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CB Contractors and Consultants Review of Pacific West Roofing
Pacific West Roofing

Pacific West Roofing review: BAD ETHICS--FALSE WARRANTIES 1

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4:14 pm EDT
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I've decided to make sure everyone knows how badly you can be taken advantage by companies that promise a solid warranty. I also want to add I've received more complaints from friends of mine that got estimates to replace their roof stating that Pacific West Roofing uses slander and bad mouthing against other companies to try to earn business. They obviously can't hold up to their own contracts and feel they have to speak unethically about their competition. In my friends' minds it makes them look horrible. You don't need to talk horrible to be in business. My friends will not use Pacific West Roofing for their new roof as they are not trustworthy. Here is my experience with them...YOU EARN 1 CUSTOMER AT A TIME BUT YOU WILL LOSE 100'S IF YOU CAN'T BE ETHICAL AND GIVE GOOD SERVICE.

In 2006, Stan with Pacific West installed WetSuit spray coating membrane on a commercial building in Forest Grove, OR, with a 10 year no-leak warranty. In 2010, I contacted Stan about large bubbles showing up on the roof and it looked like the coating was losing adhesion. Stan's response was: "don't worry, it's not leaking". Over the last 2 years I have contacted Stan numerous times about the coating failure and the manufacturer Neptune Coatings. I was promised by Stan and the manufacturer that they would fix the bubbles and remove some of the failed coating, which never happened. Since then, the roof coating failed, the roof is leaking, and I have 4 unhappy tenants in the building with interior damage. We have decided to install a new roof and will never use Pacific West Roofing again. What happened to my 10 year warranty?
DON'T USE PACIFIC WEST ROOFING. THEY ONLY CARE ABOUT THE NEXT CUSTOMER NOT THEIR CURRENT CUSTOMERS!

1 comments
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Alan1950
, NZ
Aug 10, 2018 11:11 pm EDT
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You will find that the controlling company of Neptune Coatings - Harco Group is the issue. They do NOT stand behind their product, let their applicators and distributors down and do not stand behind their warranties. Harco Group out of Belgium are not honorable. ALL decisions made by Neptune Coatings are by Harco, and 1 person only makes all the decisions, and that is the major shareholder. NO ONE ELSE is allowed to make a decision. They should be band from being in any management control of a company. The product is good, Harco management is the issue, or it maybe they have financial issues