Overstock.com
reviews and complaints

I made a purchase from overstock. I returned the item right away due to it being the wrong color. It took them forever to issue me a refund. By the time the refund occurred, the visa card that I used was closed. I had closed the account not even thinking about it at the time. I spent 3 days and many hours on the phone with them trying to get them a refund. They keep saying you have to contact your bank. I did, the bank did not receive the refund because the account was closed. Basically they said I am out of luck and will not issue me a refund or return my product. They are committing fraud and I plan to report this anywhere and everywhere I can until this horrific customer service company is shut down. I would not recommend anyone use this site. Wayfair is much better and has awesome customer service.

I finally received my order from Overstock! I have ordered several pillows and cases from this site. Price was great, items looked fine, but one pillow and two cases were missing! I immediately contacted Overstock customer care and they said that they will take a look at my issue and promised to contact me back later. Several days later I received a message stating that the missing items were no more in stock. They told me that I can return everything and get a refund, but I refused! I really liked what I received and I demanded the missing pieces. That was not my fault! It was said on their site that everything was in stock and it was only their fault that they did not update the information. So as a customer I want to get what I paid for.

First it took them 5 days to only process my order! And it was only after I contacted customer service and asked what was taking so long. Order was in process for 5 days and then it finally shipped. That was absolutely ridiculous, because I paid extra for express shipping. I received my order and everything was great! But then I've started to get spam emails from them every day! I receive at least 10 emails a day! And I have no idea how to stop it! Please, Overstock, stop sending me spam emails!

I ordered some furniture from Overstock, but when I received my order I was extremely disappointed with it. Items I received were defective and quality was very poor. I contacted Overstock customer service and even sent them pictures, and they offered me a store credit! I said that I don't need it since I'm not ordering anything from them again. So I demanded a refund, but they refused to give my money back. Absolutely ridiculous company! Horrible company!

Overstock is the worst website I have ever used. Customer service is extremely rude and ignorant, their reps are completely useless! Their website has many bugs and technical problems. I made an order and purchased something from this site. I received two confirmation emails for two orders, but since I never made that second order I immediately contacted customer service. They said there will be no problem. They said that I can send the second order back and they'll give me a full refund. Well, after I received two orders I did as they said and sent one back to them. Then few weeks later my money was all refunded. But then I received an email from Overstock saying that I owe them money! I contacted overstock and they said it was my fault that I placed 2 different orders and that I need to return the money or my original items. What? Then all of a sudden they say there was a mistake made and I don't owe anything. How can a big company like this be so unorganized! Worst online shopping experience ever.

On December 1, 2015 I purchased two (2) Element Flat Screen TVs. The TVs were delivered on Dec. 23, 2015. After having the TVs professionally hung and connected, it was discovered that the sound and lip movement (like a Chinese film over movie) were not insync. I called Overstock.com Customer Service concerning this issue and was told that the TVs passed their inspection and were fine and that there was not anything that they could do. I asked if the insurance that I purchased on the TVs could be used to have someone come out and try to correct the problems. I was told that the insurance would not cover this issue, only if the TV malfunctioned, i.e. not turn on, or no picture with sound. Well, I considered my issue a malfunction, however, they disagreed. No other options were offered to remedy this issue. Oh, did I mention that neither of the remote controls work with the TVs. I will never purchase anything from Overstock.com ever again in life. I've learned my lesson, it may cost more to purchase from an established busy, i.e., Best Buy, Costco, Sam's, than to have to deal with the headaches from Overstock.com. You can turn me over with a fork, I'm done. Jo Ann Blount 7809 Garrison Street Tampa, FL 33617 Tampa

Rock like objects imbedded in wool of a very expensive rug. Contacted customer care many times, got conflicting answers. Final answer was " if I returned the rug and the warehouse found it to be damaged, Overstock would replace it but I would, and I repeat, I would be charged return shipping and possibly charged for replacement. I wasn't going to lose my original investment and have nothing to show for it, so l told them " forget I ever complained!" What I wasn't told at the time was most if not all of their merchandise is what we used to call "seconds". They may be high end products but they were rejected due to flaws or mistakes in manufacturing. I will never order anything that I can't take a loss on from Overstock again.

Order date: September 6th, 2015
Order Number:[protected]
I ordered a coffee table (Anjin Enzo Contemporary 2-tone multi-storage coffee table) with Brand of "Furniture of America" from Overstock.com. I received the parts a week after placing the order, just to realize that there were missing parts, without which I could not even start the process of building the table. When I registered a complaint with customer care of Overstock.com, the gentleman names Kade promised that I would receive USD 50.00 as compensation and that the parts would be replaced at the earliest. What happened next... Guess what! I get an email mentioning that the order for missing parts for "Altra Carson End Table' has been placed and I shall hear from their customer care in 2 business days! So wrong parts ordered for wrong product and not a mention of the refund! When i called customer care again to confirm what's going on, I hear that there was no refund promised or registered in system. Also, the parts were wrongly ordered as I had guessed. They corrected it in their system (apparently... let's see what email i receive next from Jessica). and there was NO promise for any compensation...

This is not the first time Overstock.com has messed with the delivery of parts for "Furniture of America". Just a few days earlier, my headboard that ordered from Overstock.com had parts with holes drilled in wrong places., They finally had to send replacement parts which arrived after 8 days of complaining.

Never any order from OVERSTOCK.COM.

Particularly, Furniture of America is Horrible! as much as "Overstock.com"

I am completely outraged at the lack of care and respect that Overstock.com gives their customers. I had an issue with an item that was Overstock.com's fault and I am the one that has to suffer. First off it took a week to get the items after I purchased them and it has taken over 2 1/2 weeks to get my refund (I still haven't received it and they have had the products in their warehouse for 9 days) I am unable to get the right items until I get my merchandise credit back to exchange them. How does Overstock.com even stay in business? The customers are treated like crap. I have contacted them 7 times in regards to this order and I still haven't gotten results. This is literally the worst I have been treated by any company ever and that includes Walmart, of who I also despise. I will never buy from them again and I wouldn't recommend them to my worst enemy.

Overstock has cancel both of my order due to inventory error:
February 01, 2015 Order# [protected] cancel by overstock
February 03, 2015 Order# [protected] cancel by overstock
now my C/C is on hold because they (Overstock) has not release the funds for the February 03, 2015 Order# [protected]

When talking to customer support i asked if this follow item was in stock "CyberPowerPC Gamer Supreme SLC7200 Intel i7-5820K 3.3GHz Liquid Cool Gaming Computer Item #: [protected]" and the customer support personal stated it was in stock but guess what he could not place the order because the fund are locked by the last order February 03, 2015 Order# [protected] cancel by overstock.

This was a birthday gift for a birthday party on February 7 and if they would not of have a inventory error (2 times) it would had been ship on time! At this point Overstock needs HELP! Very dissatisfied customer!

I was tell that a upper management of Overstock.com was supposed to be calling me, let see if this happen today 02-06-2015: 8.15 am in one hour

Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the company would do is offer a $15 credit towards my next order. The $15 doesn't even cover the price difference between what I paid for and what I was sent, let alone the aggravation. Nor would they offer to pay for the return of the items that were sent that weren't what I ordered. A $15 credit! Like I would ever shop there again.

I am writing to warn those to beware that if you purchase something from Overstock and its defective you will not be allowed to return it for a full refund. I purchased a full-size mattress, a king size mattress, and a leather sectional sofa that all came defective.The total of my purchase was around $3, 000. I was not able to inspect the items upon delivery because I was not home. Someone did the favor for me and stayed home to sign. When I was able to inspect I found that the mattresses were of poor quality and had horrible stitching and mattress was very hard. The leather sofa had a damage where the leather was scuffed off in one area. I contacted Overstock immediately and they told me to send pictures, which I did. Then I was told that I could not get refunded because their policy didn't allow it since I had already signed for the items. Well its been a month of e-mails going back and forth between me and their customer service and I still have not gotten any resolution. Beware of their return policy and shop elsewhere where their return policies let you actually return items.

I am a DoD employee who is about to deploy to Afghanistan. I have been told that the mattresses in Afghanistan are old and will not be replaced because of fiscal constraints and our planned draw down. I went on Overstock.com to try to order a mattress pad to solve the problem. I will be working 13.5 hours daily on a normal day, and will work every day for my 6 month deployment. I spent lots of time researching the products and found exactly what I wanted. I then filled out the order form only to get an error, explaining that that item could not be shipped to my address. I went on to the APO (military addresses overseas) restrictions and there was nothing about mattress pads but there was restrictions on size of items. I asked for the dimensions of the package. The bright spark on the chat gave me dimensions of the mattress pad that were clearly stated on the web page, not the undisclosed shipping package dimensions. Once I had the shipping dimensions it was explained that Oversize.com doesn't ship this item to APO addresses. Why is a company like this allowed to discriminate against those who are willing to sacrifice for our nation? This is the 3rd time I have personally volunteered for this type of assignment and quite honestly companies like this make me second guess if my nation is worth fighting for, because Americans have become so self centered they really don't appreciate that there are thousands of people out there who put their life in danger, work long hours, away from home, in less than comfortable conditions, so that they can stay one with their families and enjoy the knowledge that there is someone else worrying about protecting them.

I've never been more disappointed with a company ever. Long story short, I requested a price match on their OWN website. The product was listed at two different prices one Canadian and one American. That's fine. However, the difference was significant given the current currency rates. That being said, I contacted customer service who said that they would cover the difference once the order was placed. Got the invoice and it was the original price. I had spoken to two customer service representatives during the transaction and they both said there would be no problem (I kept a copy of the entire conversation and a copy of both the prices as proof.) Just spoke with customer service again for well over an hour to get it through to them. They refused to give me the difference in the cost of the product. I told them that they should honour what two of their own employees said they would do for me. In the end, the little guy gets burned again. All they kept saying was "sorry for the confusion". There was no confusion. Basically Overstock failed in their ability to follow through with what they said they were going to do. It's really a shame that they can get away with things like this. Is there no honour with companies anymore. Simply take the customers money and be done with them. Customer service merely pays lip service. I will ensure this gets posted everywhere I can possibly post it. Be wary of their lies.

I ordered an 8' x 10' area rug from Overstock on 11/19/2012. I received shipping conformation on Thue 21st. When I noticed on Thue 26Thu Thuat noThuing seemed to be happening I called Fed Ex who stated Thuey never had possession of the rug. I called Overstock and explained Thuat I no longer wanted Thue item unless Thuey could use expedited shipping. I was assured Thuat I would receive expedited shipping or a refund. Turns out Thuat was just lip service to get me off Thue phone and Thuey shipped it later Thuat day FedEx ground. I will never shop Thuem again after my experience and reading how many oThuers had Thue same experience.

Recently I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response appeared genuine at the time and guaranteed a replacement light fixture was being sent out overnight and guaranteed it would be delivered in 2 days. Guess what? did not happen either. They really dropped the ball on this one and it seems there is no one who is accountable for not following through with the promises.
I will not be ordering from Overstock in the future - ever!

I purchased two (2) full size platform beds and two (2) full size Serta Memory Foam mattresses from Overstock.com. Both beds arrived with defects. A panel on the first bed and a side rail on the second bed was damaged and we can't use the center support rail for either bed because the holes don't match up with the slat system the support rail is suppose to be screwed to. The boxes that the two (2) damaged pieces were in were also damaged.

I talked to two (2) Customer Service Reps regarding the defective furniture and all I kept getting was "give us the UPS tracking numbers". I gave them the only UPS tracking numbers that I had received approximately four (4) times, but the numbers I gave them didn't seem to be the UPS tracking numbers they were looking for. At first they acted as if they wanted to be helpful. The next thing I know, we're stuck in this "endless loop" of "give us the UPS tracking numbers". BTW, the UPS tracking numbers I gave them are the UPS tracking numbers they sent to me via an email.

I won't buy from them again!

Recently I saw merchandise at the following on Overstock.Com page shown below. The merchandise ( first 6 items on this page ) stated they were Made in USA and they even have a large Red, White and Blue Made in USA Flag on the product pages. They are actually Made in China. There are internet shoppers that search strictly for Made in USA merchandise now to cater to American companies and workers. They also state that they ship these items from their warehouse and they are actually drop shipped from the distributor. Overstock needs to be honest with their advertising.

http://www.overstock.com/search?keywords=made+in+usa+vanity&taxonomy=&SearchType=Header

I purchased an expensive Simmons bed from Overstock.com, within a few months a bad sag started happening. Well, not being too pro-active I contacted Overstock 8 months later, they sent me to Simmons, Simmons had me fill out this huge form, including bill of sale, etc. and sent me a letter two weeks later that I had to 'contact the retailer.' I contacted Overstock and they said they had to contact the 'warehouse' who had to contact Simmons to say I got the mattress from them in order to proceed under warranty. I filed a warranty complaint with Simmons and they assigned it to a mattress tech. The mattress tech came three weeks later spent 1.5 hours examining and measuring the 1.5 inch divot in the mattress, took apart the box spring and noticed two bent wires. He said bent wires usually happen at the 'warehouse' or in delivery. Two weeks later a letter from Simmons voiding the 10 year warranty due to defective boxspring wires I contacted Overstock about receiving DEFECTIVE MERCHANDISE and they said I only had 30 days to bring that to their attention. They offered to pay for a new boxspring but the warranty would still be void. 800 bucks for a defective bed. Hours on the phone with Simmons, Overstock, Mattress Tech, and I'm stuck. I get a small refund for my trouble but now I have to buy a new bed.

I will never every buy anything from Overstock.com again.

I purchased a diamond set of earings $700. I received an empty parcel. The parcel had not been tampered with, it was sealed appropriately, there was just nothing inside. An empty carton. My invoice was attached to the outside. Upon contacting overstock several times- I have repeatedly been told they are investigating the issue. DO NOT BUY GOODS FROM THIS COMPANY. SCAM! BEWARE OF ALL ON-LINE PURCHASES.