Menu
CB Fast Food Chains Panera Bread 23061 Allen Rd, Woodhaven, MI, 48183, US
Panera Bread company logo
Panera Bread
reviews & complaints
Panera Bread company logo

Panera Bread

23061 Allen Rd, Woodhaven, MI, 48183, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - 9:00 pm
Tue
6:00 am - 9:00 pm
Wed
6:00 am - 9:00 pm
Thu
6:00 am - 9:00 pm
Fri
6:00 am - 9:00 pm
Sat
6:00 am - 9:00 pm
Sun
7:00 am - 9:00 pm
ComplaintsBoard
V
7:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Panera Bread - terrible experience

A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees.

Female employees were referred to as 'the ###' by one of the managers. Then, things got worse. My son was working in the sandwich line in front of customers. It was a hot day, and he asked the female worker next to him what was wrong with the manager. She told him (my son) that she didn't know what was wrong with him(the manager). She then told my son that the manager was probably upset because she had told the manager that he should suck my son's dick! This female employee thought that making that statement to the manager was funny. My son left the store stunned and later called one of the other managers to explain why he had left work.

Now, logically, you would think that the female employee would get in trouble for making such a remark at work and that the manager she said it to would have done something about the trash mouth female employee. No way! This same manager was the one that referred to the female employees as '###' and he did nothing about it. My son registered a complaint with management and Panera started their 'trash the victim' nonsense.

My son was immediately suspended from work (that's what happens when you file a complaint at Panera's) and he was told there would be an investigation. The manager who was supposed to run the investigation then took three sick days off. To make a long sickening, story short they ended up firing my son after a week and a half of asking for written and signed reports from him.

Instead of cleaning up their house, they decided to pick on a teen-age boy. Wow! I think they deserve a place in the corporate Hall of Shame. I have told all of my friends, relatives and acquaintances the story (there are many) and I personally will trash them every chance I get.

Read full review of Panera Bread and 225 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
225 comments
Add a comment
I
I
Isaac Murray
Southern Pines, US
Feb 07, 2024 5:48 am EST

On Wednesday, Jan. 21st I didn't get what I ordered. My mom (She orders it for my school the day before) ordered a Kids Mac n Cheese w/ baguette.

A
A
Asshole Carr
, US
Jan 28, 2024 6:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

He's been selling drugs out bye dumpster doesn't wash his hands before handling food been flipping off cars cussing customers that's going bye I'm no longer going to be customer at Harrisonburg va till he's fired

B
B
Beverly Drohan
, US
Nov 04, 2023 7:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Has been refrigerated - just took it our of fridge and the top is all puffed up

ESTF-19449A

Use by 11/23

[protected]

12155

N
N
Never gain
, US
Oct 22, 2023 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Saturday, October 7, 2023, at 11:30 am

Points East in Mentor.

Horrible customer service at the takeout/drive-thru

The soup was watery and cold, and the baguette was literally a one-inch section of the loaf.

They also dropped the pastry order in the bag, un-separated from the other items in the bag.

T
T
Taina2023
Chesapeake, US
Oct 11, 2023 1:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Taina Ramirez. My phone number is [protected] and my email address is taina100280@yahoo.com. I went to this location and ordered an iced chocolate Latte on 9/29/2023 at approximately 8:10 a.m. After almost finishing this drink, I found a bunch of labels in the bottom of the container.

View 0 more photos
P
P
prakashsubedi
manassas, VA, US
Oct 11, 2023 3:42 pm EDT

4 Oct, 2023 , 3AM I bought two packaged Panera Bread Soups from a store called CircleK in Stow, Ohio. after I finished almost half of the soup, I found something little stiff in my mouth and it was a bug, a big black bug thats shiny on top. I feel like throwing up and I already start feeling so sick.

J
J
jossidavid
silver spring, US
Aug 28, 2023 8:46 am EDT

on Friday August 18th around 730pm ,not only they mess-up my order ,the manager yield, harass and treat me very bad ...

I need full explanation from Panera .

Downtown Silver Spring Store !

G
G
Gillian Butcher
, US
Aug 07, 2023 8:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've complained to the manager about an incident where a girl on register said I didn't belong in line and shewed me (was hateful with me) the manager was supposed to resolve the issue the same girl has waited on me multiple times since then and it's not only her but the attitude of the whole team.

C
C
corc
Detroit, US
Jun 28, 2023 8:55 pm EDT

Hair in the cookie. Sauce on the slice of bread for my soup. Just plain awful.

J
J
James Judson
West Haven, CT, US
Jun 18, 2023 8:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered Bacon egg and cheese on ciabatta role. no bacon on sandwich

Ordered two bagels with cream cheese. no cream cheese provided

this occurred at Drive thru in Milford CT on June 12, 2023 at 745am

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.