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2.2 786 Reviews

Nissan Complaints Summary

236 Resolved
548 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:43 am EST
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Nissan money maker

I just recently purchased a Nissan Juke last January 8, 2013 through financing at Nissan Sunridge in Calgary. With a $300 mo payment as both parties agreed on before hand, i thought i made a very good deal since i can afford it so far. But as soon as im signing the contract, i was surprised with the changed of figures from my monthly and interest. They said, i was not approved from the creditors so they moved me to a different one with 5.99% interest. My concern is why did they changed the contract without calling me if i still want to push through or not. In my disappointment, i called Nissan head office in Ontario to seek help but they just ditched me and said they have nothing to do with that and i have to call the dealer again. So i called the dealer again and just want to return back the car and he said " thats not how the way it works, even if you return the car you still have to pay the monthly". The manager was so rude and he even raised he's voice on the phone when i mentioned im returning it. i don't think Nissan cares. From Head Office to their branches, from cust rep to managers have the same attitude. I'm seeking help for anyone who knows where should i go and complain coz Nissan doesn't want to do anything about it. This is just part of the story, on the other hand, their customer rep Dana doesn't want to disclose any promos they have or even rebates if they have as if he just want to give me the full price and upsets him if asking for some. The manager has the same attitude, and they both said "Nissan need to make some money" right in-front of your face. Money makers with no heart!
If you know some institution where i can complain please let me know. My email is [protected]@yahoo.com and i would highly appreciate it.

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kermode
Calgary, CA
Sep 25, 2013 12:23 pm EDT

The consumer protection act may be relevant here
http://www.sse.gov.on.ca/mcs/en/Pages/Cancel_a_Contract.aspx

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Gawdfather
Calgary, CA
Jan 23, 2013 12:07 am EST
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Unfortunately, it sounds like you may not have read through everything, but still signed off on the contract. Unfortunately, if this is the case, I hate to tell you this, but you are stuck with the deal you signed. I'm guessing this is a lease? If that's the case, you may be able to get someone to assume your lease.

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10:38 am EST
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Nissan new ownership = new bunch of crooks and thieves

On December 5th we went looking for a car at the Nissan dealer in Waterloo. All went fine we drove a few cars and were thinking of buying there. In the evening my husband went back to look at a demo that just came in. He liked it so they said, we can hold it for you, just give a deposit of 500 dollars and come back later for the paperwork (they were almost closing). In the night we started doubting if we were not making a too hasty decision, we still liked the car but were not 100% sure. After calling Nissan, we were! They said, you bought the car, there is no way back. ( we did not sign anything) We will also not refund any money you paid. So though we were still seriously considering this car, their rude behavior made us quite sure we don't want to have anything to do with these guys (it is mainly the manager though who is acting weird). This manager - Tom Pollard - is a hustler, probably a former drug dealer or night club owner! Arm-twisting, pushing around customers and saying "$500 refund ain't gonna happen! I am quite clear." Welcome the new owners of Waterloo Nissan - new owners - same management style!

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Nissan unfair, unethical, and illigal behavior

I have purchased a Nissan back in 2009 June from the dealership Maroone Nissan in Fort Lauderdale, Florida. The car is a 2008 model and was sold to me by Nissan Marrone in Fort Lauderdale, Florida in June 2009 as a brand new car, it was a showroom model with a price of 30, 000$. I took my car to their dealership for service and repair due to small collision. They sent out my car to their authorized auto repair shop. The damage was on the lower driver side rear, just above the left front tire. After they repaired it, I never noticed anything unusual with my car when I picked it up. After a year later which was this summer, 2012, I noticed that the paint of the front of my car started changing and pealing by itself. I had large white circles on the whole front of my car which were spreading every day. I was very confused of what is going on and why the color of the car is pealing off which is very unusual for an almost new car. I took my car again to the dealer in Fort Lauderdale, the same one from which I purchased the car and where they do all my repairs, and they have admitted that when my car was under repairs, their auto repair service people did indeed painted the whole front of my car. I showed them all my paperwork from the past repairs with them and there was nowhere to be found that there was a need for the whole front of the car to be painted because the damage was not at all related to the front of my car, and most importantly the paint job that they did was never reported to me verbally nor reported in the paperwork that they gave me when I picked up my car. After reviewing all this and me spending days talking with them, urging them to admit the mistake and the damage that they have done on my car, they have admitted that they have made a mistake on my car, and indeed they have admitted that the paint job was done unprofessionally by them and that is why the paint is pilling off a year after. They blamed it on the old management, their staff that was working there before. I was very hesitant even then that no dealership manager nor customer service manager should provide the customer with the reason that it is the old management's fault. I did not care which person's fault was it, all I know is that it is this dealership fault and all it matters to me as a customer is that they panted my front for no reason and they did not report that. This indeed devalued my car for at least for 3, 000$ by benign painted twice due to their negligence and lack of knowledge. After me loosing all the time from work and dealing with craziness, they agreed to take my car and repaint it acknowledging their blatant unprofessional mistakes. I was very compromising, and accepted their apology at that time. After they did all this, now I took my car again to the dealer because the front interior, the windshield of the car starts to be sticky, the material from which the windshield is made of starts dissolving and tears off. This started happening after a couple of weeks when I picked up my car after their paint job. I am very frustrated by such unprofessionalism by the whole staff there, they are tapping with my car, creating damages which devalued my car significantly time after time. I have created a case with the Nissan head office and I have received an answer that my claim for financial reimbursement the interior to be fixed is denied because I am out of warranty (only been out couple of months), and the answer from the dealer inspection states that the damages on my interior such as the material dissolving on the windshield is due to possible outside influence and environmental external circumstances. It is stated in their diagnosis report that UV Rays dashboard may have possible made the coating on the dashboard to erode leaving surface tacky. In short, the customer service director at that dealership and her name is Nicole Leach-Baker, has stated that this explanation is that I leave in Florida and anything can happen due to sun exposure. My car is in the garage and it does not stay under the sun and this was unreasonable explanation given to me. It is a quality issue and I am very disappointed how an almost new car starts dissolving. You cannot have a car which is only 16, 000 miles and only 3 year old starting to dissolve i.e. the interior to erode due to the fact that I leave in Florida. Another thing that she stated to me which was blatantly offending, unprofessional and on top disgusting to me as a customer is she saying to me blatantly and I quote "If I thought that you would be a loyal customer, and if you said to me you believe in us and our products than I would have reviewed this issue differently" This is plainly unprofessional and unseen behavior that I have never seen ever in my life by anybody. I have been with them since 2009, June, purchased the car from them, using their loan services, using their repair services, paying everything in order, compromised with them forgiving them the mistake that they did with tapping with my car painting it without my permission and without any need, and now Nicole Leach Baker, tells me that it was her solely decision because she believes that I am not a loyal customer, therefore advised the Nissan head office to deny my claim and giving me a reason that if I live in Florida anything can happen due to weather. I do not know what the freak this is, and who are these people in that dealership having the audacity to treat their customers this way. This is by any means unprofessional, unethical and top of it illegal behavior by Maroon Nissan of Fort Lauderdale. Further actions will be taken by me as a customer to clear up these blatant lies by this company that has lost any respect. Save yourself customers and take your business elsewhere, as these people are uneducated and not professional and on top of all very unethical.

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10:47 am EST
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Nissan deficiency of nissan's product & service

Sub:- deficiency of nissan's product & service.
My complaint id: ma2012111938215

Reported complaint on: 11 nov 2012 (since 21 days)
Reported complaint by visiting service station:- 12, 20, 21 nov & 1 dec 2012 (4 times)
Reported complaint by email:- 16, 19, 19, 21, 22, 22, 27 nov and 1 dec 2012 (8 times)
Reported complaint on toll free no:- 18, 20, 23, 24, 25, 28, 29 nov 2012 (7 times)
Reported call to service station:- 16, 19, 23, 26, 27, 29, 30 nov 2012 (7 times)

1) we have recently bought a new nissan sunny just 10 months back from ichibaan nissan mumbai and is still under valid warranty. recently we had put the key provided by nissan into use and found that the metal used in the key was 'brittle' and defective. due to which its metal portion broken down into 2 parts while we inserted the key into keyhole.

2) we reported about this defect to nissan and asked then for duplicate key. instead of placing an order for the duplicate key, they picked up our car and delivered it to the torrent nissan service station (andheri).

3) we explained the matter to torrent nissan service station staff/ managers the following facts:-
A) metal cannot be broken with human fingers
B) key metal was brittle and cracked in 2 parts
C) ideally metal would bend a little before breaking
D) car is just 10 months old under valid warranty
E) no warranty clause in book states that 'key with brittle metal' is not covered under warranty
F) alternate key was just used for just few days
G) no laboratory test on existing key performed. if yes then pls provide us the report for same.
H) no breaking test performed on other similar keys. if yes then pls provide us the comparative report for same.
I) on basis virtual photograph how did the company take a decision to deny warranty.
J) I have the physical evidences of this key which shall be used to claim our damages

4) hearing this none of their staff agreed to our concern and denied the warranty without any valid reasons. surprisingly their service manage mr manish panchal began to fight with us and seemed least concerned to provide customer support under warranty. further I asked him to connect me to their general manager who said they will try to cover under warranty but the chance are very less.

5) after 1 week the service station completely denied our claim without any valid reason and insisted us to purchase keys for a whooping price of around rs.6900/-.

6) at this stage we launched a complaint on customercare. [protected]@hai.net.in mentioned on their website and found that no one responds to the customer complaints. later I was given a new email id customercare. [protected]@email. nissan.in and was promised that nissan will solve the matter within 72hrs. since past 21 days every-time we receive the same reply from customercare. [protected]@email. nissan.in stating 'we have forwarded your query to concerned department, they will look into the concern & they will contact you for further proceedings.' unfortunately no progress is made and noboby has contacted us to resolve the same. it is highly disgusting to see that it has been 21 days we have been without our car and have complained 26 times by email, phone and by visiting service stations about the deficiency in nissan's product and service but yet not received proper support from customer care. no authority from nissan seems to be concerned nor responsibly resolving the same.

7) on 22 nov 2012 we received a confirmation from another service station ichibaan nissan (kurla) representative called 'deepa more' stating that their service station will be issuing us one key under 'good-will warranty' which was also confirmed by nissan customer no.[protected] representative on 26 nov 2012. after 4 days on 26 nov 2012 the warranty was suddenly denied by nissan and till date no one has contacted us to resolve this matter.

8) on 21 nov 2012 we received a good support from ichibaan nissan kurla service station and they gave us an estimate to purchase the key for rs.1700/- against rs.6800/- by the torrent nissan service station andheri. it is shocking to see that andheri service station is quoting any adhoc amount which is 3 times higher that other nissan service station.

9) on 22 nov 2012 we had confirmed our order to purchase the 2nd key and were promised to be delivered in 8-10 days that is by 2 dec 2012. it has already been 10 days we have not received our new key and have been unable to use our car lying at nissan's service station.

10) since 19 nov 2012 we have been informing nissan by call and email to transfer our car from torrent nissan (andheri) to ichibaan nissan (kurla) but it has been 14 days and yet our car is not transferred.

11) since past 21 days we are told that by local service station that nissan chennai will resolve our matter while nissan customer no.[protected] representative tells us that local service station will resolve our matter. everyone at nissan looks helpless, hopeless and points the finger on other department like some government office. when we asked the contact of the other departments then they deny giving it and show their helplessness. by this way they escape from problems and keep the customers hanging in trouble.

12) all the about facts clearly proves the following :-
A) nissan is supplying faulty and defective products.
B) nissan is cheating its customers by denying warranty.
C) nissan is not equipped to show satisfactory evidences and hiding its faults.
D) nissan is misguiding its customers by 'good will warranty' and further lying on its commitments.
E) nissan has forcibly kept our car in andheri service station and not transferring it to the kurla service station.
F) nissan's customer care support is inefficient to satisfactorily serve its customers causing delay of several weeks.
G) nissan's doesn't seems to have its parts and causing prolonged delay in its parts delivery.
H) nissan's service stations quote any adhoc amount as per their wish and doesn't seem to follow any prescribed rate chart.
H) nissan is selling cars in market without having capacity and capability to serve its customers.

13) being a senior citizen (no. setu/sr/a/304072/2012), I am forced to face the following difficulties since past 21 days and still have no idea how long will this matter last. till date we have lost several rupees in complaints, travelling, following-up and ultimately badly affecting our business causing loss of money and peace of mind due to nissan's deficiency in product and service in the indian market.

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Nissan wage complaint

November 1, 2012, I was interviewed for a sales position for Ardmore Nissan by an outside recruiting firm National Auto Academy by their company representative,

Paul Colpin. I was accepted and trained for three days and on the last day November 3, 2012 it was announced at the end of the class that in order to be eligible to be employed by Ardmore Nissan that I had to pay immediately $698.00 or I could not start work on Novemberr 5, 2012. Reluctantly I paid the fee and started my first day on November 5, 2012. I reported to work and started studying and testing on product knowledge from November 5th to November 12, 2012. Then I was told by their General Manager, Tim Shields and their Sales Manager, Ann Hettinger that based on declining sales that they had hired too many salesman and I would be terminated. Both Tim and Ann assured me that my training pay of $400.00 would be directly deposited into my bank account, which they had all the forms from my bank to deposit funds on November 16, 2012. Not receiving the training pay as agreed, I sent a certified letter-return receipt indicating that they had not made the deposit. I waited for a second payroll period thinking that perhaps sometimes it may take two pay periods to receive the payroll. This was not the case as they never paid my wages as agreed. On December 1, 2012, a formal complaint was filled with the Pennsylvania, Department of Labor & Industry - Wage Complaint. Under rule "Wage Payment and Collection Law" Act of 1961, PL. 637, No. 329. Under this Act, Ardmore Nissan and employees can be held liable for Liquidated Damages (Section 10), and in addition under Section 11 (Criminal Remedies) and Section 11.1 (Criminal Penalties) (a) "The secretary or any employe, group of employes, labor organization or party to whom any type of wages is payable may institute prosecutions under this act". (c) Where such employer is a corporation, the president, secretary, treasurer or officers exercising corresponding functions shall be guilty of such summary offense." My advise to anyone thinking of becoming an employee of this company be aware of their unethical practices.

Heart

Doesn't Recommend

HeatherHoehn1
Joined 1 year ago

September 05, 2011 x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
Ardmore Nissan is a Disgrace- Poor Customer Service. My dealer is an absolute disgrace to the Nissan company. I was treated with the most unprofessional and disdainful customer service I have ever experienced. After talking with one of their online internet sales reps, I was told that my vehicle would be worth $18, 00 or more. So Saturday I came into the dealership, ready to buy a 2011 Nissan xTerra. I explained that I was ready to buy over 60 months the xTerra and would like their best offer. I also told them I had limited time but would be willing to come back to sign the papers either later that day or on Monday. The sale rep that I dealt with in the store was not the internet rep as the internet rep was on vacation and he would have to evaluate the value of my vehicle. After close to an hour he came back in to tell me that my vehicle would only be worth $16000 because of scratches that were on it would take hours of repair. I told him I wasn't aware of any scratches and I told him that was unacceptable and that his $16000 offer was unacceptable and I would shop around. The sales rep then went to his sales manager to ask for more value. They both came over and said they would call around to see if they could get $17, 000 but that if they could they would like me to promise to make a deal with them. I again told them I would shop around. After I left, I got the car washed to see what specific "scratches" they were referring to. Once cleaned there were black marks which after 30 seconds of gentle rubbing were removed. I immediately emailed the sales rep back explaining this and asked that he reconsider the value as originally appraised by the internet sales rep. He failed to get back to me so I went to the store. When I arrived, he met me in the lot and told me that the best he could do even with the lack of scratches was $16, 500. So I went in to speak with the sales manager, he was just as ignorant and disrespectful and told me I could take it or leave it. I asked where the $18, 000 offer went that I had in writing from one of his reps? I also had an ad sent by the store that said the store would give $500 above Kelley Blue Book (which my vehicle is currently valued at $18, 464). Both the sales manager and the sales rep asked me, "Who sent this post card to you? The value of the vehicle depreciate all the time." I said, "Your store sent this to me and one of your reps put in writing 24 hours ago that the value of my vehicle was at least $18, 000 and I highly think my car depreciated $3000 in 24 hours." I also confronted them about the alleged scratches on my vehicle that would take "countless man hours to fix" that I literally wiped off in less than 30 seconds. They both lied and said the scratches had no bearing on the $16, 000 price they gave me yesterday.

These lies, rude behavior and horrific customer service are making me significantly question my choice of the Nissan brand. I have been a loyal customer for 3 years. I was ready to buy a new vehicle TODAY and in CASH, however because of this terrible treatment over the past 48 hours I am doubting if this is a company where I want to spend my money. These men are an awful representation of a car buying experience and an extremely poor reflection of your company and brand. As a business owner myself, I would be appalled if any of my sales team treated any customer the way I was treated not once but by 3 different employees

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Nissan stay far away from this company

On wednesday 11/01/2012 I took my car to Lake Nissan, located at 10234 US Hwy 441 Leesburg, Fl. 34788. phone # 352 – 343- 5111. for 9:00 did not leave till about after 1:00 PM. they claim that they replace some part (PBC) in order for my air condition to work. My air condition is till not working and my car is now making a piercing sharped noise as if it was two pieces of wire, touching each time i turned on my ac – air condition. at no time was my car making such noise before I took it to lake nissan. they have made the problem worse. then they refuse to fix it. they advice to keep the air condition of until I replese the motor. but the air condition was able to come on without the noise, before I took it to lake nissan. and againg it was not making the noise it presently have. they also disable part of my allarm. my car will always close while my keys where in the ignition. and it no longer have that fiture. since 11/1/2012. please help. the worker on my car did not seem to know much about car was a very young person. (the VDC that they call VBC did not need to be replace, it only needed for the fuse to be replace. due that I did switched the fuse, al I needed to do was to replace the fuse for the VDC. Now it seems to me that I have and electrical problem. where do I go from here. I need to have air condition in my car. I am so affraid now. that even if I replace the motor, I will still Have that sharped noice any which way I turn.

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Nissan racism & unethical business practices

Bob Richards Nissan gives new african-american car buyers with crappy or unfair contracts & deals on leasing to own their lexus vehicles; the dealership, actively enforces a policy of not hiring blacks as car salesmen, and encourages job discrimination based on race & sex.. I wouldn't by a car from there, they are about as shady and unethical as KIA car dealers of Augusta!

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Nissan drivers license not returned for a month now

I am 9 months pregnant and we wanted to buy the second car before the deivery, so we went to Hooman Nissan to check for a 2012 nissan altima and my husband did a test drive on it and we liked it. The dealer wanted to make a note of all my information since my husband wanted to buy the car for me. I gave my drivers license for tthe agent to note down all the details and he did not return my license . Since I am pregnant, I forgot about the license after the 2 hrs of negotiation, we left the dealership thinking of making arrangments to get the money to buy it. Since the agent who was dealing with was on off the next day, I could not track my license and the car we decided was also sold to somebody else. It has been exactly one month now and everytime we call the dealership the standard response is it is in the mail. We are totally frustrated and I also need my photo ID for my hospital admission, though I have alternate one, this puts me under stress as I cannot drive without my license. The agent name is Ziovani Escobar from the dealership and we have made innumerable calls and text messages to follow-up.

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Nissan excessive oil consumption

My 2006 Nissan Altima 2.5 SL appears to be part of a recall (NTB06-028) for excessive oil consumption. The car began exhibiting the symptoms of the recall concerning excessive oil burning at 120K miles in late June 2012. The problem started suddenly, burning one quart every 600 miles and with in two weeks one quart every 300-350 miles. Throughout my ownership of the car the vehicle had always been properly maintained at my local Nissan dealer.
At 138k miles the vehicle began making a noise that sounded like a bag trapped underneath the car. Just after arriving home, the car exploded in thick, black smoke that billowed from under the hood and into the vehicle through the vents. Recall campaign ID Number: 06V223000 clearly states that, “certain passenger vehicles equipped with 2.5L engines may experience excessive oil consumption”. The extreme consequence of this problem is engine damage and fire. The vehicle is now not drivable.
According to my records the recall was performed on the car on 4/24/08 at my local dealership however my initial contact at Nissan Corporate said that the car was not a part of the recall. Later, another representative said that the recall was performed on 4/26/06 (this predates the NHTSA a Preliminary Defect Report).
After multiple phone calls and conversations I am extremely disappointed that Nissan will not accept any responsibility for the faulty recall fix.

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Nissan wrong account payment posted since 2009

Corporate office (Ceo)

My husband has an account with you regarding a vehicle and I wanted to express my concern. His account number is [protected], under michael s. Gumabon. First of all I do not appreciate the individual who snapped at me regarding payment to my husbands account and to be threatened that the vehicle we have will be repossesed after notifying your company that my husband is unemployed and my daughter who was paying the account, lost her job for four months. I understand perfectly that as a consumer we are obligated to pay said debt to the fullest and I had every intent to pay the vehicles past due account. However, when speaking to a ms. Rebecca bravo regarding the payment that I had to pay, which was $2, 554.80 less the past due of amount of $1, 021.49, the remaining I was told needed to be paid because back in 2009 a customer supposedly paid their account and whoever posted the payment made an error. This was since 2009. I had stated to ms. Bravo that I didn't understand why three years later we were notified of the error. My daughter constantly calls your office for either payment to be made or payoff amount and never was she told that an error in the account was made. Ms. Bravo continued to get upset with me stating that we should have noticed it on our billing statements. I stated to her that if that mistake was made, that we as the consumer on the receiving end should not be treated as if committed a crime. Yes, we are as much at fault for not noticing it on our statement, however, it's also the fault of the other consumer who didn't notice that their payment of $1, 500 did not show on their statement and shame of nissan for not identifying the error, at it's early stage and to be told on 7 sep 12, that the entire amount of $2, 554.80 had to be paid or else the vehicle will be taken away. She was not agreeing to tell my side of the story and only to be told to pay that amount or else. Her attitude towards me was not customer like and her demeanor was not acceptable. What I don't understand is that at the 11th hour, we're being threated that if the $2, 554.80 is not paid a reposession will take affect. I perfectly accept that we needed to pay, however, it was not stated on any letters to my husband that this was coming down the pike. I guess that if it was another family, that is not pacific islander, they would be entertained with a payment plan. I feel at that point that she didn't want to communite with me and kept blowing off my questions. Please look into this matter. I still would like to find out what transpired. Thank you for taking the time out to read this. I can be reached at [protected] or email at [protected]@hotmail.com this indidual is very rude.

Sincerely,

Marlyna r. Gumabon

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Nissan poor service

I own an Infiniti G35X 2007: i brought in my car for service and had to leave it for 3 days. Nissan arranged for a rental but there was a charge for the car. I was billed for 4 days of use even though I only used it for 3. They agreed to reimburse it however they never sent the refund to VISA. i called and complained and nothing was done. It has been over 2 months.
With regards to my service..i had a detailing done too. It was poorly done with many uncleaned areas. The window that was malfunctioning was replaced at an exorbitant cost yet still malfunctions (makes a strange and unstable sound). I would strongly recommend against using this Dealer for car purchases or service. They seem very pleasant and helpful on the surface, but the quality of their work and their integrity is questionable.

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Nissan fradulent service recommendations

Nissan South, Morrow, GA. recently made fraudulent repair recommendations for my vehicle and refused to provide parts that were replaced in the repairs that were completed. I had the vehicle evaluated at Nalley Lexus, Smyrna, to find the exhaust leak needed a bolt tightened (that was visibly hanging) - rather than the $1356.50 repair (Nissan South) and emergency brake required adjustment - $220(Nissan South). I have attempted to resolve this with Mr. Ralph Gray, Service Manager and with Chad Morse, Fixed Operations Director. The only resolution offered was a refund of the $99.00 diagnostic fee for the fraudulent recommendations. They refused to produce proof of the completed repairs as necessary.

BBB-Atlanta and Governor's Ofc. of Consumer Affairs have alerts for this company. A consumer warning against this facility might save future victims from their fraudulent service recommendations.

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Ralph Gray
Fayetteville, US
Oct 25, 2012 8:08 pm EDT
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What ever happen to thank you, your husband approve repairs in your absence and all repairs was shown to you when you return to disapprove.All repairs was completed and come with 12mts or 12k mls warranty.Hope we could continue serve your needs in the maintenace of your used maxima.

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Nissan dishonest car selling tactics

Stay away from here. I went in on august 18, 2012 to buy a 2013 altima. I heard a praise 102.5 fm ad that said they'd pay your car note for a year and give you $20 in gas for a year. The deal is called black friday per the dealership. When my husband and I first got there, we showed the salesman our $250 online rebate along with the price of the car that we built on nissan’s website. He said, "that's great. Hold on to that; the price is always negotiable." I was trading in a paid off 2009 honda accord, which he said that they'd give us top dollar for. The manager and my husband both agreed that we were not there to waste any time, but they kept stalling. My husband told the salesman that our deal depends on how much we'll get for our trade-in; he kept asking how much they were going to give us. The salesman kept telling us that we'd get top dollar for our trade but kept stalling and trying to show us cars. He told us that they no longer do the deal to pay your car up to $400 a month for a year; he said they now do $300 a month for up to year. I said, "you all must've just started today because I heard the radio ad on my way home from work yesterday." he said, "okay, we can give you the $400 a month."

At first the salesman told us that for the 2013 altima we could get the internet price that we showed him, we could use the $250 internet rebate, and we could get the black friday deal. Then he later says we have to get either the black friday deal with their price or the internet price without the black friday deal.

He said that they no longer install rear spoilers on the 2013's because of the body style. I said, "online they let you add a rear spoiler, so you're saying that I can't get one?" he said, "let me double check on that."

After we were there for a while, he told us that we could not get the black friday deal on the 2013's; we had to get a 2012 because they were trying to get rid of their remaining inventory. My husband said, "you should've told us that in the beginning. We'll just look elsewhere." he told us that he would see what he could do. He left and came back. He said, "we're going to make an exception and let you get the 2013." we agreed to look at more cars and select one. They did not have the altima with the navigation. He kept asking if I had to have the navigation. I told him absolutely. He said they could order me one and have it available the next day. He tried to sell me one that I did not want. The exterior and interior color was not appealing to me, but he wanted me to buy it anyway.

I asked him what was the difference in the 2.5 and 3.5 altima. He said the price difference was about $5, 000. He said that I could get the 2.5 fully loaded with a navigation system for between $28, 000 to $29, 000. The 3.5 was $33, 000 fully loaded. When I built the 3.5 online with all of the options that I wanted, the price was $29, 930. I wanted the 3.5, but it was too much. I told him that we'd settle for the 2.5 instead. The price of the 2.5 ended up being more than the 3.5 for the same features. My husband and I agreed to leave. My husband also told him that we would not settle for what they were going to give us for our trade-in. The salesman said, "hold on, let me see what I can do." he goes and talks to whoever and comes back saying that they were going to work out something for us. The manager comes back to rudely say that if they give us more money for our trade that we'd have to pay our own car note. The deal was that if we bought a car, they'd write us a check for $5040 to pay our car note for the next year and gas. What they actually did was jack the price of the car up by almost $5, 000 so that they could write us a check for $5, 040.

The salesman did not seem very knowledgeable about anything at all. The other salesmen are not friendly; they walk right by you and don't speak or smile. The place is so crowded there that we all kept bumping into each other.

In summary, I will never shop there again or recommend them to anyone. They are full of lies, are very deceptive, and play games.

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Nissan faulty headlight and the worst cust. service

Please consider your options carefully before buying a car from this location. They will run after you during your purchasing process, but once a fault develops you are at dead end. I've purchased 3 new cars from here just to be closer to home, but regret that decision! My $70000 SL Quest has a manufacture's fault of water leaking into the headlights and headlights not working. The service dept. says that there needs to be a pool of water for them to do anything on it. Isn't manufacturer's fault to be fixed by the dealer? Today is Aug 18, 2012, once resolved I'll update this.

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Nissan nissan hiding transmission problem

I purchased a 2004 Nissan Maxima new. It is the newest car I have owned in a long time because I could not afford at what I thought was a nice car. This car has been my nightmare. The transmission is jumping into gear from 1-2

To repair this at aamco I have been told it is close to $5, 000.00, I cannot afford this. I have also been told that there is a defect in the design of the transmission that causes these problems and that Nissan is very aware of it. I Google searched it and all I can say is wow. Page after page and article after article of complaints, thousands and thousands of complaints, I never could get to the end of them.

Nissan should be ashamed for not making good on their product when they are aware of this. Now I am currently stuck making monthly payments on a car that I don’t feel safe driving at all. I cannot even drive it to check on my mom who is only 30 miles from me and cannot afford that expensive of a repair bill. Thanks for knocking me down just when I thought things were starting to look up for me. Nissan needs to man up and recall these transmissions on 2004 Maximas. Back your own product like Toyota did and fixes them. Please, I beg you for any help in this situation.

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mjallen
Punta Gorda, US
Aug 02, 2012 7:20 am EDT

I had the same problem with my 2005 nissan maxima. The transmission started acting up at around 86, 000 miles and even though there are thousands of complaints regarding this issue, Nissan refuses to accept responsibility. It seems that ever since 2004, Nissan has been putting out automobiles with defective transmissions. Most recently, there are complaints involving transmission problems with their SUVs dating back to their 2005 models. I am so disgusted with Nissan, and really cannot understand how they are able to get away with this! I do know of at least one class action law suit that has been filed regarding this issue and hope that one day I will be reimbursed the $2500.00 that I paid to have my transmission rebuilt. I will never again buy a Nissan product!

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Ghost of DocJ
Salem, US
Jul 13, 2012 3:26 pm EDT

yet another troll bashing a review

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Nissan total loss ext warranty

Bought Nissan Versa 11/16/2011. Was declared a Total Loss due to hail 4 mos later, 04/03/2012. My primary Ins. company paid Nissan Motor Acceptance Corporation the proper loan payoff. I purchased the GAP ins they suggested at signing.
I purchased an extended warranty and maint "thing" as well. GAP wont pay the full amount left on the loan because I was supposed to KNOW to cancel the extended warranty. But they car is a total loss. The FACTORY warranty is void. You cant extend a warranty on a voided factory warranty. There are at least 4 heads to this Nissan dragon and each is designed to stall and re-route via endless phone calls, which only result in conflicting info. Somehow, thru osmosis, I was supposed to know that I had to cancel a warranty, that is part of the monthly installment, so that GAP would pay the full amount. Something about a "refund". On a Total Loss? So I filed with the BBB, Federal Trade Commission and and the Texas Dept. of Insurance. And then sent certified letters to every party I could find in every document. About 5 in all, giving them the case number of each filing. That gets their attention, but only phone calls from them. I want a statement showing a $0.00 balance. They gave me 30 days to pay all of it; over 2K. Of the 4K left on the loan, GAP paid $1, 700. Clay Cooley and Nissan are the worst business I have ever had to deal with. My credit is squeaky clean ans has been for 30 years. Never a ding on it. I'll be sending 3 more certified letters today and filing 3 more cases with the BBB, Federal Trade Commission and Texas dept of insurance, because there are now 3 MORE heads to add onto the 4 existing heads of the Nissan dragon. And you can bet your a$$ they're are going to satisfy my loan. It will be $0.00 and not ONE single entry on their records that shows my being in default of the loan.
Anyone having issues? File complaints on line with the BBB, Fed.Trade Comm and Tx dept of Insurance. Then send Clay Cooley and NMAC print outs of everything. And then do it again...and again...and again.

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Shirl Quinn
, US
Jun 18, 2012 11:32 pm EDT

I too bought the extended new warranty as they said it was "bumper to bumper" WRONG. We bought a new Jaquar and while still under warranty it started making a funny noise. They kept it 3 months looking for something and then told me it might be the motor and I would have to pay$6, 000 plus to have them check it! WHAT? I told them I still had warranty and they told me it didn't cover the engine? It was sold to me "bumper to bumper". I wrote the Attourney General, Jaquar home office and anywhere else I could complain and they convinced the Attourney General I didn't read the small print. Don't ever buy extended warrantys on cars or for anything else! AND DON"T BUY A JAQUAR they are thiefs and liars! Very upset customer.

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Nissan fraudulent business practices

I got an oil change from Orr nissan on april 5, 2012 for my 2005 Nissan Maxima. While I was waiting, a sales personal asked if id like to test drive some newer maximas so I said sure! After test driving a couple we meet up with the finance guys to find out that they could get me into a newer maxima for alittle more than i was paying for my current one. About a week went by and i decided that i could afford the newer car so I went back up there and bought the car from them. After a month after i drove away off the lot, my previous maxima's auto finance company began to call me saying that i was was late on my payment so i explained to them that i traded the car into Orr Nissan for a new maximas and that they should be getting the pay off check soon. Then in June ( 2 months after) i bought the car, The finance company for the car i bought from Orr called me saying congrats on your new car purchase and pretty much the welcome package. They were waiting for Orr nissan to submit some more paperwork over to them so i could make my first payment. In the mean time, my other finance company for the maxima i traded into Orr had still been calling for there pay off check. So last monday I walked into Orr Nissan to find out why this purchase had still not been sent threw and why they havent submitted the paperwork over so that the new finance could pay off my old maxima i used for a trade in. They treated me rudely as if I were the problem and told me to come back the next day, so I did. Now on June 6 I walk back into Orr nissan and they sit me down and say " we are unable to get you approved and they were going to take my car back and they would have to give me my car back" lol crazy as it seems this is the truth and a real story that is happening right now. So I have been doing some research about if this is even legal and i have found out threw the Department of Motor Vehicles Texas that Orr nissan has broken 3 laws and possibly our contract! So now I'm 2 months past due on my other car and now I am too return the car to Orr as if this never happened? SEE YOU IN COURT = ) Car buying is a lot of work to begin with so do yourself the favor and dont do any business with ORR NIssan because its just not worth your time . Find me on facebook if you have any questions or concerns. Facebook me Cameron Currington

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Nissan trade mal-practice

Dear Sir/Ma'am,
1. I was billed Rs.9000/- under a dubious head called "Handling & Logistics Charges".
2. This is in excess of advertised Ex-showroom price for Sunny XE at Kolkata (India).
3. Such dubious "Handling & Logistics Charges" has to be included within Ex-showroom price. It is the inventory carrying cost of the dealer & has to be borne by the dealership.
4. This is a ploy to camouflage the real Ex-showroom price & offset market competition thereby wrongfully luring customers who are subsequently fleeced by charging "Handling & Logistics Charges".
5. My written complaints to the Dealership, Mr. Takayuki Ishida at Chennai (India), Mr. Kiminobu Tokutama at Chennai (India), MD at Mumbai & Mr. Carlos Ghosn at Japan have still not been responded. The company is hiding & prefer maintaining silence on the trade mal-practice.
6. If such "Handling & Logistics Charges" are inevitable; then why is Nissan shying away from increasing the Ex-showroom price of the car ?
7. This type of petty business practices are not expected from a global auto giant like NISSAN.
8. My details:- [protected]@yahoo.com
9. Thanks & regards ... Dr Ardhendu Pal / India

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Nissan don't trust anything these cheats might say or do

I’m 16 years old and recently travelled to Edmonton with my dad to buy my first car. The day before we were to arrive, my dad put down a deposit on a car to hold it so that we could view it. The deposit was 10% of what the salesman suggested the car might be sold for. An hour later, at closing time of the Mills Nissan dealership, the sales manager contacted my dad informing him that they had decided to sell the car before we could look at it. We later learned that the car sold for more than what they figured I would pay for it based on the deposit.

For whatever reason, we decided to give the dealership another look and located a 2002 Ford Focus SVT. During the next day when I was unavailable, my dad spent considerable time with the sales manager and agreed that the car would be a good possibility for me. Later, my dad picked me up and we test drove the car with me. I liked the car and made and made an offer to purchase the car subject to learning whether the expensive timing belt had been recently changed as per maintenance requirements. Both the sales manager and salesman agreed to the offer and to check on the timing belt question and to get back to my dad. In the afternoon of the next day, after not hearing anything, my dad called the salesman only to be told that they had sold my car to someone else without even giving me a call!

What kind of car dealership behaves like this? They have no integrity and only want to chase the highest buck they can make. So first time buyers and perhaps everyone else, be wary of Mills Nissan in Edmonton, AB. You would be better served to look to another dealership if you are looking for integrity and words you can trust from those who you need to rely upon for your car needs. For me in searching for my first car, Edmonton Mills Nissan was a bad experience … burnt TWICE in less than a week! Don’t make the same mistake as me. Don’t trust anything these cheats might say or do!

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Nissan crap service

After purchasing a Murano LE with all service prepaid from Darien Nissan, I was treated like trash. I had my check engine light come on, and it needed a service also. I needed a loaner because I have children to pick up, and I have a life.

They told me I would have to rent a loaner at $25.00 a day. I replied that my local dealership never has an issue with giving me a loaner for free. It was just that my local could not get me a car for a week.

It seems odd to me that in this time of economic difficulty, especially in the motor industry, that instead of bending over backwards to please a customer, they are slamming the door in my face.

I will never go there again for service or a new purchase. My husband and myself are looking to buy new vehicles, coincidentally, and with one phone call, Darien Nissan just lost the business.

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Nina Bruckner
Stamford, US
Nov 21, 2014 1:04 pm EST

I, Nina Bruckner, am a long term customer of Darien Nissan.Unfortunately, my last experience leasing my new Altima2014 was extremely negative. I've responded to the early lease termination program and was promised by the dealer that they will pay off
months that I had left on my contract. After i've got my new car, I was hit with theEnd of lease liability bill from theNissan Motor Acceptance Corp for the amount of$307 00
During my numerous conversations with both parties:Darien Nissan and Nissan Motor Acceptance Corp. it was determined
that I had 3 months left on my contract and dealership had paid only for 2 months. I was bounced back and forth between both
parties they kept blaming each other and telling me that I have every right to be angry, but nobody took responsibility for the mistake they've made. At the end I end up with the bill. I will never go for early lease termination program again. I'll never go to Darien Nissan to buy or lease another car. I'll probably never buy another Nissan . I want every party involved to read this review
and understand that they lost a loyal customer of 18 years who never missed a payment.

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Mr.Sam Oyola
Cos Cob, US
May 22, 2012 1:53 am EDT

This person must have their dealerships mixed -up. This is the furthest thing away from the truth. Makes me think that it could be a competitor trying to dis-credit Nissan Darien's fine reputation. They enjoy a 5-STAR Google rating. My wife Milagros loves her 2017 Rogue SV purchased 2 months ago. She thinks Nissan Darien is the best dealership she has ever dealt with. She was treated like a Queen, so quite frankly I don't believe that this "so-called " complaint is legitimate. Mr Sam Oyola Cos Cob CT

Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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