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2.3 49 Reviews

Pacific Sales Complaints Summary

16 Resolved
32 Unresolved
Our verdict: Engaging with Pacific Sales, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Pacific Sales reviews & complaints 49

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1:35 pm EDT
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Pacific Sales terrible service

My parents bought a washer and dryer from Pacific Sales because of the sale price. Don't bother! The money you might save on the appliance you lose in the waste of time and energy you will spend in wasted time and wasted phone calls trying to get them to deliver your product and properly install it and return any calls or answer their phone. Worst service ever experienced by any company hands down! Not only was the washer and dryer not delivered on the day promised not once, not twice but three times, when they finally did show up on the third missed appointment by them, they had the wrong appliance. Then it took another several weeks for them to return with the correct appliance. When they installed it, they did not install it correctly. My parents made several appointments for them to return and install it properly which again they never showed up for. Not only would they make a scheduled appointment and not show up, they then either would not answer their phone, or when the sales guy would finally answer and PROMISE someone would come by the end of the day guess what? NO ONE SHOWS UP. My parents had to travel more than an hour from their main home to their second home where the unit was to be installed more than five or six times. They are elderly so it is not easy for them to do this much traveling for no reason. They would travel to the location, NO ONE WOULD SHOW UP as promised, no one would return their calls or answer their phone, so not only did my parents completely waste their time and energy driving back and forth to get this done, my father missed several days of work waiting around for someone to show up and despite all of their false promises no one would ever show up. I have never in my life heard of such an unprofessional company with the poorest of service and the unfriendliest of people on the phone. Finally when one particular woman received the 10th call from my parents asking where the person who was supposed to arrive was, despite that this is several weeks after promised services and more than two days after the initial promised appointment and my parents waiting around for THREE DAYS for someone to arrive (despite they keep saying oh yeah, we are on our way and no they weren't) the sales woman had the NERVE TO TELL MY MOM she was being rude. Are you kidding me? What do you expect after such a circus act of horrible service and lies. To be kissing your butt! No lady, you should be apologizing for such horrible service and then to turn around and insult the customer? Ridiculous! We will NEVER EVER EVER use this company again for any purchases and will tell EVERY SINGLE PERSON we know about it, including the Better Business Bureau. This company is nothing but horrible service and lying agents who do not deliver what they promise and do not follow through. God only knows how long the appliance will last, because if it ever breaks down I can guarantee you they will not be there to fulfill their warranty. LOSER COMPANY!

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rippy6
menifee, US
Sep 26, 2011 6:48 pm EDT

The above comment regards Pacific Sales Temecula Ca.

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rippy6
menifee, US
Sep 26, 2011 6:45 pm EDT

On 6/16/11 we purchased a Kitchen Aid side by side from the Temecula store after it was delivered we noticed the doors would slam shut so hard that the containers in the door would rattle and 2 even broke after 4 calls we finally got a service rep to come out, adjusted the legs and told us that was all he could do also the fronts of the drawers would come off when you tried to pull them out this has been going on now since June and the manager refuses to do anything so we are stuck with this lemon that we bought in good faith, since then we have bought a dishwasher and Range from Lowes with no problems beware of this store.

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1:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pacific Sales employees

The Corp. Headquaters does not treat their Older employees right. Mike Rhodes and Phil Lee are mean spirted people. All of the Older employees have been fired and their managers either let go or demoted.

Don't shop there!

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PacificSales
Torrance, US
Dec 23, 2010 11:57 pm EST

We value the contributions of all our employees and have a diverse workforce. We also have very low employee turnover and a tenured workforce that exceeds industry standard. Pacific Sales employees are expected to model the company’s ethics and values and provide superior customer service based on knowledge and experience.

In addition, Pacific Sales is offering employment opportunities with many new positions. We work hard to attract and retain a diverse workforce for those who are interested in working in a fun filled, exciting and progressive working environment.

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jmaaax
ANAHEIM, US
Aug 22, 2009 5:10 pm EDT

Pacific Sales upper management has no clue. My wife and I had a combined 40 years working there. We both agree they are the most miss managed, twenty something oriented, misfits in the busines. I would highly recomend shopping any where but there.

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12:53 pm EDT
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Pacific Sales failure to follow up on complaints

Everyone makes mistakes; all companies at times have less than perfect customer service. But Pacific Sales, after several weeks, has not even responded to a letter a wrote them about a problem with my delivery. (They kept me waiting over six hours, telling me they were coming, and finally called to say they weren't showing up.) I keep getting a busy signal when I call them. It's too bad, because in the store I got excellent customer service. I hate to see another company go broke and put innocent workers out of jobs because of poor management.

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4:11 pm EDT
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Pacific Sales worst store, service, ethics ever

UNBELIEVABLY HORRIBLE. Sales people who will sell you a bill of goods then not support the order. Sales people who don't care and don't know what they're talking about. No returned phone calls, even for a $12k kitchen appliances order. Broken appliances delivered, no help. Multiple transfer voicemail with people who can't help you and don't care. Complete apathy and rudeness. Must be a terrible place to work for, because everybody incompetent and doesn't care. NEVER SHOP HERE! YOU WILL REGRET IT!

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3:06 am EDT
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Pacific Sales bad service

Beware of Pacific Sales!

We recently purchased over $10, 000 of appliances from Pacific Sales and, as you would expect, the salesman (who happened to be the manager (Randy) took care of us prior to the sale.

Once we finalized the purchase we waited at home for the installers. To make a very long story short, they ripped up our beautiful hardwood floors bringing in the refrigerator. When we contacted Randy, he told us he would have a company contact us the next day to come repair the damage. We explained the urgency due to a big party we were having within the next week. He didn't follow-up. We had to. Now that he's made the sale, we're no longer important to his business.

We are still waiting for the Pacific Sales to take care of the problem THEY created! We ended up having to purchase a $700 12 foot runner to cover some of the damaged flooring. God help us if we have any problems with the appliances now that they're in!

On a good note: the installers that installed all other appliances were wonderful and I would highly recommend them - Peerless Installation out of Orange County.

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Robin Campbell
La Mesa, US
Mar 10, 2009 1:11 pm EDT

I also have had problems with this company ...but with delivery and customer service. I am still waiting for my 4, 000 tub to be delivered. They never answer their phones The company holding my tub has 4 others that they are still waiting to get to them for delivery. They never call them back...so they can set up delivery to the customers.
As of right know they have had my tub for 8 days waiting to be delivered to me...so there is sits as they e-mail, phone and fax that they have 4 tubs to go out.
I finally went through to the company that has delivered it from At. Georgia...they are going to see if they can skip them and send it directly to me. I would wait if my contractors were not wanting to finish the job. Also need to get the tub in before they can finish paining my house due to glass blocks going in after the tub. It has been 3 weeks since ordered. I think I am more upset that they never answer there phones.
And seldom return calls. However I do want to add that there store is very nice and the salesman that helped me was great. It is customer service I have my issued with. Funny it was less time for the tub to be made(yes special made to my orders) from MTI and get delivered from Georgia than it is to get it delivered to my home an hr away...good grief.

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Carrie
,
Oct 31, 2008 12:52 pm EDT

$700.00 for a runner that's crazy. You could have spent that money to repair your floor. Then sent the bill the delivery company. ###S!

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2:17 pm EDT

Pacific Sales horrible customer service & follow up

August 2, 2008: Pacific Sales Service is a JOKE! We bought the most expensive Bosch dishwasher in the product line... almost $1, 600 (the unit was delivered defective out of the box; the digital display was not working). A Pacific Sales APPROVED Installer came out and installed the unit only to find that once he turned it on... the functions of the LCD Digital display were not working. We were unable to run wash cycles as we could not tell what mode the dishwasher was in. When we called Pacific Sales to report the issue. We were told that we would have to wait a week for one of their Authorized Repair Contractors to come out. We were given a date and a specific window of 12:00 PM to 6:00 PM and advised that we needed to be available when someone arrived. On the day that they were supposed to come... know one showed. We called the number that was given to us and were told that they had no record of a repair ever being scheduled. Even worse, we were told that they did NOT repair Bosch (how is it that Pacific Sales Service could make an appointment for us (while we were on hold) with their own Geek-Squad and never mention that it was a Bosch dishwasher that we need repaired to their own service. After waiting all day for no one to show, and then being told that they did not repair Bosch appliances- we once again called back to Pacific Sales (818.737-2900), Woodland Hills Branch. They told us that they would schedule the replacement of our new dishwasher with a different company/installer, and further told us that it would be another four days before they could come out. Well guess what, the same deal happened again.. we waited... no one showed. After being stiffed a second time we called to speak to the Woodland Hills Store Manager (a Steve Baker). Mr. Baker promised us that he would personally make sure that our issue was taken care of and that a new replacement would be delivered and installed/no charge. By this time it had almost been a month of waiting... with no working dishwasher the whole time. Well, a new installer came with a replacement dishwasher... and while installing the dishwasher they BROKE the brushed metal front handle. They (the installers) would not take the newly installed unit out... instead, they (without our knowledge) ordered replacements parts... which ultimately arrived via UPS a week later. When the parts arrived there was no documentation or instructions on what we supposed to do with them... you would have thought someone from Pacific Sales would have called us to set up a new appointment or at the very least to let us know that they were aware of the latest issue. When we called Pacific Sales to ask what the status of our installation was... we were told that someone would be calling us to come take apart the new dishwasher (the entire front panel and its digital electronics) would need to be accessed/removed in order to get to the front door handle. The person in service (her name was Cristina, [protected] Ext. 8607) would not authorize a new working replacement be sent. Instead, she comment that if we wanted to sue them, "then to go ahead and give it a shot". WELL WILL NEVER DO BUSINESS WITH PACIFIC SALES, OR BEST BUY EVER AGAIN. BEWARE OF BOSCH DISHWASHERS... There seems to be a quality control issues with Bosch, as we have not been able to turn one on without there being a problem. PACIFIC SALES has the worst customer satisfaction we have ever seen... the store we bought our Bosch at was: Pacific Sales - 6100 Variel Ave Woodland Hills, CA [protected].737-2900) - Your best bet is to go to the store down the street (on Variel)…

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4:38 pm EDT

Pacific Sales Terrible customer service

Stated a 1pm delivery time, and showed up 11:40am. Left a message on my machine stating it would be $75 to redeliver. Every time you call you get a message machine to talk to the salesman. Customer service said too bad, that's the rule and we do not have 1pm delivery times. Salesman promised a redelivery the same day and no one showed up. Salesman again promised 10am deliver for the next day and again no show. 10:30 Sales manager calls and says a special delivery is being made and you will have it in 2 hours, (noon - 12:30) plus the delivery manager will call you in 10-15 minutes to confirm. Guess what no call and no delivery. I call 12:30 and cancel the order with salesman and sales manager. I go out and 2 hours later Pacific Sales tries to deliver the appliances. I was not home. I get home and there is the $75 to redeliver message and one from dispatch saying we made a special trip for you, where are you? I guess I was to use my psychic powers to know they were delivering at 2:30? Manager and Sales Manager never called back - every time I called I got an answering machine. I went to Sears, and re-bought the appliances and they were delivered the next day within a 2 hour window.

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William Dancy
, US
Mar 23, 2016 8:11 am EDT

On March 2, I purchased a Pfister 'Marielle' kitchen faucet had problems with it called the manufacturer; received new parts in the mail; installed parts — but problem still exists. Now I want my money back from Pacific Sales which has a NO RETURN but a LIFETIME WARRANTY on this particular item. What good is a LIFETIME WARRANTY on a piece of junk?

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pat heim
Pacific Palisades, US
Dec 26, 2009 1:10 pm EST

We bought a Bosch dishwasher from Pacific Sales 3 weeks ago. It is now dead. We also bought an 2 year extended warranty (which we never do!). When my husband called to find out what time the service person was coming today (we have been waiting a week) we were told they don't service the Palisades.
So why did we have an appointment and why did we buy a service agreement?
Needless to say this is the end of our business with them. We have cancelled the sale on our credit card.
So disappointed in Melinda Lee's recommendation

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AnnFelice
, US
Sep 27, 2009 1:05 am EDT

This email is directed to all consumers that have suffered poor Customer Service from Pacific Sales, I am exploring the possibility of a class action law suit if you have had BAD SERVICE NOW IS THE TIME TO EMAIL ME WITH YOUR SITUATION. My husband is an attorney and I have had 10 hours of hell with this Company today, September 26.2009. Now is the time to make them pay.
Email me at classactionagainstpacificsales@gmail.com.

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Tom
, US
Apr 29, 2009 3:53 pm EDT

I really hate these guys. Bouight from them a complete set of applicances in 2008 ($2000+) and the delivered units damages. Called and complained. They told us they will witch them so they took the old units, painted the scratches and brought them back and neven even told us. we thought they were bring us new units as so we did no notice until a few weeks later (scratches were on the side).

Other instance, we called for service on the microwave. the geek squad came, replace the door and broke the plastic grill. he said he will order a replacement. I called adter 6 weeks and they have no record of this. i file a property damage claim.

Stay away! pay the extra 5% and go to Best Buy. you will thank me later.

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simsgirl
Los Angeles, US
Nov 17, 2008 10:24 pm EST

I am glad I read your review, I was going to buy a dishwasher from pacific sales but now won't... I rather go to sears! They have always been pretty good..

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RE/MAX Lifestyles
,
Aug 02, 2008 2:10 pm EDT

August 2, 2008: Pacific Sales Service is a JOKE! We bought the most expensive Bosch dishwasher in the product line... almost $1, 600 (the unit was delivered defective out of the box; the digital display was not working). A Pacific Sales APPROVED Installer came out and installed the unit only to find that once he turned it on... the functions of the LCD Digital display were not working. We were unable to run wash cycles as we could not tell what mode the dishwasher was in. When we called Pacific Sales to report the issue. We were told that we would have to wait a week for one of their Authorized Repair Contractors to come out. We were given a date and a specific window of 12:00 PM to 6:00 PM and advised that we needed to be available when someone arrived. On the day that they were supposed to come... know one showed. We called the number that was given to us and were told that they had no record of a repair ever being scheduled. Even worse, we were told that they did NOT repair Bosch (how is it that Pacific Sales Service could make an appointment for us (while we were on hold) with their own Geek-Squad and never mention that it was a Bosch dishwasher that we need repaired to their own service. After waiting all day for no one to show, and then being told that they did not repair Bosch appliances- we once again called back to Pacific Sales (818.737-2900), Woodland Hills Branch. They told us that they would schedule the replacement of our new dishwasher with a different company/installer, and further told us that it would be another four days before they could come out. Well guess what, the same deal happened again.. we waited... no one showed. After being stiffed a second time we called to speak to the Woodland Hills Store Manager (a Steve Baker). Mr. Baker promised us that he would personally make sure that our issue was taken care of and that a new replacement would be delivered and installed/no charge. By this time it had almost been a month of waiting... with no working dishwasher the whole time. Well, a new installer came with a replacement dishwasher... and while installing the dishwasher they BROKE the brushed metal front handle. They (the installers) would not take the newly installed unit out... instead, they (without our knowledge) ordered replacements parts... which ultimately arrived via UPS a week later. When the parts arrived there was no documentation or instructions on what we supposed to do with them... you would have thought someone from Pacific Sales would have called us to set up a new appointment or at the very least to let us know that they were aware of the latest issue. When we called Pacific Sales to ask what the status of our installation was... we were told that someone would be calling us to come take apart the new dishwasher (the entire front panel and its digital electronics) would need to be accessed/removed in order to get to the front door handle. The person in service (her name was Cristina, [protected] Ext. 8607) would not authorize a new working replacement be sent. Instead, she comment that if we wanted to sue them, "then to go ahead and give it a shot". WELL WILL NEVER DO BUSINESS WITH PACIFIC SALES, OR BEST BUY EVER AGAIN. BEWARE OF BOSCH DISHWASHERS... There seems to be a quality control issues with Bosch, as we have not been able to turn one on without there being a problem. PACIFIC SALES has the worst customer satisfaction we have ever seen... the store we bought our Bosch at was: Pacific Sales - 6100 Variel Ave Woodland Hills, CA [protected].737-2900) -

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1:39 pm EDT

Pacific Sales poor customer service at pacific sales

We bought a package of washer/dryer, refrigerator, dishwasher, stove, and microwave from Pacific Sales. In store customer service was excellent. The washer, dryer and dishwasher were delivered three weeks late because of inventory issues, of which we were not advised in advance. When they finally got here, the gas installation for the dryer needed some work and they said they could not install. We fixed the install and a friend installed them. Once installed the washer (a front load Affinity from Frigidaire) vibrated too much so I called Pacific Sales to have them send somebody to check it out. The sales person did not return multiple calls and when I finally got to somebody they were rude and they said they could not send anybody because of liability issues. I left multiple voice mails for the manager (Randy) which were never answered. I finally told him I was returning the items and in a very rude tone he said somebody would pick them up on Saturday (today).

He did not follow up with a time for pick up so I had to leave another voice mail on Friday morning which he never returned. Fortunately I called on Friday afternoon and he answered. He said somebody would call me on Friday evening to arrange for a pickup up. Thankfully they just picked up the things. I had to pay a $250 re-stocking fee. I ended up getting a new washer/dryer from Sears. They were nice and installed the items (which work perfectly).

Like other people on the board, I cannot find a customer service number or e-mail address for Pacific Sales. We will never do business with them again.

Prices are good but after-sales service is non existent. Don' buy from them!

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I HATE PACIFIC SALES infinity
, US
Dec 17, 2009 5:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We have had the worst experience with the entire staff in the San Juan Capistrano store. I abosolutely hate everything and everyone at Pacific Sales. They are the worst company I have ever dealt with. If you are not in there to spend money, like you want the stuff you already bought to be delivered or fixed, forget it - NOBODY gives a damn about you! EVERYONE only wants to talk to NEW customers. They could care less about anything to do with you once they have your money. Be sure to avoid AL in the bathroom fixtures department like the plague.

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RobertaLynn
,
Aug 26, 2008 9:51 pm EDT

I wish I would of read all the complaints before doing business with Pacific Sales then perhaps my Kitchen Remodel wouldn't be behind (2) months and climbing! I thought I was the only one getting the run around on my order of numerous items, being on hold on the phone for long periods of time and not being able to talk to anyone who oversees any complaints. Where's the Corporate Office? Do they even care? They should! They won't see another penny of mine ... EVER!

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Pacific Sales - inferior customer service

Following up a product that has been paid off is a nightmare. After they got my money they don't want to be bothered. No live person to take calls. I can not leave a message because their voice mails are full. Try this number [protected] or [protected] and you will know what i mean. They do not have a customer complaints number or email address where you...

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Pacific Sales contacts

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+1 (800) 540-7227

Website

www.pacificsales.com

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