to the phone, and the person that I talked to couldn’t hardly be heard, mumbled and slurred his words, I’m hoping they know how to wash their hands when handling food.

And, I am getting the replacement pizza for free, whoopee! Did they think I was going to pay for a replacement? I won’t ever order from them again, they have permanently lost my business, and I will make sure to let everyone I know about the lousy service we received at Papa John’s. No thanks, Little Caesar’s is cheaper and tastier, so I’ll keep the savings and say “up yours” to Papa Lousy Service!

Ordered pizza hour ago and bring wrong pizza 20 dollars shot. They want fix and I have to order somewere else. This is not the papa johns we like. So please look some were else for pizza.

I called to order pizza on the phone like i normally do. I had just recieved the phone i was calling from and when he asked for the phone number, I gave him the number I thought it was. He repeated it back to make sure and again I said, "I believe so, but I'll be glad to check to make sure. Give me one second." He replied with, "I don't need a believe so, I need a real number."
I then told him not to worry about the order if he was going to be that rude. He told me, "Even better."

We received our order from the Falls Rd Papa John's and the pizza's crust was burned black and it was so tough that we could only eat the toppings on 2/3 of the pizza. We also ordered an applepie along with the pizza, but instead of an applepie, we received a cinnapie that was also burned - top and bottom. We are very displeased. The last four times we've ordered from Falls Rd, the pizza has been progressively getting worse. The convenience just isn't worth it. We will never order or promote Papa John's ever again.

If ordering pizza over the internet is your biggest complaint in life you belong in the biggest class of losers! Get a life idiot!

Better late than pregnant, I always say.

I hate complaining about anything .I do not have time for this.I hope by me complaining they get thinks together so other customers do not go threw what I did.It is a bad feeling
when you walk in and nobody has any answers of where your order is.All customers please print your receipt if you order on line or you will not have any proof you ordered any food.

ITS JUST WRONG!
A promo code came in my email from CHEGG since I recently bought some textbooks from them. I had the promo code in my email. The promo code appeared in my email and it wasn't getting applied on the website. So I decided to call their customer service for technical assistance, a rude lady STEPHANIE answered my call and said that the coupon has already expired (8th Spetember 2012) and it never came in email ( I have the proof from Chegg email- attached here-9/10/2012 as expiration date and today is 9th September). I attached everything in this email and expect that they treat me with respect or otherwise the way the employee STEPHANIE disrespected me could lead to
A) Never buying from them.
B) I will think over taking this legally. They need to learn a lesson to answer their customers in a polite way.

Hey ###! (bubtub) the tip is not included in the price...the delivery fee goes to the store, which pockets the majority of that, only s small fraction goes to the drivers...read the fricking box or CC receipt where it states..."Delivery Fee is not a tip for the Driver"

9 time out of 10 the tip is included in the over priced pizza..

Im willing to bet that you also handed the money to the driver and turned around as if the transaction was over. I deliver. If someone does that I assume that they want me to keep the change. I actually always reach in my pocket to give the customer their change unless they do that, most of the time they say no I don't need any change and I thank them. The truth is you should have looked at what you were doing. To the haters who say if you don't like your job then find something else talking to the drivers complaining about crappy tippers. I AM TRYING! There is nothing out there. Everybody is overqualified and willing to work for nothing. I have an associates degree and graduated top of my class but it means nothing these days. Hoping to get a job at UPS and put in my dues so I can be a driver there one day. Anyways, please tip your drivers based on distance not 10% of the bill. It takes the same effort for me to deliver 10$ worth of food as it does 80$, It costs me the same .40$ mile to drive either way. If you tip 3$ and live 6 miles away, I payed .57$ to bring your food to you working for 4.25 an hour and only getting 1.33 reimbursement.

Sounds to me like you got what you deserved for being a tightwad. I deliver for PJ and I would've asked you before I left the door how much change you wanted back. But after seeing how much you were going to tip the guy I applaud him for assuming you weren't a complete idiot and thanking you for the $20 tip.

thats what you get for only tipping two dollars...your an [censor], and you deserve it. You have probably been screwing over people you owe tips to for years, I am glad you lost money...I wish it had been more.

A $2 tip? That's BS! I was a delivery driver for Papa Johns for about 4 months and had to quit because we got paid the same amount as waiters and waitresses and the only way I could pay my rent and pay my car was through tips! (which most people never do) It's you're own fault for being so stupid and not paying attention to what you were doing! If only people realized how crappily paid we actually were and how late pizzas were not our fault, but the fault of management and inside staff, they would think twice before giving us such crappy tips if we're lucky enough to get one at all!

@1wildfire1, i would say about 70% of the guys and girls i work with at the papa johns i work at are college students, and yeah i guess the other 30% are not all american winners but its those 30% of people who make life livable for people like us. I work at a delivery driver, im only 19, im going to school full time. If you would ever try to say anything to my face about working there as a college job i would probably punch you in the throat. we all have bills that need paid. And yes it is dangerous because you never know what crazy wack job is going to answer the door or who may be in that alley at the same time as you. I get nervous when i go to the lower east side all the time... And to those of you who dont tip, heres a suprise we know who you are and we could give a rats [censor] about your food. Yeah, we talk about you and nobody wants to take your order, if we take multiple deliveries and yours should in all rights be first, but other drivers who have been working there for months longer then me tell me that you never tip and want your exact change back, well suprise your getting your order last even if your only a mile from the store. We dont care about becasue we dont respect you, if we know you tip, we triple check to make sure your order is correct, we might go a little faster to get it there, and if theres a shortcut over a slightly bumpy road, well dam im going to take it to get your food to you as fast as i can in the hopes you order again and i get another tip from you. And no we just can't go and get another job, its not that easy, i applied to this place 5 months before i got a call, and in that time i applied to over 30 places and only got one or two call backs. think im unqualified? sike, i worked register at my previous two jobs which paid half of minimum wage AND were seasonal, ergo i diidnt go back again). I am a full time college student holding 19 credits, while working about 30 hours a week and i have the skill to balance both. I have won numerous awards in school activities as well as being deeply involved in my community. I ran my highschools technology dept when i was in 10th grade, because i knew what the hell i was doing... So hows about you take your pompous [censor], which was most likely handed a simple, high paying job that requires no life, no brain activity and go screw yourself becasue you most likely didnt go to college, and i would bet that your an old bag who just hates kids. You probably also hate black people you [censor]...

If you think you are putting your life in danger by doing the easy job of walking up to a door and pressing the door bell, get a different job. The are many thousands of people surviving on min wage who do not even have the option of tips. Be grateful you get any at all. I sure wouldn't tip you. Go to school and get a career. Don't [censor] about not being able to afford school, get loans!

This is ridiculous.I work for a pizza delivery place and there is no way I would drive back to a customer to bring them back money. That is your own fault for not realizing things like what president is on your money. I would have looked at what I have recieved from a customer and gone in my pocket to give them change wherein to things could occur 1. They would tell me to keep the change or 2. I would ask how much they would like back. This also seems like it is both of your faults and you are acting like it is the restaurant and the drivers fault only. I can say from experience that your driver goes through way more than you can imagine on the way to bring you your pizza such as no gate code at apartments, traffic, pouring rain, wrong addresses, cars with no ac and thats just on the road. At most chains they have you cut the pizzas, box and bag the orders, pack in your sides and sauces, cook your wings, fries, or cheese sticks, answer the phones, dispatch deliveries, wash dishes and prep the pizzas for the next day. Pizza delivery drivers do deserve the same tip as a server if not more. You just don't see them do anything other than show up at your door with the food so you assume that is all they do. They go miles while servers go feet thats the only difference.

Zadika it deffinitly wasnt genius. Do the math. It was almost 30 he said. He gave 2 dollars. thats 10% of a $20 order, so no, it diffenitly wasnt. Besides 10% is a slap in the face in todays day and age. This is 2010 and not 1990.

Yes you should have gotten your money back. I have to say this though. You didnt even give the guy a 10% Tip? Are you kidding me? I mean 15 to 20% is standard when you even go out to eat. This man drove his own car, and used his own gas tp bring your pizza, and with gas prices the way they are you gave him 2 dollars on a 30 dollar order. You should be just as ashamed of yourself as he shoudl be for not being honest with giving you the overage you paid him. Thats ridiculous!

But I do hate when people bring in the reasons why they are entitled to better service. The Vietnam thing was ridiculous.

Didn't anyone notice she said ALMOST $30 worth of food? If I bought $26.50 worth of food, I would put almost $30. Her tip was over $2 for a order under $30. Her tip was probably more than 10%. If the order was almost $30, the tip wasn't TWO DOLLARS

First of all, $2 on $30 is a horrible tip. You should be ashamed of that kind of tip if you can afford to own a house. Most of us cannot do that.

Second, Papa Johns drivers just suffered a substantial paycut, and we need the tips to live.

Third, if someone hands me over the amount, I assume the rest is a tip. If it's a huge tip, then that's great. If I ask if they need change and they say no, then that's it. I will not drive back out to their house to give them back cash which they handed over to me. Don't be stupid. ^.^

Also, we have 3 war veterans working at our store. Having a family member who was in the military doesn't make you special when it comes to tipping.

How the hell did you think a single bill was $32? That's the biggest problem. Yeah, he should have given tyou back change, but after a day of delivery I can see myself taking it and putting it in my pocket thinking "don't ask for change, don't ask for change" and then happily zipping off wit ha few bucks. You are acting like he took a hundred instead of a ten. THAT is another story and couldn't be seen as a decent tip. It's been years since I delivered, but a $20 dollar tip isn't really like robbing a 401k. There is no reason at all to bring vietnam or anyone's honor into this equation. That's kinda tantamount to invoking Goodwin's law. At best this is a minor incident where you somehow thought a $50 was $32? Heck, for all we know, you could be wrong! Maybe the kid wasn't lying ands you're3 the crazy guy who's accusing him for nothing. We really can't be sure.

a good driver, in most instance, will make the out-sized tip known to the customer. but, a large tip on a large order is not uncommon. that having been said, your crappy 2.00$ tip is, well, crap. perhaps you should do pick -up, and u will save about 2$ on the shady delivery fee. (the drivers dosent get that either)!

Papa Johns just changed our pay to $3.00 per hour when we are on delivery and $7.25 when we are in the store waiting for a delivery. We depend on tips more now than ever. I never would of guessed that you didn't mean to give such a big tip because we do get big tips sometimes but when you compained a NORMAL driver would of returned with your change or the manager could of gave you a free pizza. Next time call and asked to talk to the supervisor of all the store if you don"t think the manager handled it correctly. A PJ driver.

To Thinkb4youspeak...Who the hell makes $10/hr delivering pizza. You must work for some small shop that has an insanely high hourly rate.
Every pizza delivery job I'm aware of pays less than minimum wage and it is understood that your tips will push your gross income over the minimum wage requirement.
There's no way you're a pizza delivery driver - I'm willing to bet that you're just some chump who stiffs the pizza guy wanting to throw his 2 cents in.

The facts are:

Pizza delivers DO depend on tips.
Pizza drivers DO risk their lives every time they jump in car to take you your food...no, of course its not like they're trying to take down Al Quieda single-handedly...but there is a significant element of risk involved with spending 8 hours on the road everyday in all types of weather.
Pizza drivers DO incur significant costs as simply part of their job requirement. When you put 30, 000 miles on your car every year there are many expenses such as gas, tires, breaks, oil changes, belts and hoses, repairs and general wear and tear which significantly reduces the life or the car..

Please...appreciate your pizza delivery guys for what they do. It's not a glamorous job and I'm sure its not a life aspiration for most of them but it a job that's requested by society and makes your life just that much better since you don't have to go out to get food when there's a foot of snow on the road and they've shut down the highway.
A few bucks isn't going to kill you...otherwise you wouldn't be spending $30 on dinner right?

Also by the way Chris I giggle at your rage from your car crash and blaming someone's 2$ tip. You need to grow some balls little boy and take that rage on either the horrible driver that crashed into you or your horrible driving skills.I am pretty certain your customer didn't set up a hired driver to crash into then tip you 2$ so he can piss you off even more. I can't stand waiters and other jobs who live on tips to blame the customers with so much inner rage. Either shut the ### up and suck it up or get a better job and ditch your boss who refuses to pay you jack ###.

I LOL at chris's post. What the hell I've done pizza delivery through Bronx and Brooklyn in Nyc and you make it sound like were terrorists going on suicide missions. I didn't live off tips either I got payed 10$/hr and .75$/delivery for gas. It is not that hard to be a pizza delivery driver its actually the laziest AND funnest job I have done so far. Who cares if people give you small tips or big tips you sound like those angry virgin waiters who look at me like I just cheated on them with there wives when I give them 7% tips off whatever I payed. It isn't the customer's fault you work for a ### pizza company who pays you garbage. Don't take it out on innocent customers, for your natural anger toward your cheap ### boss or whoever you talk up to.

I'll start off with saying that you are right in principle, the guy should have brought you back the difference. This is why I agreed with you, but only for that reason. That said, here comes "blame the victim" time.

You need to be responsible for your own money, and know what you're doing and giving. No amount of blame that he deserves covers your own mistake.

Basically, the guy really should get at least 10% of the bill as a tip, I think it's just fair. He does less than a waiter does, but personally I still tip delivery as if I were tipping a waiter, maybe just a little less enthusiastically (I typically give 20% to a waiter, or better if the bill is really small or service was top notch). So 10% is a minimum.

That said, basically what you gave the guy was $19 extra. Now, depending on where this guy comes from, and how long/far he had to drive, you're not considering that to bring that extra $17 back (based on your paltry $2 tip!) he would need to spend an extra $2-3 easily to bring that money back to you. So you should in fairness be asking for no more than $12 back.

Here's the preachiest part of this, and something I shouldn't be pointing out given my own history, but if $12 makes or breaks you, then you need to reconsider ordering pizzas. It's not delivery, it's DiGiorno.

Clearly, you don't need to give this place any more of your business, but you should really think about whether this guy deserves as much blame as you think he does.

Granted, I'd have brought back the money, and I'd have even pointed it out when I took it from you. Even if I'd somehow made it back to the place, and it was a reasonable distance, I'd have proposed exactly what I just told you. That is, give me the original tip and an extra $5, and I'll come drop off the $12 to you. If not, and you want to come get the $17 from me, that's your call. Otherwise, it's not my problem.