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Overnight Prints Complaints - Bad service

Review all Overnight Prints complaints

Overnight Prints
Posted: 2009-01-07 by   Irina
Bad service
Complaint Rating: 50 % with 2 votes
Company information:
Overnight Prints
United States
overnightprints.com

We are a repeat customer of Overnight Prints for our business cards; and we couldn't be happier. Absolute top-quality product, good service, and fast turnaround time.
Comments United States Products & Services
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Comments

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 229 days ago by   Overnight Prints lack of quality/service 0 Votes
I was told about Overnight Prints by a customer, so I tried them. Not too bad, so I've continued to used them for the past year and a half. Recently I reorder a previous printing job from them expecting the same results since they were using the same files. I didn't need to reupload my files since they retain the files in their archive. The reprint didn't even come close. After not having my emails answered I finally talked to them by telephone after being on hold for over 20 minutes. The said they would reprint the letterhead at no charge but that I would need to return the bad printing job. I never received my return instruction so I called again. This time they said they would send out the return instruction, but the printing department report said it was "client error". Why can't they reprint and get close to the original printing? It wasn't even close! Anyway, the bad printing was returned and now the credit is only for half the order even though they told me they would reprint the order free of charge except for shipping. Again no replay to my email. I will cross my figures and use the credit, but I will never use them again. Stay away from using Ovenight Prints!

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