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The good, the bad, and the ugly - discover what customers are saying about Panda Security

Welcome to our customer reviews and complaints page for Panda Security. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Panda Security.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Panda Security's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Panda Security, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Panda Security. Your feedback is an important part of our community and will help others make informed decisions.

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5:35 pm EST

Panda Security Destroyed my info

I recently purchased a panda security internet virus packet from Office depot in Newark DE I submitted a rebate refund for $20 and WAS informed it was received and called several times and was told it was being processed, In July I called and was told that the check would be mailed out on 7/24 it was never received. I called Panda on 8/21 and inquired and they had in their files my rebate from 2009 but denied having my new status alleging they didn't have my information which I found strange they had prior. I believe they destroyed my information for the new rebate and it appears there is now no rebate to be forwarded.

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RETRAIT ABUSIF
, PF
Mar 27, 2011 6:43 am EDT
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Mon logiciel de sécurité arrive a échéance en avril, et je me retouve déjà debité sur ma carte de crédit le 09/03/2011. alors que je n'ai reçu aucun avis, et que je n'ai donné aucun ordre. Je désire avoir des explications! Sinon à quoi sert de payer un logiciel de sécurité, pour se faire arnaquer par celui-ci ?

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commercial
, FR
Mar 29, 2011 9:18 am EDT

Merci de prendre contact à cette adresse : commercial@fr.pandasecurity.com

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commercial
, FR
Mar 29, 2011 9:15 am EDT

Merci de me contacter à l'adresse suivante : commercial@fr.pandasecurity.com

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RETRAIT ABUSIF
, PF
Mar 27, 2011 6:59 am EDT
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LA TRADUCTION DE MON TEXTE CI-DESSUS EST TRES MAUVAISE, AUSSI JE RECOMMENCE .
JE NE SUIS PAS D'ACCORD SUR LE RETRAIT DE MA CARTE DE CREDIT CONCERNANT MON LOGICIEL PANDA SECURITY SANS AVOIR RECU AUCUN AVIS DE RENOUVELLEMENT.

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RETRAIT ABUSIF
, PF
Mar 27, 2011 6:51 am EDT
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LA TRADUCTION DE MON TEXTE CI-DESSUS EST TRES MAUVAISE, MAIS DANS L'ENSEMBLE, ON COMPREND MA DEMANDE.

ComplaintsBoard
U
2:37 pm EST
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Panda Security Fraud/Double Cross

My company entered a resellership agreement with Panda Security, South Africa Branch (Zone) year 2009 to resell the company's product in my Country Nigeria and give technical support to all clients i source.
My company sealed the legal deal (agreement) with the Panda Security (South Africa Office) same year. Since that time, my company bought panda software for many clients and i have been getting my 40% reseller commission from the Panda Company.

[protected] January, My Company gave Panda Company a big deal business for their product to an institution of about $19, 000 with the intent we will get our regular 40% commission from the deal. Unfortunately, Panda SA refused to fulfill the agreement, but sent us mail that we will only have 3.5% finder's commission; we never heard about it before or see it on any of Panda Security business partner, reseller or affiliate agreement.

We mail panda SA our complaint on the 3.5% finder's commission, but we never heard or see from them, but we are 100% sure they may not give the commission.

We are informing other that Panda SA Branch has defrauded and breach our contractual agreement. We are highly advicing others that want to deal with Panda SA to be careful.

I will compile all agreement papers, transactions and communication done with Panda SA on how they treated my company badly.

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Update by usmany
Mar 10, 2011 2:04 pm EST

I entered a resellership agreement with Panda Security, South Africa Branch (Zone) year 2009 to resell the company's product in my Country Nigeria and give technical support to all clients i source.

My company sealed the legal deal (agreement) with the Panda Security (South Africa Office) same year. Since that time, my company bought panda software for many clients and i have been getting my 40% reseller commission from the Panda Company.

[protected] January, My company gave Panda Company a big deal business for their product to an institution of about $19, 000 with the intent we will get our regular 40% commission from the deal. Unfortunately, Panda SA refused to fulfill the agreement, but sent us mail that we will only have 3.5% finder's commission, we never heard about it before or see it on any of Panda Security business partner, reseller or affiliate agreement.

We mail panda SA our complaint on the 3.5% finder's commission, but we never heard or see from them, but we are 100% sure they may not give the commission.

We are informing other that Panda SA Branch has defraud and breach our contractual agreement. we are highly advicing others that want to deal with Panda SA to be careful.

I will compile all agreement papers, transactions and communication done with Panda SA on how they treated my company badly.

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A
3:24 pm EST

Panda Security Refused refund and ignored my emails

I purchased anti-virus security software from this company because they are suppose to be one of the best based on the reviews I read online. I purchased it online and it comes with an instant download. I found out later than I purchased the wrong edition of the software since their description between their products are not that great. I called them to exchange the product. It took me just over 35 minutes to finally talk to someone on the phone and they said I had to fill out a form which they emailed me. I filled it out and then 10 days later they said I filled out the wrong one and sent me a new one. Then I filled out the new one. Then another 10 days later they responded stating I had to buy the correct one and then they will issue the refund on the first purchase. I found this odd. So I did what they said and responded to their email stating I did it so they can refund my money. I got no response. I emailed them again after a week, and still no response and no refund. I emailed again for a third time and finally got a response stating that since I did not respond to their original email within 48 hours, the case was closed. I was so pissed because I did and I pointed it out with the time stamp on the email. Once again no response.

I finally resubmitted the refund form and I got a response from them that since it had been more than 30 days since I purchased the software, I could not return it. I instantly called my credit card company and their wasn't much they could do since it had been more than 30 days.

I am so upset by this. Terrible customer service by this company. Do not but from them!

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Remco NL
, NL
Jul 18, 2011 7:53 am EDT

Same issue here and no response from Panda Software customer service since 2 weeks. Their spam for renewal is also realy irritating, time to switch back to Norton which I previously used with much satisfaction and with good services.

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