Menu
Panera Bread Customer Service Phone, Email, Contacts

Panera Bread
reviews & complaints

www.panerabread.com
www.panerabread.com

Learn how the rating is calculated

4.2 7687 Reviews

Panera Bread Complaints Summary

48 Resolved
1473 Unresolved
Our verdict: If considering services from Panera Bread with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Panera Bread has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Panera Bread. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Panera Bread reviews & complaints 1543

Filter reviews by rating
5
6152 reviews
4
0 review
3
0 review
2
4 reviews
1
10 reviews
Sort by:

Newest Panera Bread reviews & complaints

ComplaintsBoard
D
11:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread poor customer service

I picked-up an order via the kiosk. At home I noticed that there was no french baguette included. The slip attached to the bag had a circle around "1 French Baquette". I called the New Port Richey store on Little Road. The person I spoke to was curt and rude. I told her I was hanging up because I was throughly disgusted with the phone call. Since when is it okay to be discourteous to customers. I would not be able to hold my job if I treated customers in this manner. Shame on Panera in not training their employees properly. Won't be going back!

Read full review of Panera Bread
Hide full review
ComplaintsBoard
R
5:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread spicy thai chicken salad

12/13/16

I placed an online rapid pickup order for a you pick two combo with the salad being one of my two. The order was quickly made and ready for me to pick up at the correct time but when I got back home and opened the box for the salad, there was no chicken in it. I was would have gone back but it's snowing outside and it's a far walk. I've never had a problem with this Panera before but I think it's a little ridiculous to be paying $5 for a little salad without any chicken. I used my panera card number with the phone number [protected].
Thank you,
Bridget

Read full review of Panera Bread
Hide full review
ComplaintsBoard
H
11:12 am EST

Panera Bread bbq flatbread

I got food from the Mitchell Plaza Panera Bread and half way through eating my flat bread I realized there was a grey hair in it. It was not my hair since I have brown hair so it was obviously someone who works at Panera. This is very gross and caused me to not finish my meal. My soup was perfectly fine, it was just my flatbread that contained the hair.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
S
4:48 pm EST

Panera Bread service

My family and I love panera, we go at least once a week, but last week something that I found extremely inappropriate accrued with a male panera employee and my 16 year old daughter. While my daughter was filling up her cup before we got our food a male employee introduced himself to her as Tyler and proceeded to flirt with her infront of me! Asking her for her phone number and such. She told him she was a minor and proceeded to walk away. I was in complete shock I couldn't say much of anything. He was obviously an adult and she looks very young for her age. She doesn't feel comfortable going back and I don't blame her. The whole situation was very bizarre and we will not be returning to the Dalton Panera. I hope manegment can nip this in the butt before it becomes a real problem.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
T
3:32 pm EST

Panera Bread not getting things right

I went to Panera drive thru, ordered a half turkey on white, nothing on it and mayo on the side, a bowl of broccoli cheddar and bread. I did not get the sandwich. I didn't notice until I got to work later that day. Called and spoke to a manager who was very nice and said she would send me a voucher which she did. Now it's probably been at least two months since this happened . Today I went there and went in side because I don't trust the drive thru. Half a turkey on white nothing on it mayo on the side, a bowl of broccoli cheddar and bread. What I got when I checked was macaroni and cheese instead of soup.I showed them and they gave me the soup. I didn't open the sandwich because I could see it was a sandwich, and it was, with everything on it, no mayo, and no bread. Now I didn't notice this until my lunch time . I'm thinking this is my last trip there because nothing is ever right!

Read full review of Panera Bread
Hide full review
ComplaintsBoard
S
5:57 pm EST

Panera Bread atmosphere

I was trying to work on my Masters thesis while eating dinner at Panera on December 4, 2016 at the Panera in Oak Brook, Illinois. The music is so unreasonable loud that I had to leave because I couldn't think straight. Panera used to be a place I could go work and enjoy myself. Now it's so loud here I don't think I'll be able to come back if this doesn't get fixed.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
D
6:31 am EST

Panera Bread two workers

I had went into the Panera Bread in the Sugarcreek Plaza 6130 Wilmington Pike Dayton Ohio [protected] on Wednesday November 23, 2016 and order a Cinnamon bagel and plain cream cheese while leaving the worker had made a comment to the other co worker saying I was always nasty when I came in saying she didn't like me I come to buy food not to make friends that was very unprofessional of her and I will not be spending my money in any Panera breads again my feelings was hurt and I was not treated fair I'm a black young lady who stand for something and I will not go for the disrespect I spoke with the manager and he was like the lady I was talking about is very mouthy and that was it I was not satisfy him being a manager and that was it and we got off the phone I hope you look into this matter if you would like to contact me my name is Kelly Dixon [protected]

Read full review of Panera Bread
Hide full review
ComplaintsBoard
D
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread unacceptable food quality

On Friday, November 25th I visited Panera Bread in East Windsor, NJ along with my kids. Kids ordered a chocolate chip cookies which they couldn't finish and took it home. When they opened the pack later that evening we found a big long hair baked in along with the cookie. It the grossest thing I have ever seen and the hair was long to have been missed. It's the most unacceptable food quality

Read full review of Panera Bread
View 0 more photos
Hide full review
ComplaintsBoard
M
2:12 pm EST

Panera Bread poor customer service

On 11/25/16 at 3:23:35pm I went thru the drive thru and ordered a BREAD BOWL with tomatoes soup. When I got home it was ONLY the soup. When I called the manager & gave her my check #1342212, she said I only ordered soup. Now I ask you, WHO goes to panera & DOESN'T get the bread? And who pays $5.77 for soup you can get from a can? It's all about the BREAD! She didn't apologize or say I could come in & get the bread. VERY RUDE. I understand people have bad days I myself have had a bad day, my dog died & I had JUST picked up her ashes. You need to teach your managers some common courtesy.

Read full review of Panera Bread and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 27, 2016 2:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

It is absolutely ridiculous to assume no one gets the soup without the bread. What about those who are counting calories? What about those who are gluten free? Just because you feel this way doesn't mean others do.

ComplaintsBoard
C
6:53 pm EST

Panera Bread chpt chx avo melt and steak whte ched pan

Sandwiches didn't really have much of a taste, was unable to determine what they were filled with if hadn't read the menu prior to ordering, was really disappointed, thought was ordering Panini 's. My other complaint was that my free dessert coupon expired, was unaware they expired after so many wks. Always found Panera's a warm and friendly place with good foods, and desserts, this was the 1st meal was unhappy with, even my husband who eats everything was unhappy with sandwiches

Thanks Cheryl G.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
A
12:03 pm EST

Panera Bread told my husband he wasn't welcomed and he had to stop feeding our daughter and to leave the restaurant.

My husband went into Panera just like he does every week. Our daughter needed to eat so he bought her some mac and cheese. The district manager, Ryan came up to my husband and daughter and told him that they were not welcomed there because of an incident that happened over 2 years ago. Mind you he had still been going there once a week for lunch. This was the first time ANYONE had said anything to him. Ryan then proceeded to tell my husband that he needed to stop feeding our daughter and to leave the restaurant. I have never once in my life even saw anyone tell a father he could not finish feeding his daughter because the man simply did not like him. I will never be going there EVER again and i have alerted my friends along with my family about the incident and they stand by me by not eating at that restaurant any longer. Its a shame because our family and friends have gone there for years not to mention used their catering services countless of times. This restaurant is located in the buckland hills mall in manchester, CT.

Read full review of Panera Bread and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 17, 2016 10:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

What was the "incident"?

ComplaintsBoard
E
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread salad with wilted greens

Just paid $47.07 on 4 orders of Pick 2s. All was well except for Two salads with the chicken Fuji apple. The green spring mix had holes and wilted, some brownish and yellow, in other words really bad. Two members of my party went to get their salads changed. The associate referred them to the manager who told them "it's really like that." Really? Would they or anyone eat salad with wilted yellow brown leaves with holes? They even failed to bring our dessert and we had to ask for it. Your receipt said if our orders are not correct we can approach an associate and Panera will give us a free treat for our trouble. Unfortunately we received no treat and no apology.

Read full review of Panera Bread
View 0 more photos
Hide full review
ComplaintsBoard
C
4:47 pm EST

Panera Bread cleanliness of restaurant

Every time I have come into the Panera on 21st St. in Nashville, TN, the tables, floors, and bathrooms have been dirty. I often come to Panera to eat and then study for several hours. Not once have I seen anyone come by to wipe tables or vacuum the floor in the 2-4 hours I spend here in one sitting. The bathroom is always filthy; comparable to that of a gas station. Napkin dispensers are often empty, and the most shocking of all, the baseboard in one dining area is completely off the wall and laying dangerously on the walkway. I would advise corporate to send someone out to this location to check on the restaurant and speak to its manager. I love Panera's, but the poor management of this location is truly giving Panera a bad name. The lack of cleanliness of this location is making me want to go to other restaurants and coffee shops nearby instead.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
A
9:47 am EDT

Panera Bread delivery time

Our office had ordered online with rapid delivery for lunch. We waited an hr and a half when they quoted 20 mins. After still not receiving our food I called and they said the delivery driver was on their way and they would be sending some certificates. After about two weeks I called again because we did not receive anything. I asked to speak to the manager and they said it was busy right now and the manager would call me back. After another week we still had not received a call. So now again am calling today both store and corporate and can not get through. This is very frustrating. How do advertise rapid pick up yet take and hr and a half. I want a call back and to be compensated for this issue.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
T
3:43 pm EDT

Panera Bread I have the worst experience at panera bread merrifield va by one of manager over there

I order my food and drink, they don't have ice tea lemon so I ordered ice tea. They forgot to give me the cup so having one lady I think the manager just gave me a cup without apologizing. But I think it's ok. I didn't bother myself. While pouring my tea, I saw lemon juice near there so I get a little bit for my taste of drink. She said " that's not ice tea " When I said I just get a little bit. But she looked at me as I stole something from store. I ate a lot of times at Panera but this is a horrible experience I ever have, especially from a manager.

Read full review of Panera Bread and 2 comments
Hide full review
2 comments
Add a comment
Will The Real Brenda Please Stand Up
Will The Real Brenda Please Stand Up
Truth or Consequences, US
Nov 01, 2016 11:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, it is always horrible when you get called out for helping yourself to something you didn' t pay for...

Wine Is Good
Wine Is Good
, US
Oct 31, 2016 5:20 pm EDT

This is the most ridiculous complaint I have read in a long time.

ComplaintsBoard
G
7:10 pm EDT

Panera Bread unacceptable food quality

While eating my salad at Panera, I found a dead fly in the salad. When I brought it back up the worker at the time did not doing anything about it. He asked if I wanted him to make me a new salad, but I did not want that. They should have reimbursed me for having that incident happen.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
M
10:06 am EDT

Panera Bread employee

I was there last week and an employee told the lady in front of me he could wait on her at the register down the way as the line was quite long. I did not hear that employee supposedly say (just the first person in line), and followed the lady in front of me to be waited on. But after the employee waited on her he told me if I wanted something I would need to return to the other line which was now about 20 people long. Absolutely ridiculous, their food isn't that great and quite obviously that employee could use some additional training regarding customer service. Also, when I was there the week prior to that I ordered a Frontega Chicken Sandwich that had all of about 3 small pieces of Chicken on it. I went to Culvers!

Read full review of Panera Bread
Hide full review
ComplaintsBoard
H
11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread sexual harassment in the workplace

I worked at this location for approximately 1.5 years. I had a coworker that would sexually harass me anytime we worked together (and even when we didnt, he trained me and the GM made us swap numbers). He constantly rubbed up against me and touch my butt. Then a few times he had his friends hold the walk-in fridge door closed and turn the lights off when we were both in there. The tipping point for me was when he trapped me in my car after a shift, he got into my car and wouldn't get out so that I could leave. No matter how many times I asked him to back off he would continue to harass me. At this time I was 16/17 years old, and he was older. When I finally came to a manager on my next shift, she told me that he "would never do something like that, he has a girlfriend. Your just trying to get attention." After that experience it took me MONTHS to come forward again, I told a different manager who was very supportive and called the GM (Christine). My next shift she came to the parking lot while I was walking in and held me outside for 15min so the guy could finish his shift and leave, and so I was technically late. Then the scheduling manager cut my shifts in half, so he could keep his normal shifts, and I started to go from 4-5 shifts a week to 1-2! Somehow everyone found out and I started to get backlash from other employees, including the first manager that I told. The guy who was doing this to me got no punishment, or in trouble at all, instead he got my shifts. I could no longer go to bread bash, per the GM, so I wouldn't have to face him, but she wouldn't pay me to be forced to miss it. It got to the point where I couldn't get through a shift without backlash from employees around me, and I had to quit.

This was [protected], there is not much that can happen now, but I worry that this could happen to someone else. Someone should never have to be in the situation I was, telling me I made it all up. And even to this day I can't be in Walk-ins or small spaces if a male co-worker is there.

Read full review of Panera Bread and 2 comments
Hide full review
2 comments
Add a comment
B
B
Belinda Priest
, US
Oct 18, 2018 9:48 am EDT

Similar thing happened to me, I was forced to work as a cashier which they knew I hated, rather than on the line. My shifts were changed from evenings which I had worked for more than 3 years, to mornings which interfered with my college classes. I was eventually fired for complaining about him while he still works there and has been promoted. Sad thing was all they had to do was watch the video recordings and they could see what he was doing.

D
D
DJ Ward
Owasso, US
Nov 08, 2020 8:27 pm EST

Can we connect to discuss? I know someone going through this too. Thinking Panera may have a pervasive problem that’s needs to be addressed.

ComplaintsBoard
E
12:20 pm EDT

Panera Bread unethical behavior

I came into Panera Bread in West Chester store #203977 shopping center around 8:00 and my Bacon Turkey Bravo was on the wrong bread. I went to the counter and the manager Tom was on his phone so he did not even here me at first. Then when I got his attention he told me he would get me a new sandwich. When he gave me the sandwich back almost 10 minutes later, it was still on Tomato Basil when I asked for Rye. I asked for a refund & his face got very red. When we went to the counter for a refund he told the cashier "Move out of my way". He needs to treat customers and staff better. This is the first time I have experienced this behavior from an employee at the store. Overall he was very rude and I will not be back.

Read full review of Panera Bread
Hide full review
ComplaintsBoard
D
11:56 am EDT

Panera Bread drastic change in volume of the italian combo sandwich

I have been ordering the Italian Combo sandwich for a long period of time, more than five years, and during my last visit the Italian Combo was at least half the size that I have been receiving. When I questioned the big difference in the sandwich I was advised the sandwich had been changed. I attempted to submit an email compliant but after 2 days of trying I called Panera Bread. The person I spoke with told me the same story, the sandwich had changed. When I explained that it was approximately half the volume she said she really could not do anything. She could only refer me to a local manager and I advised that would not accomplish anything. I asked her how complaints get to corporate management and she advised complaints are referred to the local manager which is contrary to the info on the Panera web site. Good bye Panera - like a lot of successful companies the customer does not count in the end.

Read full review of Panera Bread
Hide full review

Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.

Panera Bread In-depth Review

Overall Rating: Panera Bread is a fantastic choice for a quick and delicious meal. With its diverse menu, excellent customer service, and inviting atmosphere, it's no wonder why this restaurant is a favorite among many.

Menu Variety and Quality: Panera Bread offers a wide range of options to suit every palate. From freshly baked breads and pastries to hearty soups, salads, and sandwiches, there is something for everyone. The ingredients are always fresh and the flavors are consistently delicious.

Pricing: While Panera Bread may be slightly more expensive than some fast food chains, the quality of the food justifies the price. The portion sizes are generous, and the ingredients are of high quality.

Customer Service: The staff at Panera Bread is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. They are knowledgeable about the menu and are happy to answer any questions or accommodate special requests.

Ambiance and Atmosphere: Panera Bread has a warm and inviting atmosphere, making it a great place to relax and enjoy a meal. The cozy seating areas and soft lighting create a comfortable environment for both individuals and groups.

Cleanliness and Hygiene: Panera Bread maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-maintained.

Speed of Service: Panera Bread is known for its quick and efficient service. Whether dining in or ordering to-go, you can expect your food to be prepared and served in a timely manner.

Online Ordering and Delivery: Panera Bread offers convenient online ordering and delivery options. Their website is user-friendly and allows you to customize your order to your preferences. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Program: Panera Bread has a loyalty program called MyPanera, which offers exclusive rewards and discounts to its members. By signing up, you can earn points for every purchase and enjoy special perks such as free bakery items and personalized offers.

Dietary Accommodations: Panera Bread is committed to catering to various dietary needs. They offer a wide range of vegetarian, vegan, and gluten-free options, making it easy for individuals with dietary restrictions to find something delicious to eat.

Sustainability Initiatives: Panera Bread is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. They use eco-friendly packaging, source ingredients responsibly, and support local farmers and communities.

Accessibility and Convenience: Panera Bread strives to make its restaurants accessible and convenient for all customers. They have wheelchair-accessible entrances and seating areas, as well as convenient parking options.

Location and Parking: Panera Bread has multiple locations, making it easily accessible no matter where you are. The restaurants are typically located in convenient areas with ample parking available.

Social Media Presence: Panera Bread has a strong social media presence, regularly posting updates, promotions, and mouth-watering food photos. They engage with their followers and respond to customer inquiries and feedback in a timely manner.

Special Offers and Promotions: Panera Bread frequently offers special promotions and discounts, making it even more enticing to dine at their restaurants. Whether it's a limited-time menu item or a buy-one-get-one deal, there is always something exciting happening at Panera Bread.

Community Involvement: Panera Bread is actively involved in the community, supporting local charities and organizations. They regularly host fundraising events and donate unsold food to those in need, demonstrating their commitment to giving back.

Mobile App Experience: Panera Bread's mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meal, and earn rewards through the MyPanera loyalty program. The app also provides updates on special offers and promotions.

Catering Services: Panera Bread offers catering services for events and gatherings. Whether it's a business meeting or a family celebration, their catering menu provides a variety of options to satisfy everyone's taste buds.

Gift Cards: Panera Bread offers gift cards that make for great presents for friends and family. These gift cards can be used at any Panera Bread location, allowing the recipient to enjoy a delicious meal at their convenience.

Feedback and Complaint Resolution: Panera Bread values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns and ensure customer satisfaction.

How to file a complaint about Panera Bread?

Here is a comprehensive guide on how to file a complaint or review about Panera Bread on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Panera Bread contacts

Phone numbers

+1 (855) 372-6372 +1 (314) 984-1000 More phone numbers

Website

www.panerabread.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Panera Bread?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Panera Bread Customer Service. Initial Panera Bread complaints should be directed to their team directly. You can find contact details for Panera Bread above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Panera Bread. Discuss the issues you have had with Panera Bread and work with their customer service team to find a resolution.