Complaint Rating:

Company information:
Verizon Online
815 Thayer ave Apt 1218
Silver Spring, Maryland
United States
www.verizon.net

Verizon online sent me a letter Feb 08 stating my service had been terminated. Fine. I requested this be done. It's now June 08 and I am being charged $31.99/month totaling $186.63 for Internet access that was terminated. I've called their 800 number but the Verizon operators don't document my calls to cancel the service. I've sent two letters to Verizon. No response except to call the 800 number again. They will never get a dime from me for service they have not provided. I will wind up with credit problems but I am keeping copies of the letters I sent to Verizon corporate and Verizon Billing.

The moral to the story: Don't use Verizon Online services!