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The good, the bad, and the ugly - discover what customers are saying about Pacific Home Warranty

Welcome to our customer reviews and complaints page for Pacific Home Warranty. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pacific Home Warranty.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Pacific Home Warranty's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Pacific Home Warranty, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Pacific Home Warranty. Your feedback is an important part of our community and will help others make informed decisions.

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Filed claims for items in new home. Stair landing almost 1" out of level over approx 2.5', builder and Home warranty measured the slope using a method for checking variations in level (hills and valleys) They say not a defect. My HRV system (approx 50lbs) attached to a wall is falling off, they say no defect and present no danger to safety if it falls on...

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9:29 pm EST
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Pacific Home Warranty NEW HOME WARRANTY IS A SCAM!

Totally agree with the comments here. Mike Garritty has no shame standing up to this sham of a company. People like him should be disbarred from running a company. It seems the hot real estate market has attracted too many crooks. What homeowners go through when they spend their life savings buying a home is never taken into consideration. There are no laws protecting other buyers from these shady companies. We should go for a classaction and get visibility. There is no way these companies will learn.

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Monika W
Chilliwack, CA
Jan 18, 2022 2:51 pm EST

I filed a complaint in November 2021 regarding my 4-year-old house, where the exterior soffit had shifted allowing animals to get in, die, and cause an infestation of flies in one of my bathrooms. This poorly anchored soffit was blown off in the wind and has allowed water to penetrate my home due to missing material which was not properly anchored and is defective. This is part of the building envelope and needs to be reinstalled. This falls under my 5-year-old warranty.

I have received zero information aside a non-specific letter notifying me that the claim has been rejected. I have left a dozen messages for Kiel Sonne in claims with no response. This business located at [protected] Ave in Surrey British Columbia is fraudulent. Do not warranty your home with this insurance.

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Pacific Home Warranty warranty issues

DO NOT BUY A HOME WITH PACIFIC HOME WARRANTY AS YOUR WARRANTY PROVIDER!

It has been 18 months with multiple issues with our new home and absolutely nothing has been done. Numerous emails, phone conversations, letters, inspector visits ect. Cabinets that are too low to my range by 2" (fire hazzard according to BC Code and insurance) An ensuite shower we can't use because it floods the bathroom floor when in use. Shelves that are so crooked that items slide from side to side on them. Siding that is covered in grout from brick layer. The list goes on and on! I don't have one piece of information as to what trades worked on this home or who installed anything. I'd go directly to them if I knew. Sivia Developments is a joke and so is Pacific. Funny how once they have your half a million dollars they say goodbye! Disgusting developers and Warranty providers! Time to get a lawyer :)

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New home warranty is a scam! Good luck getting anything covered under warranty. Their brochure indicates from the day your claim is submitted, everything will be evaluated and completed within 60 days!!! Wow!! Awesome!!! It has now been over 6 months, and I have to constantly call to find out what is going on. Btw, basically nothing is covered under...

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