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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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A
4:27 pm EST

Panda Express food

I've never had Panda Express before, but I decided to try it today. First off I ordered the shanghai angus steak, the kung Pao chicken, and the chow mein noodles. The Kung pao chicken and shanghai angus steak only had veggies in it. There was not one piece of meat in either one. And the noodles were dry as powder. I will never go there again. The location was in Mobile, AL. $8 bucks are down the drain.

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Update by Ashleyb90
Jan 28, 2017 4:28 pm EST

I've never had Panda Express before, but I decided to try it today. First off I ordered the shanghai angus steak, the kung Pao chicken, and the chow mein noodles. The Kung pao chicken and shanghai angus steak only had veggies in it. There was not one piece of meat in either one. And the noodles were dry as powder. I will never go there again. The location was in Mobile, AL. $8 bucks are down the drain.

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10:18 am EST

Panda Express teriyaki chicken

I went to panda express for lunch yesterday. The address for this location is 58493 29 palms hwy, yucca valley, ca 92284.

I have always been a fan of panda express, however I had a very bad experience and I don't know if I will ever return. I bought a plate & it was honestly one of the worst meals i've had in a long time. It was so bad in fact, that it made me nauseous and I couldn't eat for the rest of the day. The teriyaki chicken was pure fat and I pulled a rubber white cord out of the center of one of the pieces. It was like 2 inches long! It was awful.

We took it to go, and I was on a scheduled lunch break, so unfortunately I could not take it back to the store. I am hoping to get refunded for my meal as it went straight in the trash.

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12:37 pm EST

Panda Express angus beef bowl

I wasted my time and my money going to their restaurant since the item that I ordered was not at all what I received. I ordered the steak that had the asparagus with it and when I got back to work I found there was no asparagus it was instead of beans. What a let down. Even more of a letdown is what I got when I called and there was green beans instead of asparagus like the picture on the menu showed. The girl's response was that the recipe had been changed a long time ago. Funny since that was the first time I had ever seen that item on the menu and decided to try it. Never again. Matter of fact I won't be going back. Sent them an email, and all I got was smoke blown up my you know what...what a waste of time and money.

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10:47 pm EST

Panda Express service

I was hungry. But i really need to use the bathroom before i ordered. I couldn't hold it. The workers you had refused to let me use it. Because they cleaned it. So i went to chipotle next who kindly let me use it and i ordered seven meal menu from them instead. The panda express that refused me to utilize their restroom was between 9 pm to 1030 pm 12/10/16 in 9659 Milliken Ave, Rancho Cucamonga, CA 91730. My contact I'm Bernard Vitug a Filipino Moroccan [protected] i live in San Diego CA. I hate your place. I never want to go to another Panda Express. I feel so rejected and awful about your workers

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3:16 pm EST

Panda Express product not prepared the same, product cold, dissatisfaction in product

The incident occurred on December 5, 2016 at approximately 7:00 PM. When I arrived at the restaurant, and waited in line for approximately 20 minutes. This was unacceptable because there were only two people ahead of me. However, the representative was waiting for menu item to be cooked. When I was served, the item I wanted appeared to be old or not fresh. When I requested for my item to be cooked fresh, representative indicated that the item was fresh. She stirred the item as if the freshness would be replenished. She prepared my order (provided extra). When I arrived to a friends home, approximately 5 minutes away, and open my container, the food was extremely cold, the taste was unacceptable, and unpleasant looking(old). I discarded product nd will not return to panda.

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8:12 pm EST

Panda Express fortune cookie

On December 5, 2016 my friends purchased some fried rice at a Panda Express located at Old Dominion University for me as a gift. After devouring my delicious rice, I excitedly went to consume my fortune cookie and read my fortune. To my disappointment I realized that there was no fortune in my cookie! It was no where to be found. I was devastated. It would behoove you to make sure that there is a fortune in every cookie because finals are coming up and I was expecting my fortune to relieve my stress. Thank you.

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8:12 pm EST

Panda Express dinner for 2

I made an order at 6:30pm to be delivered by 7:30pm. By 8 pm no one had showed up and called t check where the food was. The manager picked up and said that no one picked up the food and that I should call GrabHub what happened and did not want to take responsibility. GrabHub took a long time to find the order and called Panda Express and 3 drivers to know about, then she claimed to have cancelled it.
1h later driver shows up with an order that was cancelled then calls another hour later.
I called GrabHub again and they called Panda Express (5 hours after the original prder). Panda Express did not want to take responsibility for the delays and my card was charged 3 times. No one in customer service picked up to help and I am here watching my statement for duplicated charges for food I did not have.

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12:13 pm EST

Panda Express food

On 11/15/16 around 7 pm I went to Panda Express (1168) and ordered a 3 meat plate. You were out of Mushroom Chicken and Tso Chicken. I was told it would be 5 minutes. I waited 15 minutes for the Tso Chicken and was told it would be another 4 minutes on the Mushroom Chicken because they were on one Burner. They offered me a different meat but there wasn't many to choose from. He gave me a free soda and that was it. I've NEVER had any bade experience with Panda Express. I love Panda Express until this happened.

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12:19 pm EST

Panda Express not being able to purchase food at opening time

On Sunday 11/13/2016 I had gone to panda at 10:30 am in Fairfield, ca to pick up some rice and chow mein for a lunch party I was having. I had called the previous night and was told no problem that they opened at 10:30 am. When I got there the doors were locked and an employee came out and said, there was no one there to get into the safe for the registers, and they were waiting for them. Well I couldnt wait so I was going to Vacaville, so decided to go to the Vacaville Panda. Well the same thing happened doors were locked and they too were waiting for a person to come and open the safe so they can open? I don't understand does the same person manage both the restaurants? or is this a coincident, I was very disappointed. management in both places not very responsible.

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1:11 pm EDT

Panda Express the employee

The drive thru was rude. Stuckup . didnt anything but how much the cost was. Didnt ssy have a nice day nothing. I ask for more sauce and she acted like a female dog nose in the air. Name was jade f . drive true san dimas ca. I go here alll the time but this women was rude!

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Update by Panda express 👇
Oct 14, 2016 1:38 pm EDT



Panda Express
Panda Express Contacts & Information
Posted: Oct 14, 2016 by  Panda express 👇
The employee
Complaint Rating: 
Contact information:
Ssn dimas California, United States
Pandaexpress.com
The drive thru was rude. Stuckup Didnt say anything but how much it cost.Didnt say have a nice day, nothing. I ask for more sauce and she acted like a female dog nose in the air. Name was jade . Drive-thru San dimas, ca. I go here all the time but this women was rude!

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6:02 pm EDT

Panda Express melissa from panda express wrongfully accused me of stealing some soda. I felt attacked and angered by her accusation and called for the mangager.

Santos the Manager stated that he would be speaking to her and agreed that all I had in my cup was water. This is the second time Melissa has confronted me with a false accusation and I want it to stop. I believe she does this because of the color of my skin and for no other reason. I want an apology and feel that she is out of line.

Thank you,

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11:43 am EDT

Panda Express orange chicken

Recently I purchased an orange chicken and rice bowl for dinner at Panda Express. While eating I bit down on a pebble. Immediately I felt several other rock-like items in my mouth and realized I cracked my tooth. I collected the food, hard objects, and receipt and immediately told my family including my father, mother, wife, and two daughters what happened. I had just been to the dentist but I quickly scheduled another appointment to have them assess my tooth’s damage. It turns out I needed my first and only crown. My dentist also said there could be more permanent damage to the roots but he will not know right away. Soon after my appointment with my dentist I contacted the corporate office for Panda Express to let them know, give them the itemized cost for the crown, and ask them to pay for my damage. After several weeks I decided to pursue it again and continued calling and writing e mails. After approximately 45 days the person working on my claim I was able to obtain that Andrew Salcido was assigned to may claim. After multiple voicemails and e mails he finally responded. They asked for several items including an x-ray of my tooth before and after the break. I provided both and the notes from my dentist. I asked if they was anything else necessary was told we will let you know by the end of the week. Several weeks passed and I continue contacting Andrew without response. In late August I received a letter from Andrew Salcido that Panda Express was denying my claim. I also went into the store and spoke to the manager. I showed one of the objects from the food and my receipt and receive one follow up call from Vi Doan who claimed she would look into this but have not heard from them since. My intention is to fight this until I receive only what I am due which is the cost of the crown.

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4:08 pm EDT

Panda Express customer service

I visited panda express (Sunset hills, missouri location) yesterday and today (9/5/2016 and 9/6/2016 respectively) and was absolutely appalled at the difference in service I received.
My first visit was with a friend of mine who introduced me to the chain. He ordered first and politely requested that a particular selection be made fresh for him as the option displayed had clearly been sitting there a while. He was accommodated immediately and was served with a smile. I ordered my food and we were both equally pleased.
The very next day I decided to return and order the item my friend had ordered the day prior. I noticed that the dish had mushrooms and politely requested that a fresh order be made for me as I am highly allergic to mushrooms.
The employee at the counter turned and asked the acting manager (Antonio) and his response was, "just pick around the mushrooms when you serve him. " I repeated that I was highly allergic to mushrooms and couldn't eat food that had been mixed with the mushrooms and again requested a fresh serving be made without mushrooms.
His response was shocking... "we aren't allowed to do single servings. "
Well now i'm mad because either he is clearly lying because he happily accommodated my friend the day before for a request that wasn't nearly as serious as mine, he is lazy and didn't feel like doing it or simply decides to make up corporate policy as it suits him.
I said, "well that's simply not true because you made a fresh order yesterday for a friend of mine while I was standing here and there was no mention of any problem whatsoever. " his response was simply that he wasn't going to do it.
So I sat and watched my friend eat as he had already ordered and to add insult to injury, antonio carried on a ten minute conversation with another cook mocking my request and how maybe they should just have to make every order fresh for everyone in a very sarcastic tone - loud enough for me to hear out in the seating area.
It's one thing when company policy dictates actions within a company, but it is entirely another when employees set policy on the fly, mock customers publicly and give a bad reputation to the company that they are representing.
Antonio was spectacularly unprofessional, unaccommodating and outright rude. He has no business interacting with customers and ought to be ashamed of how he represents his employer.
It is entirely because of his unprofessional behavior and his lack concern for customers that I will not visit a panda express again.

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tracyp23
, US
Oct 02, 2016 11:21 pm EDT

Panda Express does not custom make dishes for customers. If you didn't want mushrooms, you should have order Teriyaki Chicken or one of the other half dozen chicken dishes they sell without mushrooms. If a dish has been sitting out for a while a new tray will be made to replace it, but it is not custom made to your specifications (ie without mushrooms) just for you.

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11:48 am EDT

Panda Express chow mein

restaurant #0765 san diego ca [protected] date 8/17/2016 server yacqueli c total amount $19.01 1 chow mein kung pao ckn grill teriyaky ckn plus 1 chow mein orange ckn kung pao ckn plus 2 small drinks complaint to server she replaced to white rice but we came to panda for good food not second class ### especialy for $20 panda express did not changed the complitely full chow mein that they were serving the custumer with they after notifide of the burned show mein the were serving continued to serve customer with burned chow mein they were inconsiderate and knew they were serving ### to paying custoners shame on you panda express

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10:59 am EDT

Panda Express small portions/uncaring manager

7/16/16 Taylorsville, Utah store #0611
My husband and I each ordered the 2 entree meals and were so disappointed in the smaller portion size. My brown rice was not cooked thoroughly either. I went back to the counter to order another entree and complained to the manager who was serving me that we were still hungry. She just smiled and said that's why people usually order the 3 entree meal. I said we've always gotten full on the 2 entree and she replied you only get one scoop (our scoops were not full). She discounted that extra entree purchase. How about just offering a free entree or something on our next visit! By the way we won't be going back anytime soon. I went to the counter to order a 2nd extra entree because we were still hungry and just paid full price through a different server that helped me. In the end we paid just over $30 dollars for the meal described with small drinks. Now thats a rip off for fast food for two people!

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tracyp23
, US
Oct 02, 2016 11:27 pm EDT

Managers at Panda do have to manage the amount of food that is served. There are specified portion sizes. Occasionally you will find an employee there who gives larger portions, however once the manager takes notice of that, that employee is likely to be reprimanded. Managers have to answer to corporate and if "food cost" is too high, corporate will reprimand the manager since they are responsible for limiting food cost as well as labor cost to boost profits. If you don't like that, go somewhere else.

Wine Is Good
Wine Is Good
, US
Jul 18, 2016 5:43 pm EDT

People are so used to being gluttonous pigs these days that normal portion sizes seem small to them. A sad state of affairs being that most people in this country are obese.

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2:15 am EDT

Panda Express terrible rotten food!!

Panda Express food is absolutely terrible, so don't waste your money here! I ordered some vegetables and chicken and food was so lousy that I could not eat it! First of all there were lots of vegetables and some of them were rotten. And there was almost no chicken on the plate, only two small pieces and it had that terrible smell! This is the worst fast food restaurant ever! I so regret that I've wasted my money. I will never eat at Panda Express restaurant again!

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12:24 am EST

Panda Express food preparation

This is the WORST Panda Express I've ever been to (and I've eaten at quite a few) ! I went there tonight near closing; 8:47pm. I ordered string bean chicken and asked for extra onions. There was no string bean chicken on the buffet so he had to make a small order just for me. So, I get my food and there are only like 3-4 peices of onion in the box. I ask the mgr about it and she tells me they cant give me extra onions. I always order the same thing at other Panda Expresses and never have an issue. The workers at this Panda always have an attitude like theyre doing you a favor by serving you food. They are rude and the mgr is just as bad. The food rarely looks fresh; especially near closing time. I wish there was another Panda nearby so when I'm craving string bean chicken I wouldnt have to deal with the assh*les at store #1500! I'm done patronizing this store. It's obvious customer service is way, way, way down at the bottom of their list on how to treat customers... right below the importance of store cleanliness! Did I already say this is the WORST Panda Express I've ever been to ?

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5:00 pm EST

Panda Express forced to wait 30 minutes due to a small request

I asked the server if I could get vegetables as my side dish along with the teriyaki chicken main dish and if I could have my vegetables chopped up a little more while they were chopping up my chicken dish. Instead of chopping up the already cooked veggies for me on a small cutting board they told me I'd have to wait for that request to be dealt with. Thinking it would just be a matter of minutes I agreed to wait. As I waited and waited and waited they served and took payment from at least a dozen more customers. They said they could not chop up the already cooked vegetables for me, they had to chop raw ones and have them cooked separately as a special order. They made me wait at least 30 minutes while I was on my lunch break from my place of employment because they said it's against their policy to chop already cooked vegetables for their customers. I'm very disappointed in the service I received and the length of time I was forced to wait.

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3:33 am EST

Panda Express horrible service

1/6/15 server= daisy c. Was waiting in drive-thur for 25 mins, and still got my order wrong. Horrible service! this is not the first time. I ordered 1 bigger plate. With side of veggie spring rolls. After 25 mins of waiting in drive thur, i finally got to the cashier, say says to me that they just put the spring rolls in. And would be another 5 mins.. Told her nevermind, i was late to work. I was furious! horrible service. Please make this right, i am tired of your employee mistakes. Do something about it!

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7:19 pm EST

Panda Express rude employee/ very long lines

Hello, I wrote about this on the yelp page but I need to make sure you read what my complaint. I don't know her name but she's a slender woman, Latina, with curly hair at your Van Nuys and Burbank location. Each time I visit this Panda Express location, the lines are long, I mean it's taken up to 20 minutes for me once to get to order my food. At each of those times, that woman is working. She's rude each time as well, gives attitude and at times gets the orders wrong. She gives no apology fir the long line and instead gives attitude. All I ask is that you properly train her to do her job or get another employee. She's negatively affecting this Panda Express location. Thank You.

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Contact Panda Express customer service

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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