Complaint Rating:

Company information:
Enterprise Car Rental
Granville Corners
United States
Phone: 866-906-8266
www.enterprise.com

A deer hit my car and I rented a car from Enterprise Rental Car in Oxford, NC from Steve, the manager.

He told me I had to pay $25.00 for the car and I would receive the refund of that amount. When we walked out to the vehicle, he told me about the insurance in the amount of $17. After 2 weeks, I returned the car on Friday, May 9th. I
told him to make sure u send me my refund and he said ok. After checking my account, I had a checkcard transaction pending in the amount of $282.30 for Enterprise. I called Enterprise and talked with Steve and I told him this
amount was taken out of my check without my permission. He told me it was for the purchase of the insurance for the period of 2 weeks. I told him, maybe I misunderstood u. I thought the $17 was one time purchase just for that amount
of the insurance not for 2 weeks. He said he explained that to me. I told him if I didn't have to purchase insurance why didn't u tell me. He said he did, but he didn't. I asked him about $25 and he said that was applied to the insurance. He said this was on the contract, but I didn't read it. The copy was in the car and he got it when I returned the car. He didn't give me a copy of the receipt. I told him I want my $ back, he said he can't do that. I told him I don't have $ to give your company. He was not professional in explaining the
insurance information, didn't tell me this amount will be taken from your account. On the receipt the amount was $25 and this amount was taken out of my account. When I returned the car and checked my account on May 9th, this
transaction was taken from my account. Called him twice today to discuss my complaint and told me he would call me back, but he didn't. They owe me $307.30