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Pall Mall Cigarettes
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
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www.pallmallusa.com
www.pallmallusa.com

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1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pall Mall Cigarettes reviews & complaints 291

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Newest Pall Mall Cigarettes reviews & complaints

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J
9:31 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Pall Mall Cigarettes missing smokes

I just brought two packs of smokes pall mall menthol large and there was only half a pack there would great appreciate it if something was done for me. I have been a smoker since I was 18 yrs I am 52 now . My emails jenniferlevere.[protected]@gmail.com would like you to reply back asap.

thank you
jennifer levere

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Noemi Szuromi
Hastings, GB
Jan 28, 2015 7:11 am EST

My name is noemi and as I rolled a roll up I found something hard when I realized it was mouse droppings please get in contact otherwise I am gonna take this further it's disgusting !

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CHRISTY SMITH
HUNTSVILLE, US
Jun 19, 2013 11:46 pm EDT
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CYANIDE SAM BIO/CHEM TERRORIST (white) GROUP WORKING IN FOOD AND WATER PROCESSINGS IT STARTED IN GA SUGAR PLEASE TEST CIG FOR RICIN/SIRIN I HAVE FOUND CIGS WITH RICIN IN THEM MARLOBORO AND PALL MALL

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donnamia07
Stockport, GB
Jan 11, 2013 12:19 pm EST

I have been smoking pall mall for a number of years now and the last few packets ive bought the minority of cigarettes have large twigs in them. They burn down the paper and waste half the cigarette. Not impressed as cigarettes are not cheap.

ComplaintsBoard
C
1:16 pm EST
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Pall Mall Cigarettes dry tobacco

I brought a pouch of rolling tobacco from my local wine and spirts shop I have brought lots of packets of tobacco from there in the past The one packet i brought today was sealed but the tobacco was very dry which is not the usually product to be as it has before every time before the wine and spirits shop where i brought the product they surgested to email or ring the u
could some one please contact me with the results of why this happened
email [protected]@live.co.uk
tel [protected]
write claire simmonds
Flat 1 224-226 Hornby road
Blackpool
Lancs
fy1 4hy

thank you

claire simmonds

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5:22 am EST
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Pall Mall Cigarettes loose filters

I have recently perchased several packets of Pall Mall king size red where the filter has dropped of well before finishing the cigarette.This has caused me to burn a whole in a sweatshirt as well as a dressing gown.My partner has also ruined a blouse for the same reason.I have smoked Pall Mall for many years and have up until now been a satisfied customer, however lately have not been satisfied at all.

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K
2:04 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Pall Mall Cigarettes packed too tight

I've been a long time buyer and buy a pack of your cigarettes a day. Recently there has been an issue with how tightly the packs are packed. I really don't appreciate that every time i open my pack and go to take the first cigarette out and the filter rips out and ruins one of the 20 cigarettes i just payed for. I'd really appreciate if you could fix that.

Thank you,
Long time customer.

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Mack99
, US
Mar 24, 2014 7:28 am EDT

LOL, don't you know how to open a pack of cigarettes. After you remove the foil from one end of the pack, tap the pack against your fingers with the open end pointing down. After a few taps the cigarettes will be out enough to pull one out without damaging it. BTW, I quite smoking 10 years ago, you should too. Good Luck

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Geoff Davis
Ottawa, CA
Mar 24, 2014 7:03 am EDT
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The cigarettes themselves are also too tight now. It's difficult to get a normal drag of the smoke. I've taken to leaving a few out of the pack at a time to let them get a bit stale and looser and it's still a problem. I now roll them in my fingers to allow some of the tobacco to spill out. It's become a burden and I'm wasting money. I smoke Pall Mall blue king-size in a small (20) pack but am now currently looking for a different brand.

Geoff Davis
Ottawa, Canada

ComplaintsBoard
S
12:08 pm EDT
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Pall Mall Cigarettes 19 # when theres suppose to be 20

I bought a box of 20 pall mall ### down woodall in welwyn garden city, got home and opened the packet and there's only 19 in the box!surely this is unfair and something should be done about this especially as there a lot of money ### nowadays!could u please get back to me on the number above thank u! sue

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TommyG123
Alcester, GB
Jan 01, 2014 5:06 pm EST

Why are you all complaining of being ripped off!? Surely if you were sensible people, you should stop smoking altogether and it would save you large amounts of money a year. I also now for a fact that it is a legal requirement for the cigarette producers have to place the number of cigarettes included in the box on the packaging. This is just food for thought. Don't smoke and you not only save money but you may live a bit longer as well!

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Dorisbird
Tonbridge, GB
Sep 24, 2013 2:43 pm EDT

I agree with this post ! I have just bought my weeks worth of Pall Mall cigarettes, which are now Click ons, to find that there are only 19 in the packet for SuperKings variety. There is nothing on the packet to say there are less than 20 and the news agent was also unaware ! This is a rip off !

ComplaintsBoard
L
10:16 am EDT
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Pall Mall Cigarettes quality

recently I have bought packs of Pall Mall 100 Menthol and have totally been disgused with quality made, the smoke does not burn at all, filter seems guttless, I also bought a pack that it burned like a cheap smoke would. I have always smoked Pall Mall and because they burn slower have enjoyed smoking them. I wanted to contact you also about I always see specials in stores and by mail on Marboro but never pall mall (Why is this) I tried to return the smokes due to defect but they wouldn't take them back with reciept so I have tossed them from disappointment. Is there a solution to me getting my 4 packs back? Didn't want to post a review til I contacted you first to resolve.
My Address is 313 Harrison rd
Burbank Wa 99323

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10:43 am EST
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Pall Mall Cigarettes unhappy

i went and brought pall mall 40s blue and some of the smokes the filter had come off so i had to use rolly papers just to smoke them i am not a happy person right now i have always brought pall mall 40s if this keeps happing i will change brands please fix the problem if you need to contact me my number is [protected]

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Pall mall kings
Enterprise, US
May 09, 2015 8:43 am EDT
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Having same problems with short reds about a pack out of every carton

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ccpconnor
Gretna, US
Dec 30, 2013 7:57 pm EST
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Today I opened the third pack of cigarettes from a carton of blue Pall Mall. The first pack had one cigarette with a tear in it about an inch from the end you light. The second pack I opened also had a cigarette in it with the same type of tear in the same place.
The third pack had three cigarettes with the same type of tear in the same place. Don't like to complain, but feel like the company needs to know these things, you can't fix a problem if you don't know about it. Will be very upset if the number of faulty cigarettes per pack continues to grow.

ComplaintsBoard
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3:08 am EDT
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Pall Mall Cigarettes torn up paper

I have noticed the last few cartons of cigarettes that I have bought have had cigarettes in them that the paper was torn up on several of the cigarettes! Is this normal? If it is then I will start buying a different brand that I have never had this problem with.

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12:55 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pall Mall Cigarettes - filters

I have been a smoker for a few years and I have gotten to enjoy Pall Mall smokes. I bought a pack last night at a local Mac's store and with a few of the smokes, the paper around the filter has come loose, making the filter useless as i get smoke straight from the burning tobacco. I know that there are many harmful chemicals put into cigarettes and I know...

Read full review of Pall Mall Cigarettes and 23 comments
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11:24 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pall Mall Cigarettes - fsc cigarettes

These FSC cigarettes are garbage. I can no longer enjoy any of your lousy cigarettes. Phillip Morris and all other cigarette makers no damn well that these cigarettes were made only for the sole purpose of forcing smokers to quit. They are NOT more fire safe...they are less fire safe, due to the fact that the ashes get heavy and fall off the cigarette every...

Read full review of Pall Mall Cigarettes and 11 comments
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M
6:26 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pall Mall Cigarettes - bad tabacco

our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.

Read full review of Pall Mall Cigarettes and 114 comments

Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

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Contact Pall Mall Cigarettes customer service

Phone number

1-866-756-9287

Website

www.pallmallusa.com

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