The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Collect Pros
bill for magazines never ordered or received
2. (1 mins ago)
Collect Pros
Collections scam
3. (22 mins ago)
GreenStar Home Services
Jeremy Prevost
4. (24 mins ago)
LSBF London Campus
Refund of fees
5. (35 mins ago)
Inappropriate Language

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Panda Security Complaints & Reviews - Refused refund and ignored my emails

Panda Security Contacts & Informations

Panda Security

Posted: 2011-02-25 by    Andygeiger81

Refused refund and ignored my emails

Complaint Rating:  100 % with 2 votes
Contact information:
Panda Security
United States
I purchased anti-virus security software from this company because they are suppose to be one of the best based on the reviews I read online. I purchased it online and it comes with an instant download. I found out later than I purchased the wrong edition of the software since their description between their products are not that great. I called them to exchange the product. It took me just over 35 minutes to finally talk to someone on the phone and they said I had to fill out a form which they emailed me. I filled it out and then 10 days later they said I filled out the wrong one and sent me a new one. Then I filled out the new one. Then another 10 days later they responded stating I had to buy the correct one and then they will issue the refund on the first purchase. I found this odd. So I did what they said and responded to their email stating I did it so they can refund my money. I got no response. I emailed them again after a week, and still no response and no refund. I emailed again for a third time and finally got a response stating that since I did not respond to their original email within 48 hours, the case was closed. I was so pissed because I did and I pointed it out with the time stamp on the email. Once again no response.

I finally resubmitted the refund form and I got a response from them that since it had been more than 30 days since I purchased the software, I could not return it. I instantly called my credit card company and their wasn't much they could do since it had been more than 30 days.

I am so upset by this. Terrible customer service by this company. Do not but from them!
Comments United States Products & Services
Share with others:  
Was the above complaint useful to you?    


Sort by: Date | Rating
 18th of Jul, 2011 by   Remco NL 0 Votes
Same issue here and no response from Panda Software customer service since 2 weeks. Their spam for renewal is also realy irritating, time to switch back to Norton which I previously used with much satisfaction and with good services.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


ATM Security Solutions

RSS Feed
Login close

Forgot your password?