Complaint Rating:

Company information:
Country Wide Telus
Maple Ridge, British Columbia
Canada

I had two yrs left on contact but wanted a new Blackberry Storm so went and got one. With in 5 days decide that I hated the phone and called to see if I could get some assistance, was told to wait 60 days for the new update, to which I said that after that I would could not return the phone. So I called Telus and was told that I could return the phone and have my contract put back to my 2 yrs left and then end my contract for 420.00 just go to the store which I did. Once there I treated like a fool and told that I just was not smart and should not have gotten a storm. And they did not deal with ending contracts. Any way long story short we have to pay 700.00 to end the contract, and have since learned that the manager at that store should have offered to do just that give us back our two yr contract. So we where held to hostage for the extra money. I would never go to Telus again or to that store