Complaint Rating:

Company information:
DPI Energy
Dallas, Texas
United States
joinDPI.com

07/27/2009

Overcharges ! Estimated billing based on past history of usage or so you are told...don't be fooled ! As a new customer I was charged for 500 Kwh more than I had ever paid in over 2 years using other Texas electric providers ... and that was my first bill ! My usual June bill of around $400 suddenly became $700 ! When I contacted DPI about bills that were almost double what I had been paying to other providers I was told that if I was being overcharged they would refund the overcharges in 6 months, however they don't even read the meter ! Even if true which I doubt since most customers probably will not stay with this company for 6 months, it would mean (if they were to read my meter and actually be able to determine what the usage was ) they would owe me a refund of around $1200, or enough to pay my electric bill for 3 - 4 months through another provider.. But I do not expect to ever get any of the money I overpaid back since I have no intention of staying with this company and being overcharged ! I did file a complaint with the Texas PUC. Consumer Beware ! Read internet reviews and ask questions about company and their business practices before using them ! You are thought that other provider was high ? I'm switching back.