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CB Online Shopping Outdoor Distributors 7031 Highway 47, Shelby, AL, 35143, US
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Outdoor Distributors
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Outdoor Distributors company logo

Outdoor Distributors

7031 Highway 47, Shelby, AL, 35143, US
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8:02 pm EST
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Outdoor Distributors - No product, no refund.

Ordered a Briggs & Stratton engine maintenance kit in August. Received the usual "7 days delivery" email. No part was ever delivered. First call in September Wanda said it was backordered. Second call in October it was found and and ETA given. No part was ever received. Third call in November they found one but it was defective, a new one was ordered and ETA of November 27 given. Still no part was received. Fourth call was December 1 to ask for refund, and was told it will take 15 days. It's now December 28 and no refund was issued or part was received. I have ordered from this company in the past without a problem, so I am not sure what happened this past year.

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snakeoil
, US
Jun 10, 2010 8:37 am EDT

I had the exact same problem. Order a part in oct 2009 and after waiting until Jan 2010 I decided
to cancel and get a refund. Long story short, still no refund. It's Jun 2010. I had to notify the
NY attorney general to investigate. The just sent me a letter the other day saying they would contact the company. Hopefully they can get some justice done. I just don't see how they can continue to operate. Get the owners and put them in jail. Bettter yet, send them to my house,
I'll show them some customer service. A thumping is what they need.

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gusr19
Palatine, US
Feb 23, 2010 8:54 pm EST

Same thing here, I ordered some snowthrower parts in October in what should have been plenty of time before snow actually arrived. The parts didn't arrive in 2 weeks so I called and was told that they had to order them from the factory, so I gave them another few weeks and still nothing arrived. I called again and was told that the parts were no longer available (funny, a place in Texas had no problem supplying them) and that they would process a refund ... Nothing was ever refunded.

They do not answer e-mail, ever ! If I had paid with a credit card I would have had time to protest the charge, but for convenience I had used Paypal and they only give you 45 days from the transaction to complain ... So they rejected my complaint out of hand.

I contacted the Alabama BBB, which the company is supposed to be a member of, they ignore the BBB as well ! I think the BBB only tries to contact by e-mail, which the company seems to direct to Trash. The BBB has revoked their membership, I hope that makes people aware they are not a trustworthy supplier !

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10:26 pm EDT
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Outdoor Distributors - Parts Never Shipped - Card Charged Day of Order

I contacted Outdoor Distributors concerning replacement parts for a Poulan Chainsaw and was told the parts were in stock. I placed the order online and paid via AMEX. I received an email stating the order was received and the order would be processed and shipped "ASAP". The message said to allow 7 working days. After 8 business days passed I emailed the provided customer service address. No response. I called and never got a response. I emailed again and asked them for either a tracking number or confirmation that they were canceling my order. Again, no response. I am going to proceed with a dispute via AMEX and ensure they are forced to refund the money they received without having filled the order. Very bad business to deal with. Do your homework. Do a Google search on "Outdoor Distributors Complaints" and see the huge number of hits you will receive. Horrible operation. BEWARE!

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Bob Cremeans
Crown City, US
Oct 06, 2009 10:25 pm EDT

Ordered lawn mower parts on July 27, 2009. I was told one Week delivery.
Called back August 5, 2009. Steve said parts would be shipped in a few days (computers down)
Called back August 12, 2009 David said way behind on shipping orders. parts not received on there end.
Called back August 20, 200o Lolou said dont expect order anytime soon. Website changed to reflect delays.
Called back September 21, 2009 David said parts still not received at there location.

Cancelled order with David September 21, 2009. He said my money would be refunded into my account in 5-10 days.

Today is October 6th, 2009. They took the $ 135.22 out of my account almost immediately.

These people are terrible to deal with.

Bob Cremeans
Crown City, ohio
[protected]

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john shami
danbury, US
May 29, 2015 8:10 pm EDT

Heads up this business is full of BS. I called the today to get an up date on a snowblower part purchased 10 days ago. was told its back ordered an that they sent me an email on the back order. never received it and was told my computer picked it up as spam.
another lie. canceled my order via paypal. never again.

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Peter Chip
Valley Cottage, US
Mar 02, 2010 7:07 am EST

I called before I ordered parts for my Troy built chipper on 9/28/09. They confirmed the parts were in stock would be shipped the next day. Till this day, I have not received them. My problem was I paid through Pay pal. They offered me no recourse. I contacted the BBB and they tried to get my money back. No luck. I'm out $108.02!

Stay away they are a scam! These people should be prosecuted! Someone help us!

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Wally World
San Lorenzo, US
Feb 03, 2010 4:07 pm EST

WE NEED TO PUT THESE PEOPLE OUT OF BUSINESS! I HAVE ALSO ORDERED PARTS THROUGH THEM AND RECIEVED NOTHING!

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Disgruntled in Texas
, US
Jan 20, 2010 1:12 pm EST

We ordered parts for a riding lawn mower in October 2009 (4 months ago) and never saw anything except the charge for the parts on our credit card! This company is fraudulent! Stay away! The company would give excuses that the parts were back ordered when contacted.

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Shahpour Ahmadi
Brinklow, US
Sep 23, 2009 2:51 pm EDT

I have placed two orders with outdoor distributors on 8/17/2009. They responded with an e-mail saying the order has been recieved and will be shipped in 8 days. After 6 weeks, I am yet to recieve anything. I have called them and waited for as long as 1/2 hours and I would get cut off. They don't answer my e-mails either. I wonder if these people are legitimate? If you can help please e-mail me at Ahmai577@msn.com.
Thank you

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delane
Spotsylvania, US
Sep 02, 2009 6:09 pm EDT

I ordered a pulley for an MTD lawn tractor. The charge for the part hit my account immediately. I called ten days later to find out the status of my order. The confirmation email plainly states "Call 1-877-70-PARTS if Order not received in 7 WORKING days.
and we will check the status for you." I called on August 19th - exactly one week after the charge hit my credit card. I was told that the order was being processed and in the staging area to be shipped. It is now two weeks later and still, no part. I called today and was put on hold. after nearly 8 minutes on hold, I hung up and called back. The person answering the phone said "Hold Please." at which point I stated that I had already held for 8 minutes. She promptly corrected me and told me that I was only on hold for 7 minutes and 48 seconds. At this point, I am very irritated and ask to speak to the manager. She tells me that she is the manager and I will have to hold for ten minutes. When someone finally comes on the line, he informs me that they don't even have the part and have no idea when they will receive it. When I ask about the previous call, he doesn't know what I am talking about. When I ask for the order to be cancelled, he says it will be at least 10 days to get my credit.
When I ask to speak to the manager a lady gets on the line. I tell her the story of my experience today and she tells me that she never spoke to me. At this point, its obvious that I am getting the run around, so I ask to speak to whoever is in charge of Outdoor Distributors. Surprise Surprise, no one is there.
I choose Outdoor Distributors because of its position on the Google Search Engine. It is obvious that this was a mistake.
My next call is to Visa.

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