Complaint Rating:

Company information:
LA Fitness
Arizona
United States
Phone: 1 8888890984

LA Fitness is a horrible company!! I had stopped regularly going to LA Fitness for about a year because I was seeing a personal trainer at a private gym. I continued to stay a members just in case i decided to pop in, which very rarely happend. I received a phone call from Joseph Perez from their corporate office informing me that my credit card had been expired at I was several months past due. He told me that I was paying for mine and my ex-boyfriends account. I told him I was only responsible for mine and that I was no longer with myt boyfriend. He said that was fine and would charge me for just my account. I said I would pay that and wanted my account frozen. He told me to go ahead and give him a check over the phone and to call back two days later to have my account frozen. I called back and he said it would cost $25.00 to have my account frozen and I went ahead and paid the amount. I reviewed my statement online and had found that they had charged $113.32 twice on July 23, $25.00 on the July 24, and then $29.44 twice on July 28. I called Mr. Perez and told him about the overcharges and he gave me another number where they would help me. I called and spoke to another lady who I failed to get her name. I told her about the overcharges and she said she would have to speak to Mr. Perez and would call me back. Several days passed and my account showed no refunds. I called Mr. Perez about 6 times in the span of 2 weeks, I've left messges and he has not returned any of my calls. I finally reached a point where I was going to try and speak to someone else. You have to wonder when a companies website does not provide the number to their head office. I tried another number to their Irvine location where I had to explain my situation again. She gave me the number to "Corporate" which was 1-888-889-0984. I waited over 15 mins to actually speak to someone. She was completely rude and when I kept asking for her name she would say, "Let me review your account first." She finally told me her name was Jill, she said give her a second to review it then hung-up on me. I called back again, and waited again, and finally spoke to Alisha Lovato who was a lot more polite. I explained the situation again and of course she said she would try to fix it and call me back in two days...of course. I told her that I wanted to cancel my account as well cause I didn't want to have anything to do with LA Fitness after this. She did say that she would atleast refund me the $25 dollars to freeze my accout since I wasn't going to be freezing it. The funny thing was I had asked Joseph to cancel it first, and he had said that there was a cancelation fee, but Alisha said it would not cost me anything to cancel my account. Weird. Ahhhh now I can only sit and wait to see if she will acutally call me back.