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HomEq Servicing Complaints - Overcharging consumers!

Review all HomEq Servicing complaints

HomEq Servicing

Posted: 2008-01-21 by Roberto [send email]
Overcharging consumers!
Complaint Rating:  100 % with 5 votes
Company information:
HomEq Servicing
Sacramento, California
United States
Phone: 800-795-5125
www.homeq.com

Well, HomEq has done it again., check this out. Total Past Due Payments $6,880.36, Forecasted Payments for Plan Period $10,320.54 ? Accrued Late charges $58.61, Forecasted Late Charges $351.66 ? Returned Payment Fees $25.00, Corporate Advances $102.34, Net Amount Due $17,738.51? The amounts in question has the question marks. Can someone explain to me what is this? Does this mean that this company is getting an extra amount of money that total $10,672.20? This is stealing. All of my papers work will be turned over to the FBI.

How can they do this, and get away with it? HomEq is acting on the behalf of Deutsche Bank National Trust Company. As soon as I find out the web site and address and telephone number of this Bank I will give it out. Just maybe Deutsche Bank National Trust Company do not know that HomEq is getting this type of money from people. Now this is a payment plan for a person that is behind only $5,243.88., but has to pay back a total of $17,738.51.
Comments United States Mortgage Companies
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Comments

258 days ago by I Think I Know [send email]
This sounds like it must be a repayment program of sorts, I think forecasted due has a question mark because the calculation used for amount of months on this plan may change. for example, if your pymnt will go up because of an arm adjustment in the future months and your payment plan continues after the adjustment date, then the projection will be off, the new rate would not be know until about 1-2 months prior to the adjustment date. All those fees and stuff you are describing sounds to me like this account was in foreclosure, call and ask them to explain, they were very nice to me. I had foreclosure costs and drive by reports and certified mail charges. All which were legitimate.
251 days ago by Mr. Lewis [send email]
I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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